Just wasn't impressed with the doctor. She obviously doesn't believe in hormone therapies, which I…read morefound odd. And I had to wait close to an hour to be seen.

I have gone to this office for my yearly exams and have never been impressed by the staff's tact or…read morebedside manner. During my most recent visit, I scheduled to have an IUD inserted. No one informed me that the woman performing the insertion would be unable to administer a cervical block (which was recommended by friends and family who had the procedure done there as well). I let it go, but upon meeting the doctor performing the insertion, I was quickly annoyed. She was incredibly rude and dismissive of my concerns. She was unable to properly insert the IUD (not due to fault on her part), however she continued to try, leaving me in extreme pain and uncomfortable. Given her dismissive remarks at the beginning of our meeting, I was not sure when I should call it quits. Finally, I started crying from the pain and she stopped. I then attempted to schedule another appointment. This process was drawn out over 2 weeks. First, I kept hearing the message that plays when the office is closed, even though they weren't. When I finally got ahold of someone they said they were working on it, but couldn't do anything to help me. I kept calling multiple times a day. Finally, someone got ahold of the scheduling people. They had a question for their supervisor and would call me back. Of course, no one did. As I said, this went on for 2 weeks until I finally managed to get an appt. I scheduled my next appointment through this office with the actual OBGYN downtown. My appointment was set for a specific date that I would be able to travel into town as a college student and at 8:30am. I made the trip back to town and never received a confirmation call as I normally did with the office. So I called the day before my scheduled appointment and was rudely told the appointment was for 2pm the next day, not 8:30am, still downtown. Annoyed, I said okay and made new plans to get downtown. Upon getting to the downtown office, the receptionist informed me my appointment was actually TWO weeks away. I was incredibly frustrated given that I had JUST confirmed the day before. Fortunately, the downtown office was incredibly understanding and squeezed me in. The Mandarin office is, however, incredibly unprofessional. The medical team made me feel uncomfortable and dismissed, while the remainder of the staff was continuously rude over the phone and failed to inform me of appointment changes that they were making without consulting me.

Joanna was an absolute godsend. We (my husband and I) ended up with unexpectedly high risk…read morepregnancy and Joanna was there every single step of the way. She was so KNOWLEDGABLE and WISE about pregnancy, birth, child rearing, and homeopathy and naturopathy.  As for my story: I found out I was pregnant with twins in July 2018, and although we envisioned an unmedicated natural birth, we ended up in an emergency C-section at 7 months, due to placental blood flow issues. Let me how Joanna helped us surmount these incredible challenges...  Joanna helped me build a list of questions for providers, and was my strength when I needed to switch providers to one that much better matched my desires. Joanna showed me that I could STILL have the sort of birth I wanted, even if it wasn't in a birth center.   I called her before and after nearly every single appointment, because each new appointment left me feeling swamped with information and not sure how to sort my own feelings out. Joanna helped us work through all the questions and desires and expectations we had about the pregnancy. S helped my family with all the thousand mundane tasks of deciding on the best multivitamins, planning a diet around nausea and appetite loss, tricks for keeping up fluid intake.. She also kept us from freaking out every little scare--speaking me through experiences of spotting, discharge, and movement as natural parts of the pregnancy and birthing process. We traveled alot, and this meant alot of minor scares in a lot of different cities, and she was there for every call, email, text, and video chat, counseling us in every sense of the word. In December, Joanna worked with us in Fernandina Beach, teaching us a slew of methods for stretching, massage, and pain relief as the twins began to really put pressure on my hips and back.  Drawing from her experience raising three babies by herself, Joanna taught us all about cloth diapering and other earth-friendly approaches to parenting, which was amazing!   Unfortunately, when I was in Philadelphia a few weeks later, the doctors found restricted blood flow in twin A.  It got worse very rapidly, leading us to decide on an emergency cesarean within 72 hours, before the steroids for lung development could even take full effect.  Joanna stayed on the phone with me so much during those 72 hours, video chatting in, as we met with groups of high risk doctors, NICU nurses, and went through test after test. The twins were born at 32 weeks, and our son's apgar scores were 1,2, and 4 (these are very low). NICU was a harrowing experience and there was intense medical pressure to take every intervention possible. I would have felt totally shamed and alone if Joanna wasn't on the phone with me so much, INFORMING me and EQUIPPING me with research about kangaroo care, the value of colostrum for preemies, and their far better outcomes on breastmilk, as well as the need for me to take care of my mental health by seeking a psychiatrist and a therapist. With her help and guidance, I demanded that the twins receive donor breastmilk and I pumped and pumped and pumped.    At 6 months in, we are still going strong, I am providing enough breastmilk for both of them, cloth diapering, AND working full time, while also NOT feeling completely insane (most of the time). It was so emotionally VITAL to have Joanna's support in the tremendously difficult postnatal period. We feel so lucky Joanna was there for us, and it has allowed us to look back on that difficult period of time as one to be proud of.

