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    Massage Envy

    3.0 (41 reviews)
    Closed 8:00 am - 9:00 pm

    By appointment only

    Updated 3 weeks ago

    Services - Massage Envy

    Massage

    Aromatherapy massage

    Reflexology massage

    2 More Services

    Sports massage

    Therapeutic massage

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    The Front:
    Kitty G.

    Doesn't surprise me their overall score is a 2.9! *story time* A colleague of mine had given me a "free massage" voucher because she knew of all the anxiety I've been faced with after finding out I was pregnant. Husband and I have tried 3 other times, hopefully the [fourth] time is a charm & not the 3rd this time around. Anyways, she used my phone to book an appointment with my nearest ME. I told her I was available for the latest appointment, however, due to me being pregnant I had to be with a specialist. That part made me feel extra special. Unfortunately, the time slot they had selected for me conflicted with another appointment, so I called in to reschedule it 2 hours before scheduled time. After being told about the cancellation policy (which was not mention over the phone to my colleague by Taylor the employee; neither is it on the little vouchers) Ashley proceeds to tell me "well it's in the notes that Taylor did tell your friend). So would you like to cancel that or reschedule - it's 50% if you reschedule and 100% if you cancel". With hormones now raging, I said this is a gift gone bad! I would hate for something like this to be done to me if I were the one purchasing a gift for someone. I need to reach out to my colleague and call you back because this is some bullshit! As I'm rescheduling my appointment with my physical therapist, I get a phone call from my colleague saying ME is trying to charge her card 72$! The insane part is, they attempted to charge full price for the massage an hour before the scheduled appointment (3:30). As per their policy "if it's a no show they will charge 100%". So why would they attempt to charge said colleague card if the scheduled appointment time which was 3:30p had not passed. Additionally, why would they attempt that charge if i told them i would call them back. Because, let's face it, i had until at least 3:30 right? Apparently not. So, I called ME back and asked them why would they do that? Ashley states "well you cancelled your appointment so like I said earlier, that'll be 100%". After telling her that's not what I said I said I would call back. She proceeded to say "well all we heard was that's bullshit!" Well, Ashley, you're right. I did say it was bullshit. However, there were many words said before that. You heard what you wanted to hear, you did not exercise de-escalation skills, or tact, you used poor judgment, and because "your girls" as you called them didn't do their proper due diligence, the therapist suffers. I was calling back to say my colleague was fine with paying the half price fee, but your approach, catty attitude, demeanor and poor ethical conduct resulted in everyone losing. *** Did I mention she wasn't willing to hear me out, spoke over me, AND hung up on me? When my colleague booked the appointment, she gave her card numbers, but Taylor put my name to it. Taylor never asked for the name on the card, neither did she mention the policy. Guess the gag is on you. And I truly feel bad for the therapist, because it's the poor leadership in the front that will costing them a lot of money. Cheers!

    Team ME!!
    Joy R.

    I was fortunate to have a very therapeutic relaxing massage by Karen- this was my first time at this ME location. After a minute of greeting and assessing-she was able to massage away a lot of tension & knots in my body. Karen is an experienced Lead Masseuse -& an essential asset to this location for years.The table was warm -room nice a cool- everything spic & span.She was courteous respectful down to earth. The other complimentary staff exceeded my expectations in customer service.This location is conveniently located off the I 85 corridor exit 54

    Glowing after facial

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    4 months ago

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    5 months ago

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    5 months ago

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    2 years ago

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    3 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    6 years ago

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    3 years ago

    A great experience overall! Christian was thorough and attentive to what I wanted done. Highly recommended!

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    Massage Envy

    Thanks for your high star rating! We truly appreciate your support.

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    3 years ago

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    3 years ago

    Relaxing environment, great staff and even greater clinic manager, Nicole. Highly recommend this location.

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    4 years ago

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    4 years ago

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    9 years ago

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    4 years ago

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    4 years ago

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    10 years ago

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    5 years ago

    This is a clean facility. I love going in and getting facials done by Nicole. I always feel so rejuvenated after my facial.

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    8 years ago

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    7 years ago

    Alyssa is wonderful! She gives a great sports massage! I would highly recommend her.

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    8 years ago

    Took my mum here today and she had an awesome time. The staff was very welcoming too. I'll be back for facials and massages.

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    7 years ago

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    7 years ago

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    7 years ago

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    13 years ago

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    15 years ago

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    12 years ago

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    11 years ago

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    7 years ago

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    9 years ago

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    12 years ago

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    10 years ago

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    9 years ago

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    9 years ago

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    8 years ago

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    8 years ago

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    10 years ago

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    9 years ago

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    Page 1 of 2

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    Review Highlights - Massage Envy

    Karen is an experienced Lead Masseuse -& an essential asset to this location for years.

    Mentioned in 3 reviews

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    Massage Envy - massage - Updated May 2026

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