I was completely caught by surprise when I was booking a couples massage for me and my partner and I was met with disinterest, and was rushed by the representative helping me 2/5/2026 over the phone. Although she saw my fiancée had a package and I told her we would both use it, she still insisted I had to put my card information down. Not only is this private and secure information, but it was also unnecessary. I called back to cancel 2/6/2026 and was met with a different representative, when I asked clarifying questions about the policies the representative was argumentative, and defended the rep. who made my appointment in the first place. I am completely turned off, and will not be going to Merrick location or any Massage Envy anytime soon. This was completely disgraceful and unacceptable. Shame on Merrick location! read more

Let me start off by saying my masssge was actually quite good. What I didn't appreciate was the pressure from the staff to join their membership. I was here because I had received a gift card and I had not had a massage in a while so I made an appointment on a day that I was off from work. They book up very quickly especially on the weekends in fact the appointment that I made was made 2 months in advance. I'm not going to pay for a membership if I'm not going to be able to get frequent massages. I had walked out of my massage feeling good till it came down to checking out and it made me very uncomfortable to be badgered into becoming a member which I refused. read more

I had a prenatal massage last summer while I was pregnant and it was pretty great. I forgot the name of the massage therapist but she was fantastic and the only reason why I can't bring myself to give this place fewer than 3 stars. Hoping got lightening to strike twice, I returned last week and used a gift card to get another massage- this time a 60 minute one....or so I thought. My massage was at 9. I was completely dressed by 9:45. For $125 plus tip, call me crazy but I was expecting to get massaged for the entire hour, or at least 55 minutes of it. My other gripe is- I feel like the massage therapist didn't even listen to what I wanted. I said my problem areas were my arms and legs (on account of my infant who refuses to ever be put down, like ever...) yet she spent most of the massage working on my back. The worst part is, the massage wasn't even that good. They use so much oil! And then save the scalp massage for when their hands are buttered up just right?! Do they do that on purpose?? I left 15 minutes ahead of schedule (again, I paid for 60 minutes and got 45), all greased up and not very relaxed. I have a two month old baby with severe colic. I desperately needed this hour of relaxation and peace, but instead feel like I've been cheated. read more

I had a membership and never had a problem with the therapist. However, there was a great deal of conversation outside of the room, making it difficult to relax.This happened on more than one occasion. Not only that, but when I said I wanted to cancel my membership, they challenged me and took a long time to provide me with the paperwork necessary to make that happen. I had a credit of a massage coming to me, and they never notified me that it had an expiration date. I always received a text prior to the other appointments. I was told there was nothing they could do to credit me for the massage. They withdrew money from my account for the massage as per the agreement. I am very disappointed and shocked by this unprofessional service. read more

Terrible front desk manner. I'm a new customer - I waited 10 mins on a line while this one front desk lady attended to 1 customer and her slurpee. I Explained to the front desk lady that I'm in pain and have never been there but she said I needed an appt- she didn't even go ask the therapist if they could squeeze me in. Lack of concern. Definitely not trying them out anymore. read more

The wait was longer than the massage. Unfortunately, the 2 o'clock appointment was not honored. The massage started at 3 PM and was over by 3:45 PM. The appointment was for a 1-hour massage not a one hour wait. The massage was wonderful, but the delay took away from the experience. I was supposed to get a call from a supervisor the next day, still waiting. read more

HORRIBLE SERVICE!!!! Went last July for my anniversary & my therapist was a male and he was dozing off during the massage.

This organization and its employees might be the most cash sucking place on this earth. Not only does it cost over 100$ to be rubbed by another person, but if you mistake the time of the appointment they think it's ok to charge you 50% of the cost. So if you do decide to go here make sure you don't have a common scheduling mishap. Oh yea and I had to make my appointment over a month before, sorry I wasn't counting down the month long wait on my calendar so eager to get your glorious massage. SAVE YOUR MONEY!!!!! read more

Massage Envy - And Guess what I SAVED 56.50 !!!! What a joke - Massage Near Me - Merrick, New York

So I've had massages in the past and they've left me with pain that lasts for up to 3 days or I'd have to go to my chiropractor and have him readjust my neck and back! I received a gift card for my birthday and decided after 6 months to give it another try at a different place. So I picked the Merrick location. And I am so happy I did! From the owner greeting you and getting you checked in, to the super clean facility, to the relaxing and calming atmosphere , I couldn't be happier. But the best part is Janet!! She made me feel comfortable and relaxed. Best massage ever! I will absolutely be going back to her!!! Excellent experience! read more

