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    Massage Kindness

    1.9 (22 reviews)
    Open 8:00 am - 8:00 pm

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    Tried calling. Finally got communication via text. Never scheduled

    WARNING: FRAUDULENT BUSINESS I wish we had read reviews prior to purchasing a package online - we had the same issue as many have outlined here. We paid, but were never contacted. We tried calling during business hours from multiple phones, left multiple messages, and never received a call back. We finally got a hold of the owner via text, but couldn't get the massage scheduled. After several days, we requested a refund. He said it would take a few days. We asked for confirmation, which we never got. Never received the refund either. The owner stopped responding and we cannot get a hold of him. Given the other reviews, this is not a one-off case. This is a fraudulent business and deserves to be shut down. I just finished filing complaints with the Arizona Attorney General, Federal Trade Commission, Arizona Board of Massage Therapy, and the Better Business Bureau (where there is already a case, as I found out). I will be leaving this review anywhere I can find his business as well. Philip may try and respond that "this is not how it happened" or I "left out how rude I was" (see his other comments). Please see the attached screenshots of the exact communication.

    Last part of the conversation with Philip. After that I never heard from him.
    Laura I.

    I purchased a Groupon for the 60 minutes couples massage. After going back and forth via text with Philip I had to pay an additional $20 as deposit to book the appointment. I did, but then I was rescheduled 3 times. The communication is poor and unprofessional. I decided to get a reimbursement for my Groupon and explained this to Philip. I asked for my deposit back and he agreed to send it back via PayPal. Since I was not getting it I asked for an estimate of when I would get it and he replied that I would get it by 10/6/2020 because he had to pay his rent. I waited and here we are on 10/7/20 (a week later) and nothing. I sent him another text and a request for payment but he just simply stopped replying. The lack of compromise makes me wonder about their actual protocols of hygiene and their professionalism when giving massages. If it did cost me $20 to save me from that, then it was a good $20 investment.

    Here's an example of the rude things they say. WOW! I love supporting small local businesses. However I will never be supporting this one!

    This place is anything but kind. I went to buy a Groupon for a couples massage because it seemed like a great deal for a massage and facial and I was even willing to drive the 40 minutes from my house to go there. However their customer service alone gives them a one star review. First off, they don't even answer their phones when you call and that is the only way you can get in touch with them. Then when you leave a voicemail they text you Four days later with a text you can barely understand. And then when they finally do respond their texts are short and rude and when I asked if we could both have female therapists, she told me "no I can do that." and to "cancel". Thankfully I waited before buying this Groupon or else I'd stick with something I can't use. If they can't do two female therapists at once I understand but their terrible customer service is unacceptable.

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    6 years ago

    I've seen Phillip twice at Massage Kindness. I really enjoy each massage I've had and his technique. I would go back.

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    6 years ago

    Thank you! I just had a GREAT massage! (24th AV/Peoria). Very professional Owner... I'm going back soon.

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    Sonoran Serenity Spa

    Sonoran Serenity Spa

    4.8(180 reviews)
    10.2 mi
    $$

    Wonderful customer service, lovely and relaxing ambiance along with super knowledgeable massage…read more therapist

    I received a SpaFinder gift card, and found Sonoran Serenity Spa as a place that accepts the card…read more Be wary of purchasing this card for folks. It seems like it has many caveats from places that accept it. You can only use it for full-peice services, and you can't book a package of services or seasonal specials. The shop was comfortable and very hippie inside. A bit too many chotchkies for sale inside, but retail is necessary , I realize. The music was a little too crazy and loud for me. Everyone was very nice, and though you can purchase a membership, I loved that it was very low pressure. It actually seems like a good deal that your services can be rolled forward, and can be combined for a larger service. I'm just not a subscription person. I booked an hour massage and a facial. The facial was very thorough and relaxing. The massage was also great, but ended really quickly. When I got dressed and walked to the desk, the gal apologized, as she didn't realize that I had booked an hour. She said I could go back in and get another 30 minutes, but I was already put back together. No thanks. As I checked out, I was also given a cute little facial gift bag, with a nice smelling cleanser, toner and moisturizer. Nice touch. I had a decent service. I'm on the fence about this place. Give it a try though. Better than any local chain.

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    Massage Kindness - massage_therapy - Updated May 2026

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