1. Massey Auto Works

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Knightdale, NC

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Massey Auto Works

3.3 (4 reviews)
Open • 7:00 am - 6:00 pm

Services - Massey Auto Works

Routine automotive maintenance

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6 years ago

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7 years ago

I have dealt with Massey Auto Works for many years and have been completely satisfied by quality and efficiency of their work.

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8 years ago

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8 years ago

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Performance Car Care - Front rotors and the breaks that they claimed needed replacing.

Performance Car Care

(19 reviews)

I drive a 2001 Lexus RX300 with 145k miles on it…read more I first went in there to check out my serpentine belts because they had started to squeal (and oil change). They saw I had a light out also, so I authorized that repair as well. I called first because it was a Friday and really urgent because I had to drive 350 miles later that afternoon and didn't want to risk the serpentine belts snapping on the road. A young woman answered the phone and told me to bring it on in, they'll take care of it. I dropped it off at 11am. At noon, she had a full quote for me for all the services after the mechanics checked out my SUV. Both serpentine belts needed replaced, a brake light was out, and my oil change. I'm expecting a pretty serious repair bill... but she quoted me under $150, including tax. I picked up my SUV by 1pm. Phenomenal service. Quick, inexpensive, and FULL service shop. You need it done, they do it. Since I had such a great experience with them the first time, I knew where I was taking my SUV for the next time it needed service. I requested an appointment a few days in advance on their website, received a confirmation about an hour later. I need an oil change again, and my brakes checked out. After I made the appointment for brakes and oil change though, I saw they offer 30k/60k/90k routine maintenance packages. My poor 145k mile SUV really needs that - check spark plugs, all that good stuff. So I emailed Perry Reynolds (the owner, I guess - he confirmed my appointment via email) and explained that my SUV needs it's regular scheduled maintenance done (or at least looked at) and asked what they do for a high-mileage vehicle like mine. He replied back pretty quickly, very personal answer - not a generic response. I could really tell he knew a lot of about cars, and seemed very genuine about taking care of his customer's needs. After the email, the same young lady called me to confirm my appointment, let me know that Perry had replied back to me, but just wanted to get some more details and answer any questions about the services. Fantastic customer service, which is really important to me, because as a female, I worry about getting taken advantage of when dealing with mechanic shops. I know a little bit about cars (well, I know about MY car), but there's still that air of caution when I deal with mechanics. Having another female presence really put me at ease and made me more comfortable dealing with them. Overall, I wouldn't take my vehicle to another shop unless Performance Car Care Center was closed or out of business (and I hope that never happens). I recommend them to my neighbors all the time, especially my single female neighbors. The personal attention to every customer and every car is great, the price is super affordable, and the quality is unbeatable. I don't cringe in fear when my vehicle needs maintenance or repairs because I know Performance Car Care Center will take care of me.

!!!!!!!!!!! I took my dad's 2011 Ford F-150 to Performance…read moreCare Car in Knightdale for a diagnostic. After keeping the truck for several days, they told us the engine was blown, had no compression, and needed to be replaced for over $9,000. That diagnosis was completely wrong. We took the truck to another mechanic for a second opinion and were told the issue was too much fuel at the spark plugs and that it only needed a basic tune-up. No blown engine. No compression loss. No $9,000 repair. Either this shop is incapable of properly diagnosing vehicles, or they were willing to recommend an unnecessary engine replacement. Either way, this is unacceptable. If we hadn't gotten a second opinion, we could have been talked into wasting thousands of dollars. Do not rely on this shop for major diagnostics without verifying elsewhere.

Firestone Complete Auto Care

Firestone Complete Auto Care

(6 reviews)

Best Firestone in the Triangle. Mike and Robert are always super helpful as are their team. I…read morehave brought all 4 of my cars here over the years for oil changes, tires, brakes and inspections. They have saved me so much money fixing tires instead of just jumping to sell me new ones when I don't need them, so I appreciate their honesty and when they tell me something truly needs to be replaced I am confident in their assessment and trust their recommendations to properly maintain my cars.

There is a waiting area with chairs and a television and a bathroom. The employee that checked me…read morein and out was kind. This was my second time coming to this location for an oil change. This time I also needed to get my vehicle inspection done. I made an appointment for my services and after being there for about one hour and 45 minutes I asked how much longer it would be since no one was working on my car in the bay at the time. I was advised by a tech that they had to get a part down the street to complete my oil change and it should be 10-15 more minutes. This employee was also nice as well. My car ended up being done more than 45 minutes after I was told 10-15 mins. I was disappointed that even with an appointment I had to wait 2 hours and 30 minutes for an oil change and inspection. During my wait I was never updated on why it was taking so long or that the part needed to be replaced to change my oil. During my inspection I also had to pay more money to replace a bulb that was out and would need to be replaced for my vehicle to pass the inspection. At that point I didn't feel like going somewhere else and waiting to have it replaced so I just paid it even though the labor too high for what needed to be done. If you visit this location look for coupons online for discounts.

Massey Auto Works - autorepair - Updated November 2026

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