Well I get facials in many places - massages and facials are a must needed to do for my problem skin on my face and sore muscles in my back!!!! I wasn't that happy for the policy of still charging if you need to reschedule or cancel. It also would have been nice if they could have waived the fee and scheduled me later that day so I could get the full time. That way the esthetician still fills her time. Nope it was $60 down the drain. I was a bit late and the esthetician could only do half the time. Even that half hour was pretty wasted. She attempted to do some extractions but it wasn't much effective. She also moved slowly (which would be normal for a 60-90 min one). I have had 1/2 quick facials before that still left my skin glowing. Or at least extractions. She was extremely nice though and I would not deny going to her again for another shot. However, I think I will try a massage for the remainder of my gift card or a different person. I was disappointed :( read more

I've been going here for 4 months, and I keep coming back. The massage therapists are all skilled n the art. Last night I went to have a massage and all the beds were taken. I waited because I was in such distress. It was definitely worth the wait. It's a very Zen place. After 10 massages you get one free. Bring your family and friends as I do. read more

Fantastic experience from beginning to end...the front desk ladies were very welcoming and helpful Malika (hope I spelled it right) took my reservations for me and my hubby and talked us all the way through the process. We were in town for the week and in great need of a last minute massage. My therapist was Janet and my husband had Peggy. They both were phenomenal! We could tell they had loads of experience, very knowledgeable and gave us two perfect massages. We are so grateful that we stopped by. Thank you so much ladies! read more

Massage Envy - Couples room - Massage Near Me - Merrick, New York

I an a massage enthusiast and enjoy getting them at least once a month to fine tune or when I have an aching problem. I had a sore back and decided to cash in a gift card to Massage Envy. I heard this was not the best chain and my experience proved them right. First, someone sat with me and went over each iPad form with personal information whilst other customers sat in the same area. Either let me do it on my own in private or take me to a private area. How uncomfortable of someone to ask me what spots hurt and my medical history in the middle of the waiting room. I will say the facility is clean but that is the only positive. My masseuse was friendly but it was the most amateur and debilitating experience. I asked her to be firm (I prefer deep tissue and have a high pain tolerance) but it was light. On top of this it caused me severe pain the next few days. She massaged my back in such an awkward way she ended up severely hurting me. My back was inflamed, it hurt to stand or walk for long periods of time. One night it was so severe I was awoken by the pain, I had to lay flat on the ground for the pain to subside. The next day I had to stop in the super market isle to sit because the pain was unmanageable. I took Advil for 2 days to help with the pain and inflammation, drank an excessive amount of water and stretched. I have never had a massage that put me out the way this one did. Will never return to this chain. read more

i had seen some not-so-great reviews, but went here for my first facial ever today. it was awesome! Kadean took wonderful care of me, and the reception staff was so kind. i would highly recommend doing this! my skin feels so fresh and clean, and i walked out with a smile. thank you guys!! read more

Had an unfortunate first time visit. My massage started late to begin with. Told Susan that I wanted most of my massage to be on my lower back because I've been having pain. My back was only worked on for 5 minutes before she told me that it was over and I could get changed. Also jabbing me in the lower back and butt doesn't count as a massage. It only made my back hurt more. I wasted my time and money. The offered me a to come back again for $60. At this point I'm so disappointed because I was really looking forward to this massage. I'm a hairstylist so when a customer asks me for something I give it to them. Not likely I'll return. read more

Me and my husband always get couples massage. Best thing ever. When we get there they greet us nicely and our last name, and within minutes we getting our massage. I so relaxing I fall asleep. For my birthday I got a greeting card with a free upgrade for a Deep Muscle Massage or Aromatherapy. I picked Aromatherapy and now lavender is my favorite smell. They even gave me lavender massage oil in a little bottle to use at home. Well, overall, m and my husband can't wait for our monthly massage. Love Massage Envy from Merrick read more

This place was more than I expected. They accept FSA (Flexible Spending Account) as payment for all services. My wife and I had a couples massage and felt extremely relieved afterwards. Came in with soreness and left relaxed and satisfied! Thank You all at Massage Envy for the experience. A special shout out to the African American receptionist (I forgot her name) she was very informative, as we had so many questions. read more

