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    Massage-ology

    5.0 (1 review)
    ModerateDay Spas, Massage
    Closed 9:00 am - 5:00 pm

    By appointment only

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    15 years ago

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    Hand & Stone Massage and Facial Spa - Lobby

    Hand & Stone Massage and Facial Spa

    3.8(176 reviews)
    0.5 mi
    $$

    Temper is a really awesome guy and did a really good job leaving me really relaxed. Will be booking…read morewith him again !!

    I am writing this review to warn anyone considering visiting this location…read more My sister and I booked facials this week with two different aestheticians -- mine at 1:15, hers at 1:30. Despite having the earlier appointment, my sister was called back first, leaving me waiting an extra 10-15 minutes. The facial itself was underwhelming. I opted for a $30 upgrade for an additional service, only to receive what appeared to be a sheet mask I could have bought at the Dollar Store. When our facials were over, the young receptionist at the front immediately pushed us to rebook. We declined. She then pitched a package. We declined again. When we said no a second time, she asked, "Can I ask why?" I explained that we're busy moms and simply don't have the time. Her response: "I don't know if you've heard this, but you can't pour from an empty cup" -- implying we needed to book more facials to be better mothers. I understand upselling is part of the job, but that crossed a line. She continued pressing us two more times after that, and we left feeling frustrated and disrespected. The situation became far more serious the following day. My sister developed a severe reaction to the products used on her face -- her skin is now inflamed and she is in significant pain. She called the Bell location of Hand and Stone, and they offered some products she could pick up at the front desk. Because she was in too much pain to go herself, she sent her husband. When he arrived, the same receptionist who had spent so much time trying to sell us more services rushed him out the door -- apparently unwilling to draw attention to the situation in front of other guests. The contrast in her urgency was not lost on us. My sister is now seeing a doctor. She has had facials many times before and has never experienced anything like this. My warning is simple: do not book at this location. The upselling is aggressive and disrespectful, the product quality is questionable, and the risk of a serious skin reaction is very real. What starts as a relaxing facial could end up costing far more in doctor's bills than you ever spent on the service itself.

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    Hand & Stone Massage and Facial Spa - Front desk

    Front desk

    Hand & Stone Massage and Facial Spa - Product wall

    Product wall

    Hand & Stone Massage and Facial Spa - There's such an incredible selection at this location marissa and jordan are very knowledgeable and helpful

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    There's such an incredible selection at this location marissa and jordan are very knowledgeable and helpful

    Massage-ology - spas - Updated July 2026

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