Stay away from this place! They are terrible. The staff is disrespectful and not helpful. Manager is never there but always somewhere else. You schedule appointments and then get them cancelled and they don't call you. Therapists stop wanting to have you as a client for no reason other than you likely don't tip enough. It's a terribly run business. Most of the therapists are awful. Even the good ones are inconsistent. For example one of their best ones literally spent like two minutes on each of my legs. She would consistently do one side of my body one way and the other another. Like she'd massage my left foot but not my right! Every single time. They get you roped into a subscription. Then if you have not used them for a while and need to stop collecting massage credits they still charge you $20 a month and then only keep you on that plan for like three months and then they start charging you the full amount again without telling you. So if you are looking for a good massage - don't go here. Waste of your money. Trust me. There's a lot of really good places out there. This isn't one of them. I cancelled my membership even though I had nearly 20 massages left because they are so bad. When I was upset because I got there and found my appointment cancelled the manager (on the phone) was like, "Don't raise your voice at me." I was like, yes I am the customer and you cancelled on me without notice! But that's what they do. Very unprofessional and not about customer service. They just want your money. read more

Spend a little more and go somewhere else! The massage therapist I had was so unprofessional. She would yawn constantly, throw arms back under the covers (abruptly), didn't have proper pre or post consultation and at the end just said all done abruptly without offering water and asking how everything was. Im the type to give everyone the benefit of the doubt and not provide negative feedback but I'm so disappointed and will never be back to this establishment. read more

This poor review comes down to communication and timeliness. My therapist was 10 minutes late bringing me back to my room, so 15 minute late start. Furthermore, my therapist was having "a cuticle issue" and therefore would be wearing plastic, oversized gloves on her hand for my session. As I was already undressed and on the table, I agreed to proceed. After 20 minutes I asked to discontinue the session as the plastic was irritating my sensitive skin and overall was just not an enjoyable massage experience. By the time I was dressed and out to the counter the therapist was there hovering, I'm sure waiting for me to express my disdain. Needless to say, I was still charged a credit from my plan and was asked to leave a tip. I understand we all have jobs and need to make an income, but if you have to wear plastic gloves while administering a massage, stay home. Or better yet, how about you provide your customer with an opportunity to say yes or no to this experience prior to the session beginning. read more

Well got my wife a mother's day massage. She went in today. They were masknazis. Even showing proof of vaxx, they didn't care. They are NOT following cdc guidelines which is no masks for vaxx people. Not to mention the staff is vaccinated here... yet wearing... a... mask... sort of a clown show. Well there's no way my wife is gonna wear a mask while face down in a pillow. It's been a long year with her between my surgeries and having a newborn in July she's had to do everything since I can't due to surgery. So she was looking forward to a relaxing day finally. - yeah that didn't happen. I guess it ended up in a screaming war, she got me refunded and left. Won't be going back here. The fact people are doing this vaccinated and still making you wear a mask? Makes no sense. Even 8f you aren't vaccinated it makes no sense to wear a mask. This location will be dead, and shut down within a year. Won't go here again. (My prior review I see I have wasn't at this location either) Horrible customer service, ruined my wife's day and mother's day gift due to them NOT following cdc guidelines and being absolute clowns over a freaking face diaper. read more

the theroposts were good especially Sara. the management is why the one star. mthe girls at the front desk were friendly.I was in their club, read more

Massage therapist was running late for my appt so for some reason that meant my massage got cut short. I arrived 15 minutes early like I always do and my massage itself minus the time to change to get in and out of the room was only 40 minutes. As for the massage itself it was just not great, rushed and nothing special. Paid extra for a foot scrub and that consisted of just putting a hot towel on my foot then scrub on, not even rubbing it around and then wiping it off. Total waste of my money. Could have gotten a better massage from my boyfriend for free. The only thing I can say that was positive was the front desk staff was friendly but I do not recommend this place, save your money and go to a real massage therapist. read more