Joanna has become part of my family. She did an amazing job helping me throughout the process of my…read morepregnancy, labor, and delivery. First when she contacted me after I was able to find her she made me feel so comfortable with her. She is very down to earth and real and understanding when it comes to anything. She answered all of my questions and even sent me verified articles on the information that we discussed. She helped me through the planning process of what I wanted at my birth. She asked me questions that I never would have thought of and it made me feel so at ease that she knew so much and wanted to help me birth my way. She did research on every worry I had and helped me put my mind at ease. She took notes on everything I wanted and put it into a customized birth plan. She helped me to think of everything i could safely do and she let me in on all the freedoms I have as a mom in the birthing process. I told her I wanted a natural birth and I needed someone to stand up for me and she did just that. She made sure I had everything I wanted and she consulted with me first before letting the doctors just do whatever they wanted. She talked to me, she came over to my home for a whole day and night and watched me through the night to watch my contractions. She was on call for me. She massaged my ankles and back and had some amazing techniques to dispel the contractions when the came on hard. She helped to coach my husband so he could help me. She is overall an amazing doula and someone you need on your side. I had a totally natural birth and she stuck by my side and made our family feel so confident and comfortable I will recommend her to anyone and everyone. Don't doubt the powers of this doula! She is awesome, intelligent, caring, professional, and she just fits right into our family! I love her for helping me!

So first of all I understand that global billing is legal. But to precharge for their services and…read morethreaten to kick you out of the practice if you cant pay is shady and unethical. I have had a horrible experience with this departments billing process. Also this isn't a problem with insurance as my wife and I have had different insurances to see if that fixes the problem. No it doesn't matter how much your insurance covers because they use global billing. We are halfway through the pregnancy so switching hospitals isn't a great idea nor do I think another obgyn would accept us being so far along. Stay away from this department because they aren't very Christian despite the name of the hospital.

I've been a patient at this office for more than 15 years. However, once I turned 65 and began…read moreusing Medicare, I started receiving new charges even though my treatment did not change. These were charges the office knew Medicare would not cover, yet no one informed me in advance or asked if I wanted the service. Instead, I was simply billed. When I contacted Medicare, I learned this was not new -- and that the office was well aware these services would be denied based the medical code that was used. When I complained, I was told it was a co-pay, but both of my insurances confirmed it was not. I waited almost three weeks for an honest explanation, but none was given. In the end, I paid the bill just to close the matter. After this experience, I can no longer trust this office. Medicare patients should be very cautious -- you may be charged for services without your knowledge or consent.

5 stars because of Dr. Wilkes! She has been my OBGYN for years. I always recommend her to other…read morewomen looking for a OB/GYN. She's attentive, knowledgeable, informative, professional and kind. Most importantly, she listens and she cares. I appreciate that she addresses my concerns and follows ups. I trust Dr. Wilkes with my healthcare. She wants the best for her patients and it shows. The office itself? Mehhh... scheduling is a pain. The staff is good. Dr. Wilkes is the reason I stay. Dr. Wilkes at SRB OBGYN is a great doctor!

This would've been my first appointment I called and let them know I was going to be late , asked…read moreif I needed to reschedule, they told me to come in. When I got there,mind you it was 40 minutes away they told me I had to reschedule. I'll not be going back.

I recently had a biopsy and also polyp removal a month apart. Dr. Walsh thoroughly explained the…read moreprocess for each beforehand and offered multiple pain management/anesthesia options. She was patient with my many questions and concerns and I never felt rushed. I had mild discomfort for the biopsy with blocker and slight cramping afterwards, all of which was explained and expected. The polyp removal was under anesthesia. I was impressed with the professionalism of the anesthesia group and how well they worked with Dr. Walsh's group. After care was exactly what was described to me and I got follow up calls for both procedures. These procedures seem to have resolved my issues and I'm very pleased with the outcome. I highly recommend Dr. Walsh!

From the owner: Dr Walsh is excited to continue to serve the Jacksonville community at a new location in Mandarin…read more The goal in opening this practice was to provide a comfortable and warm office where women could receive the highest level of care without feeling like a number. Dr. Walsh is known by her patients for her sincerity, caring demeanor, depth of knowledge and ability to listen. She wants every patient that comes to the office to truly have a great experience.

The biggest waste of money. I went in with severe knee pain after a sport injury. I even drove…read moremyself...which was extremely uncomfortable and painful. The parking lot was tiny and the only space left forced me to have to "shimmy" out of my car and try to avoid irritating my knee. I was told at this office, that I needed to go to another doctor to get an mri. Soon, I realized why: The office has zero equipment. It is basically 3 office rooms..2 with a bed, and one with a treadmill. A person with morals would have ended the appointment at the point of telling me that they cannot do anything for me. Instead, I was held at the office and given "common sense" advise: "Ice it, keep it elevated, and take ibuprofen." Chiropractor also put ice on my knee during the conversation. After the good part of an hour had passed, I was escorted to the front desk. ...still limping in pain, and was told that I owed $100 for the visit. That was the first and last time that I would ever go there! Next time I'd just flush $100 down the toilet...to save time.

From the owner: Chiropractic care for neck pain, back pain, sciatica, auto injuries, sports injuries, headaches,…read morepinched nerves, muscle spasms and much more!