I had an account with Massage Envy that held over $1,500 in unused credits. Without any notice, the account was canceled. When I called to ask about reactivating it, I was told that reactivation was possible--but I would lose all of my credits in the process. That's hard to interpret as anything other than predatory. Credits were paid for, not complimentary, and erasing them as a condition to regain access feels deeply off-putting. After reading through recent reviews, this doesn't seem like an isolated issue, and the overall trajectory of the location doesn't inspire confidence. Between the policies and the customer experience, it's difficult to see how this place maintains long-term trust. read more

Preparing for my facial with Valentine she asked if I had any requests. For my comfort level, I asked her to please not speak at all during my 90 minute facial. She absolutely did not respect this request at all and spoke nearly the entire time, adding everything she was doing and the ingredients of the treatment she was using. I thought that by my not responding when she asked questions that it would have been a reminder of my request to remain quiet. It didn't! Btw, she emphatically agreed before- hand not to speak throughout my treatment session! Next time I'm heading back to my esthetician who will honor my simple request. read more

Massage Envy - Calming waiting area with soft music & ice water! - Massage Near Me - Glendale, California

I was trying to make a last minute appointment for my mother's birthday and was put on hold for around 5 minutes. My mom decided to call using her phone, and an employee named Vanessa answered the call. I'd like to mention my mother was on hold for half the amount of time I was. When she answered my mother's call I asked why it was that this call was being answered first and all Vanessa said was "I am the only one here", which does not explain why calls are being answered out of order. I was on hold for 8 minutes. I understand high demand times result in employees having to multitask and I do believe this location should have been staffed enough to answer calls in a timely manner. However, Vanessa should have been trained well enough to offer some sort of apology rather than an excuse. As someone who has worked in customer service for many years, I would have been decent enough to acknowledge that it was my fault and take some kind of accountability. Please do better Vanessa and Massage Envy. read more

I was lucky enough to book in w Jaime who is ALWAYS BOOKED out. Per my request he paid extra attention to my chronic neck. I left w the best ROM I've had in years! Sara the manager is always so warm and ready to assist w changes, if needed. Great team read more

This business model is a complete and utter SCAM that once you start a membership they make is very very difficult to cancel. My mom my two sisters and I all got a membership around the same time and ALL have the same problem. Multiple credits stacked up and we can't cancel or else you'll lose the money you already spent for the service you don't have. How this is legal is beyond me. I've been trying to cancel for over 2 years but they have $2000 worth of credits and I don't want to lose the money. Why do I have so many credits? Because the massage therapists are absolutely terrible. The last massage they almost seriously hurt my shoulder trying to get out a "knot" that was my bone.... Tried to cancel multiple times, manager is never available and they say she texted me, but no texts were on my phone. Said she left a message but there was no voicemail. Tried following up, she's out of town. This business should go bankrupt the way they are operating The customer service is completely horrendous and 5 years ago they actually had good massage therapists, now it's as if they hire people just out of school. Pretty lame excuse for a massage if you ask me read more

Not sure why this place has bad reviews. Yes the parking is not the best - but it's a busy street and that's to be expected. The service is awesome every employee was super kind. Nicole was great and super strong, amazing experience all around. read more

I never leave bad reviews but people need be warned. I do not recommend becoming a member at this location. The staff consistently fails to confirm reservations correctly, making it nearly impossible to use credits on a monthly basis. I originally signed up a year ago because of Sandra, but ever since, the front desk has repeatedly mishandled my reservations. While one mistake is understandable, experiencing this issue more than four times shows a clear problem that needs to be addressed through better training and accountability. It has gotten to the point where I am willing to forfeit my $356 credit rather than continue dealing with the ongoing frustrations (this should really be a red Flag for massage envy to do better) Not fair at all to members who prioritize their wellness, and unfortunately, this location is not providing the level of service promised. read more