This was absolutely my worst experience ever getting a massage. First off, it was supposed to be for myself and a friend as a Christmas gift. They canceled our original session together and ended up giving us consecutive sessions back to back, which was a major inconvenience. They then proceeded to ask us questions about the focal points that we wanted the masseuse to hone in on in which she never touched. The massage therapist talks way too much. She would not shut up the entire time I was in there relaxed NO! I was more stressed when I left there then when I came in. It is supposed to be a quiet calming experience. How are you supposed to relax when your masseuse won't shut up. She spent a good 20 minutes on my upper back. Never touching my lower back when I specifically asked for it and then I felt like my grandma was rubbing my legs and arms down with oil, this wasn't a massage it was a gentle rub down. I don't care where she got trained. She should not be doing this job and as I was sitting in the lobby, it felt like they had the geriatric staff waiting to serve everybody and let me mention this is my second time going the first time I went with my husband, and he complain that the old lady that gave him a massage. Disgusted him and her hands were dry and very uncomfortable. Not to mention she never gave him an appropriate massage. I can't for the life of me even understand how this place is still in business in Merrick I hope the rest of their facilities are not like this, but this place is the worst, and should be shut down. read more

I just received a very competent and relaxing massage from Peggy. She stayed focused and seemed to know which spots needed more attention. I am not sure which therapists the other reviewers had but I would definitely recommend Peggy. However I don't like the whole membership sales aspect of it.... read more

I purchased myself a gift card to ensure I went to treat myself during covid. I went with my friend and we were both able to get a same time appointment which was nice. Everyone there was super friendly which was a plus. My masseuse was super nice but the massage was not great. I requested a firm massage and for more pressure. I feel like I was literally just being rubbed with oil the whole time. I usually prefer quiet time during massages so I can relax but we talk the whole time (which was ok because she was nice) but I kept emphasizing I liked firm massages and she said ok but there was no improvement in pressure whatsoever. My friend and I also paid for a 60 mins massage but only got 50 mins. My friend and I like the same type of massages and she said she got Peggy and she was good and firm. My friend also said she had a hot towel placed on her back and Peggy also massaged her hands, feet and scalp as well. I literally only got a rub down on my back with oil. My arms and legs were also lightly done. I'm extremely upset and disappointed with in my experience. My body had aches which is why I wanted to get a massage here, but it was pointless for me to go. I don't understand why we would be asked to fill out a questionnaire about our attention areas when they aren't really taken into consideration. Definitely not worth what I paid for. read more

I have visited this location twice and both times, I've had an "okay" experience. I don't believe the masseuses are actually trained professionally. Each session I've had felt like a very gentle back rub from my grandma. Which brings me to the point that the "masseuses" I've seen and interacted with are mainly senior citizens. The front desk is nice and the walls in the rooms are very thin leaving external conversations and sounds to echo into the rooms.. not relaxation to be had. In my opinion, this spa is over priced for a mediocre experience. I should have demanded a refund but I knew from my first visit not to expect much. Btw, I walked in with a stiff neck and walked out with a stiff neck. read more

The whole experience could have been extremely better. From the second I walked in, the receptionists were really unprofessional- loud, taking personal phone calls, and if you work at a "spa" I don't think ugg slippers are the appropriate attire, I found that very strange. After the masseuse named Janet brought me in and told me to change, she asked what I do for a living and I said that I was a nurse and she replied ok I know exactly what you need. Paying $150 for a massage I was really looking forward to feeling relief since I'm on my feet a lot and have lot of tension in my neck/back which I had explained. She talked for about 25 minutes into the massage which I thought was a little excessive but fine. That wasn't even close to the worst part. Instead of a nice firm massage that I requested and was looking forward to, I was soaked in oil and RUBBED for 80 (not 90) minutes...she never asked me if I was okay with the intensity or if using oil was okay. I hate having oil on my skin and at every spa I've been to they always ask me if oil is fine to use. On top of that she didn't even give me a towel to wipe it off so my clothes were all gross after. To end it, she only "massaged" me for 80 minutes and I paid for 90 minutes which I find completely ridiculous. I was so fed up to even argue and just walked out. I don't know who thinks that that is okay but it's so wrong and unfair to customers. I usually buy Groupons for massages because chain spas are usually so overpriced and not worth it but this time I figured why not try it because I was in need of a really nice massage and decided to splurge, and I became even more disappointed than I've ever been at a cheap no-name spa. I'm absolutely appalled by this experience and I definitely will not be coming back or recommending this location to anyone. My advice, reevaluate your employees and work ethic if you want to keep up with business. read more

