Massey is one of those companies that you wind up having mixed feelings about.
Working with their sales and servicing partners (Bethany and James) is a truly great experience. Pleasant, smooth, no surprises. Pricing is fair, not astronomical. I believe their work to be thorough based on results to date.
Unfortunately, back-office follow-through falls short of the mark, leading to appointments for inside access that somehow never make the books and are missed and a waste of homeowner time. Two times in four months is not a great track record. Billing is also marching to their own drum, apparently oblivious to any discussions with sales regarding contracts and scheduled services.
I get that things happen. You work through those times. But, when you try to, you're always talking with someone from another office in another city who doesn't know anything about the local office other than what they can see in the computer. They are, at best, an answering service that loops your back to your salesperson.
Pest control shouldn't be this complicated. read more