TL;DR: bad parking + good (not fantastic) massage + issues with ambience (noise and creaky floors) I scheduled a 90 minute full body massage here for my birthday. The parking situation is not ideal since it's downtown and near popular eateries. Thankfully, I lucked up and got a diagonal street spot about a block away. The front desk staff were very friendly and explained everything well. I appreciated that it was very clean, open, and brightly lit with natural light. Once I went to the back waiting area I noticed that there was no music playing and that it's very easy to hear what's going on in the front area of the establishment. Part of the reason for this is that the door takes a while to close. There's also a sign that says no phone use but someone's phone definitely rang and they took a call in that waiting area which was a bit of a nuisance. The massage itself was pretty good. The therapist (I think Alex) made sure to ask about desired pressure and focus areas. Despite not indicating any off limits areas on the intake form, the therapist avoided my scalp and gluteal regions. This didn't bother me that much, though. I enjoyed my massage and felt relaxed during the massage and afterwards. I think I was in room 2 and wanted to note that there was a squeaky area of the floor that was a little distracting for the time the therapist was working in that area. read more

My first massage experience and it was AWFUL. The masseuse (GG) scratched my back with her nails during the massage and I mentioned it multiple times to her. She said she didn't have any nails. But once the massage was over, I checked my back and neck in the mirror. There were scratch (see photos). I walked to the front desk to discuss. They were shocked and so apologetic and told me that I wouldn't have to pay. 10/10 customer service. 0/10 massage. read more

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This was my first massage and first facial ever so I was a bit unsure of what to expect. My masseur, Brian, was phenomenal. Before getting started, he asked what areas i wanted to focus on which was great considering I needed my back and legs worked on the most. He checked in throughout the massage to make sure the pressure was just right. I caught myself drooling as I nodded off a few times lol. Afterwards, I met with Valentina for a facial. She was very kind and informative on what I would expect through the facial. Each step was explained and why it was part of the process My only gripe is that you could SOMETIMES hear random sounds like doors or a creaky floorboard but it's not that serious. At the end, the front desk gentleman was also very attentive and explained their pricing options which seem very reasonable to me! Only reason I didn't sign up is because I was part of the thousands of Tech industry layoffs this year so budget is tight - otherwise I fully intend on signing up at a later date. read more

The following is my experience and opinion: 1. DO NOT BECOME A MEMBER OF THIS FACILITY IN GLENDALE, CA. 2. The owner of the one located in Glendale, Sarah told me that I can cancel the membership any time and this is why I become member. Do not believe her. 3. We called and left several messages and emails but she never call back to discuss the matter until 3 weeks later. 4. When she called on Sunday 4/6/2025, I stated that I wanted to cancel, she refused to honor her false statement that I could cancel at anytime. 5. She never handed me a copy of the membership contact nor emailed a copy at the time I signed for the membership. DO NOT BECOME A MEMBER OF THIS FACILITY. read more

I had a massage here tonight for the first time and my experience was very subpar. My masseuse was strange from the beginning. The room had no music. The room lights were too bright and the worst part is she only massaged me for 40 minutes instead of 50. Was not relaxing at all. I let the front desk know and the best they could do is give me $10 off (Total 85) for the lack of 10 minutes. Won't be coming back. read more

I was headed to Glendale to do the mall and thought I'd book a massage, which can be difficult last minute. I went online to book an appointment and they had one coming up in 45 minutes which was perfect! I had a 60 minute massage with Darnell who was great. Would recommend this spot! read more

Fantastic deep tissue massage from Nicole! I feel wonderful! She worked out my knots and really listened!