We have been coming to Massage Envy in Merrick since it opened. We have no plans to go anywhere else. We have always been happy with the service. read more

This massage place is great, except little pricey. The location is even better.. Home Goods and Moolala is right next to each other.. good place to be at before and after a nice massage. read more

*********Dear Yelp, please note it sucks that I have to give a star to this horrible establishment!!!! On that note, enjoy! :) I was so incredibly grateful when a friend gave me a certificate to get a massage at Envy. He goes on the regular (to the one in Oceanside) and raves about it. So I called to make my appointment and got a snarky attitude from the receptionist but figured they were just having a bad day and scheduled a Hot Stone Massage. I showed up for the appointment and was greeted with "kindness" (a little fake) and hot tea (so far so good!). This was my first time at a spa so I didn't really know how things worked. My masseuse was OK. Talked a little too much, the bird noises weren't really my thing but whatever. After an hour, she stops and tells me to meet her outside when I'm done getting dressed. I was confused and asked if I needed to go to another room for the hot stone to where she delivered a blank stare. Apparently, the receptionist messed up my appointment and scheduled a Swedish massage for an hour. They weren't really too apologetic and didn't offer any way to make up the mistake (and the excruciating pain they caused). All they did was try to push a package on me which, of course I totally wanted! lol I really hate stupid sales people, you know the ones who don't know when to cut their loses. To sum it up, I had a bruise on my back, I left with a swollen knee and leg cramp and more pain than I had felt in weeks. I would NEVER go back to the Merrick location nor advise anyone else to. And I am not the only person who has had an experience like this. Not more than 2 weeks later, a friend called me to say his coworker went (despite reading my fabulous review on Google!) and couldn't walk the next day. Don't be her! Just don't go!! read more

I've been a member for over 3 years. I love the massages and recently tried the facial. I currently reserve my massage appointments with Patrick - he's great and recommend him highly. Adjusts to whatever I need - chronic neck issues and knots - I leave feeling releived of stress and most of the pain. Since I travel a lot, I've also tried ME in Boulder, Co. It's a great chain - no problem transferring my monthly. Love the aroma therapy too, read more

I have been a 'member" for several years and scheduled there for years, my favorite therapist was Maggie and she was OUTSTANDING then one day she was gone...since then I've scheduled with just about everyone in the place and they are all, in my opinion, incompetent. And apparently all TALK TOO MUCH!!! Some give unsolicited advise and don't seem to get the hint. Also, management is petty. In the past, for a 90 minute massage (which I always get) you got you got aromatherapy included, now they want $10 (for a nickle's worth of essential oils). I have got to cancel this membership. read more

Terrible customer service at front desk. Girls were both so rude I had a 8pm appointment they didn't call me into the room until 8:18 and massage ended at 8:56 WHAT THE HELL KIND OF CRAP IS THAT . Woman at the desk told me next time I come she will only charge me $60 well I REFUSED TO go back customer service was terrible. My massage therapist was very friendly and nice read more

I wish I could give it more than two stars, I even wish that I could've actually gotten the couples massage me and my boyfriend scheduled TWICE only to be told both times it cancelled (the day before the appointment) because one of the masseuses couldn't make it. Seeing as that this place keeps your credit card on file, it seems a bit unfair and unprofessional to hold me responsible for possibly missing an appointment, yet offer no perks when one of their masseuses cannot make a couples massage that was scheduled two weeks in advance....TWICE. When we asked if there was someone else whom they could bring in so we can still go on with the service, they simply said no. So welp, never got my massage but judging from the review below mine, kinda glad I didn't cause I'd prefer to walk the next day and be bruise free. Thanks but no thanks, would rather take my business to the sketchy parlors in midtown Manhattan. read more

Where do I begin? Ok, so as for the therapists. Most are mediocre, but there are a couple who are exceptional. Even as good as the ones at high ranking spas that I've been to across the US. I was basically pushed into a package deal which I regret bc if you don't use all your massages they can accumulate and then expire 30 days after you cancel your membership. Oh and another stupid act they have going is they will continue your member ship onto the next year and won't tell you about it. How nice! A**ho! So if you have a job and responsibilities u probably are like me and can't always have the luxury to use up all your massages, but they don't care. "Too bad for you sir, you have 11 massages left and you need to use them all in 3 weeks or else.....well......too bad". Don't get scammed for the package. It will cost you more in the end. Just do individual massage. read more

Easy to schedule an appointment. Friendly front desk. Service providers that go above and beyond and listen to client's needs. I greatly look forward to my monthly 'only for me' time after being neglectful in the self care department for several years! read more