I wasn't blown away by my experience here. I waited a noticeable amount of time past my scheduled appointment to be brought in from the waiting area for my massage. While there, I couldn't help but overhear that a woman's card was charged for someone else's appointment and, while I really was trying NOT to eavesdrop and thus didn't hear all of the details, the gist of what I picked up is that they were not really offering her much in the way of solutions and insisted they still had to charge her for her appointment as well. Needless to say, she left unhappy. The space felt like a glorified medical office with dim lighting and moodier tones, but still didn't have a very relaxing, warm or comfortable vibe. The massage therapist was ok...not amazing. I went in specifically for my back and shoulders because I'd been in a lot of pain as of late. I left feeling like not much impact on that was had and woke up the next day with no improvement. I'm not at all blaming the massage therapist...it could've just been a problem she couldn't fix. While I appreciate the discounted price on the first visit, overall, I think I'll look elsewhere for my next massage. read more

Christian is absolutely phenomenal and so talented and knowledgeable!! Thank you so much for an amazing life changing experience!! Definitely will be back!! read more

Cammie is absolutely incredible for deep tissue work and there are other good therapists as well, but this location isn't great. Parking can be a pain and the facility itself is getting pretty shabby. The door from the reception area has water damage and the paper towel dispensers in the restrooms are busted. When I went to dry my hands an empty kitchen paper towel roll was all that remained, which makes me think whoever's supposed to be monitoring the bathrooms isn't doing their job. What bothers me most about this location is the music. OMG. I'm not sure how to describe it, but during my last session it was all cheesy electronic sorta trance that, as it progressed, made me feel like I was listening to a 1980's cop show/crime drama, then a soundtrack to a movie with woodland creatures on a mystical quest, and then a Japanese rom-com. Annoying and distracting, not relaxing. read more

I have been a member and have experienced many skilled and caring massage therapists and estheticians at Glendale. The front desk personnel are knowledgeable and professional. This location has celebrated their 19th year in the business! Massage Envy's motto is "We help you take care of you." They do indeed! read more

Massage Envy - Holiday decoration fashioned by its employees. Each one is unique and beautiful! (Artwork and employees!) - Massage Near Me - Glendale, California

I LOVE the massage therapists, the support staff, and Rae, the manager at ME Glendale, but the franchise owners do not adhere to legal commitments or appropriate business practices. I have been a member of ME Glendale since 2008. I have a legal contract that confirms my rate and clearly states that the rate will NOT GO UP unless I cancel /terminate my membership. This is the second time ME has raised my rate which goes against the legal contract which is unacceptable and illegal. read more

My first time here and Jaime's deep tissue massage is on point! I'm recommending him to everybody!

Two weeks later, and I still have not been contacted. I've used the portal twice in the past. I also DM'd the yelp account that replied to my review with no response. Thanks... After my personal experience with Massage Envy, I don't think they care at all about their customers, even after years of loyalty. read more

I scheduled a facial and had a gift card which I mentioned when I booked. I was really looking forward to getting a relaxing facial and if all went well, I even told my husband that I would consider signing up for a membership. The receptionist was great and I was greeted right away. She brought me to the waiting area and as I was answering questions I mentioned I was having acne problems. Shortly after, Melina came in to take me in. As soon as we entered the room, Melina asked me simple questions, have I been there before, when was my last facial, etc. She then began to talk about different types of facials, from chemical peels to microdermabrasion; some 30min later I'm still standing by the bed and I finally had to sit as she was still talking, when she looked at the clock and said "oh don't worry about be time I'll start the session when we begin and you'll get the hour." At this point I was feeling a bit frustrated because it was feeling more like a sales pitch rather than a relaxing experience. I finally had to tell her that I just wanted a relaxing facial, and she didn't seem pleased with that answer based on her reaction but finally said ok, asked me to get ready and left the room. When she came back in I thought I'd give her another chance and began to take deep breaths to get myself to relax. Melina began my facial and started talking about other treatments as she showed me pictures on her phone of dead skin from past clients! I don't know why she thought that was ok, or if she was just really trying to convince me to get the other treatments, but it was so unprofessional. I had mentioned to her that I haven't had a facial in about a year and would consider treatments another time. She continued with the facial, continued to talk, and then she asked if I've ever had some type of chemical on my face. I wasn't familiar with it and I said no. She said she was going to put that along with 2 other chemicals because she said she likes to "go strong". She started to massage my left arm, and again I tried to relax when she suddenly stopped massaging and said in a panic tone "oh my god your face is turning red." I freaked out and she said she was going to calm it down with water. My face was burning and she kept asking if the tingling was gone and I told her no at least 3 times. My face finally calmed down and she concluded with the facial. I was so upset by this because I mentioned that I have sensitive skin. She continued with the facial and I was waiting for her to massage my right arm which she never did! My husband's cousin gifted us with two gift cards and I just wasted mine. He doesn't even want to use his. read more

Valentina was superb in giving a facial So relaxing and enjoyable- I'm definitely coming back to this esthetician read more

The entire staff at front desk is amazing, Rae, Shushan, April, Katie, Jackson, Amanda, Raevyn (probably spelled his name wrong, but still amazing), just a very amazing bunch! Oh, the therapists are superheroes! read more

horrible customer service. Went to surprise my mom for Mother's Day and instead of making her smile, it was quite upsetting.

My first experience with massage envy was AMAZING!! My massage therapist, Tyler, was fantastic... and made sure he was meeting all my needs. He relieved all tension in my back and I feel brand new!! I will definitely be booking with him again. read more

Terrible massage I never had . It's very expensive that's stupid ridiculous they are overpriced. Couple day. I went there I told them what I want I said my shoulder neck, maybe need a attention Some reason they did too much attention to my shoulder, my neck next day when I wake up I cannot move it was painful. I tried called in and then they said they gonna call me back they didn't what type of customer service. Treated people like that. I don't recommend people go over there. It was terrible service. They need a practice more. They need to know what they doing. read more

This review is centered mainly around the company's business practices and not the actual staff who perform massage therapy. The actual staff who administers the massages have all been great. The problem I have with this place is that I paid for a full year of massages and was being billed for them even partly through the pandemic but once they reopened after the pandemic they only gave me 3 months to use up a full year's worth of massages. I don't go to a masseuse that regularly. I go about once a month. I was consequently left with 5 un-redeemed massages that I couldn't use because they expired. When I contacted their management they refused to extend it beyond that 3 month period. read more

Attentive staff and helpful in making and changing appointments if needed. Denis has been a great therapist for me recently!

Horrible customer service from the front desk. I was about to sign a the year membership but when I was asking questions they seem so clueless and even had an attitude about it. I caught them making weird faces. Instead of apologizing they just looked away. I'm glad I didn't get the membership. read more

WORST CUSTOMER SERVICE! What kind of a place charges customers during a PANDEMIC WHILE THEY ARE CLOSED? Worst treatment for their own members. On top of that this place is not very clean. It feels like everything is covered in dust and I always get weird rashes when I visit. The carpets are dirty, the rooms have a heaviness and mustiness to them. Although the therapist I go to is amazing the cleanliness here is clearly not a top priority, which is why I switched to the La Canada location. read more

Today was my first massage experience at Massage Envy!! Upon arrival I was greeted with friendly staff who helped me right away. I was asked to fill out papers and sit in the waiting area to be called by my massage therapist. Not much longer I was introduced to my therapist, Liz! Liz was very knowledgable, professional and kind! She really listened to my concerns and focused on my problem areas like my neck and back. She relieved all the knots and tension in my bad! I feel great! I am so glad I gave Massage Envy a try! If you are going to Massage Envy for any treatment, make sure you arrive on time. Otherwise you lose treatment time! I was 10 minutes late and my massage was 10 minutes shorter as a result! So be on time!! read more