I really wanted to love Merrick Massage Envy as the price is right and the location is right around the corner from my house but unfortunately everything about this location deserves 1 star. I had my massage cancelled 4 times in a row. Once because my masseuse was sick (understandable), then because my masseuse had a schedule change, then because my masseuse quit, and finally because my masseuse changed her schedule again. I actually laughed the last time they called. All in all, it is an unreliable branch and caused me way more stress than they did relaxation! The quality of massage is 5/10 at best and scheduling is very difficult. I highly recommend you look elsewhere. To be completely transparent, after the 4th cancellation I turned around and cancelled my membership leaving 2 massages in my bank...lost money but I was actually so relieved to be done with the company that I didn't even care. read more

I have tried repeatedly to redeem a gift card from Christmas of 2016, which expires in 120 days, still as of today 3/23/17 cannot get an appointment, demanded money back and was refused, I was told that they have hundreds of members and they are priority and the first appointment available was in two and half. first business I have ever seen that pushes NEW business away We are going to turn this over to consumers affairs division and better business bureau for fraud. read more

I love this place. I used to get massages once a year cause spas are expensive. but this place is affordable and allows me to go once 10 times year for good price. Great massages for lower cost... Still relaxing without the high cost of a spa. Can usually get a massage on short notice ... Day of or next day . It's what sold me on this place cause I can't typically book way in advance due to my unpredictable schedule. So this place is convenient for busy people on a budget, good quality massages for the price. One good tip --- communicate your preference for massage pressure, and your comfort level. If u do that ... All therapists go by your preference and you will get great massage! Lastly , try different therapists to see who u like. They all have great techniques and when I try different people ... I find different things I like in each therapist. They are professional and responsive. read more

The "manager" is unbelievably rude and obnoxious. I purchased a gift card over the phone, was expressly told it was refundable, called back to get a refund (an hour later), and then the manager informed me of the supposed "no refunds policy." Not the right way to do business. I prevailed in the end (my bank disputed the charge and Massage Envy credited my card). Regardless, Jenn needs to learn a thing or two about business. I had purchased gift cards at their place in the past, and now they lost all of my future business over a few dollars. CHANGE YOUR ATTITUDE. read more

In order to book a massage they want you to hold the massage with a credit card. Why should I keep my credit card on their file when my wife already paid with a gift card. If you don't use the credit card you loose your spot, which happened to me, and I had to return an hour and half later. On the 2nd round I gave them my card, which the manager was kind enough to remove from their system when I showed up for the massage. They want you there 15 minutes early so they can customized your massage. The customization includes a long list of questions that is marketing material. The questions include asking if you have a flex spending account for your medical. The massage started 4 minutes after the hour and ended 4 minutes early. That's 8 minutes out of a 60 minute massage. read more

I received two great massages using gift cards. Four months ago I became a member. Since then I've dealt with nothing but incompetency as far as booking. I made appointments for two massages at different times two months in advance. For the first massage I was informed that the massage therapist would not be there. Okay--I can deal with that. Rescheduled and then was called again to say she wouldn't be in at all--and would have to be canceled. Had to talk to a manager to get another therapist for a hot stone massage. Now the second hot stone massage book over a month ago and again---a week before they're telling me they have a time overlap and will not be able to fit me in. That's it for me! Cancelling membership and moving on. read more

I have never experienced a bad massage at Massage Envy. Some therapists are more intuitive than others and some are more professional than others but the massages they are trained to perform are satisfactory. I only had one therapist than I wouldn't go back to because of a lack in professionalism. I felt vulnerable when asked to turn over from face down to face up because the sheet was removed completely and I felt nervous that when I turned over face up that I had been exposed. No one has ever done that there before, usually they tell you which direction to roll and keep you comfortably covered. This was a no no. I was embarrassed and also chilly! You also need to share how much pressure you want them to use. i have had mostly therapists with heavy hands which is good for some areas but I have to instruct them to be lighter in other areas that are more sensitive. It's a no frills massage that is worth the money. It's clean, runs on time, and everyone is friendly. I won't mention my favorite because then they might book up too fast! I do find it hard to book massages with short notice. I have trouble with my back and shoulder and when it acts up I try to get a massage but most times I can't get one that same day. I still would recommend it because the positive outways the negative. read more

omg..what therapist did you have bc i had a terrible one too!!! there is one good guy there, Andre and that's about it!