Massage Envy - Massage room!! - Massage Near Me - Glendale, California

Recently updated front desk, relaxing waiting room, clean bathroom, relaxing music, warmed massage table, friendly professional front desk, and great massage therapists! Had a massage with Teresa and Yolanda recently and glad to try them! Yolanda fixed the knots in my back and shoulder. Teresa's massage very relaxing ! We had the couples massage which is a special treat for me n my husband. It is nice to try different therapists because each therapists have different styles. It is located on brand blvd next to restaurants. Convenient. Definitely highly recommended! Started using their Murad products for cleansing toning and moisturizing. They work great!!!!! Loves how they make my skin feel. read more

Massage Envy - Awesome skin cleanser, toner and exfoliator. Got it from massage envy glendale. Will definitely recommend - Massage Near Me - Glendale, California

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I had an absolutely *wonderful* experience with Pete! He has a great personality, and immediately puts you at ease (especially important since I had really tried for a female therapist). He knows his anatomy, is highly experienced, and understands how to give a deep massage that's also soothing (not painful). I would recommend him, without a single hesitation! read more

Oh dear - I was quite skeptical of this place. It's a chain, and I wasn't quite sure what to expect from these masseuses and facialists. Well, upon leaving, I got myself a membership and honestly, it's such a good deal for what you're getting. I pay about $50/month but this includes a massage monthly. This is important cause it'll remind me to fix my back a little bit every single month. They have great therapists, with magic hands I've never felt before. And their facialists! The products are great too. read more

Wow, the therapists here are great but the front desk is crap and if dealing with the front desk ruins how good you were feeling about a massage I have to wonder if it's even worth it. They need to train front desk people better read more

I get massages once a week and am SO glad they are open late. Last massage appointment taken at 9pm. Got massage a membership $70 per month which goes toward any 50min service. Additional massages in the month are $50 per 50 minute massage. These are short reviews of massage therapists I've seen so far Karla: medium pressure. Had her at the end of the day so may not have picked the best time. The massage felt rushed and a few dead moments (no skin to hand contact) Gabi: sweet, fantastic therapist. Medium to hard pressure...really goes for those knots! She loves to chat because she's so bubbly and sweet- but if you don't engage as much, she gets the hint. Julie: 5 star massage therapist! Perfect combination of deep tissue and Swedish. Was told she was light pressure therapist...but boy were they wrong! Parking Tips: If you don't mind walking a block or two- Free 2 hour street parking on Maryland and Lexington. After business hours, you can park in Bank of America lot (entrance is on orange) and Lexington read more

Yikes you guys. Let me start with a compliment. The front staff is really nice and make you think you're going to have this luxurious experience, BUT THEN out come these "are you serious this is my masseuse guy" characters and the nightmare begins. The "healers" or whatever fancy name they give the masseuse were absolute garbage. I felt like I threw my money in a blender and I would have rather donated it to an animal shelter because I felt like a Golden retriever was massing my neck. His hands were scale-y like Godzilla and at the end of the torture he says, AND I KID YOU NOT, "your neck is f$&k-ed up, come back and see my 3 times and I'll fix it". EWWW WAS I IN A COMEDY MOVIE AND WERE THEY EVER GOING TO YELL CUT?!?!?! Gross. Gross. I can't believe they set me up like that with my first visit and LAST VISIT. byeeee read more

Really disappointed with my massage here. I specifically requested a firm, therapeutic massage -- instead received the lightest massage of my life. I asked the masseuse twice to adjust, but she did not. Afterwards she claimed that light massages are more beneficial, so I tried to roll with that, but didn't experience any relief that evening or the following days. The only reason not leaving one star is because my last massage here was good. However, I won't be returning since the company offers no remedy for bad service, just an empty "oops, we'll strive to do better next time." $100 is a lot of money for an oops! read more

Great masseuses, friendly competent staffe. The one complaint I have is the choice of music played. For massage one should have spiritual music, without a beat, an Indian flute (American or East Indian) , a harp, a cello sonata, sitar, meditation music, not elevator music (as I often experience). Sometimes it is good. I understand the staff has no control. read more