If I could give a 0 star review, I would. THE STAFF IS A JOKE! DONT WASTE YOUR MONEY OR TIME. My husband purchased me a mother's day massage after having a very difficult past year that I was looking forwards to for weeks! I got to my appointment early, as asked, and when I walked in the one girl didn't even greet me, instead she asked me where my mask was?! HAAAA! YOU HAVE GOT TO BE KIDDING ME. So just from my first step through the door, was unwelcoming and a beginning of a nightmare. I replied that the CDC lifted the mask mandate and that I do not need a mask. She then proceeded to Hassel me and said I could not get my massage with a mask. So I took her stupid paper mask and put it over my mouth. She then argued with me that I was not wearing it correctly and needed to have it over my nose or I would need to leave. She also said I would need to wear the mask during the entire massage while face down in a pillow. WHAT A JOKE! I asked to see their policy in writing where it states I need to where a mask, over my nose at that. She said she didn't have the policy. She then proceeded to argue with me and tell me if I cant wear the mask the way that SHE wanted then I couldn't get my massage. I made them give me a cash refund and had will NEVER be going to a massage envy ever again. What a joke!!! Thanks for making life more stressful. I would include the name of the girl that gave me a hard time but she was a coward and didn't want her name on my review. She was a young, Indian woman that was extremely rude and combative. I hope this location closes down soon because being a masknazi gets you no where. read more

First time at Massage Envy, the customer service was just fine. For your first time you get a discounted rate of $50 for an hour. The therapist I used, JT, gave me more of like a spa type massage. Very relaxing. Generally I like more of a deep tissue therapeutic massage. Maybe she could have gone harder, but she never asked me how I liked the pressure. I wrote hard massage on the initial paperwork so figured that this may be her hard pressure and didn't want to be rude. She was good about making sure where I wanted worked on, very nice. But she cut my massage 10min early, which I did not like at all (that's a big chunk of my hour massage time). The location is clean and the customer service is fine, and there are many different massage therapists to try. I would specify the type of massage you want before booking. read more

I love how easy it is to set an appointment and check my membership details whenever I have questions. I appreciate that I can call Massage Envy at Algonquin and speak with a live person! The staff is always very helpful! I appreciate that Massage Envy is very clean & maintained well. I feel comfortable being a member here! I've had massage sessions with four therapists at Massage Envy in Algonquin. All of the therapists who worked with me, were very good! My most recent session was with Ryan. He applies the perfect amount of pressure and manages his time well during each session, allocating an adequate amount of time to each area. His techniques for massage and stretching are so beneficial! I feel like I started the week off right and am ready for whatever the week may bring! I am always comfortable and relaxed during and after each session at this location! Thank you for making each visit such a positive and enjoyable experience! I look forward to returning to Massage Envy in Algonquin soon! read more

Overall experience was ok, a little too hard for my liking.. My massage was scheduled for 6:45p, and I did not get in and ready for my therapist until 6:53, and she stopped at 7:40- I paid for an hour so I expect a full hour of a massage. I am not paying to get undressed/dressed. read more

Finally used a gift card I had & I was pleasantly surprised. Stephanie rocked a deep tissue massage. I'll be back.

Stay away from this place and do not sign up for a membership. They do everything they can to confuse you and keep you signed up, while continuing to charge your credit card. Outright lies and made up rules to extend the amount of money they collect from you. Very deceptive, rude and unprofessional. Read up on them on the Internet ... it is a pattern with the company, and this location is the worst example of the chain. read more

My daughter and I recently treated ourselves to massages at Massage Envy in Algonquin. Joy was her massage therapist and Tim was mine. We both thought it was the the best massage we have ever had! I was so relaxed and felt absolutely wonderful after my massage. I had read here that you get a "hard sell" of their membership program after your massage (which I was dreading), but no one tried to sell me anything! We'll both definitely be back! read more

Had my first facial at this location, last month. Overall, not a "bad" experience. Friendly front staff, which is a plus. My esthetician was pleasant but WAAAAAAAAAY over chatty. For the price, I didn't get much "relaxation" at all. The Murad product line is a decent one; I walked out with a smooth face and even weeks later, my skin feels great. I guessing it's more about the products than the person applying them tho. I did get pressured to become a monthly member, which I will consider; maybe just go to a different person next time. read more

Jessie is the best for massage! However, the front desk staff is terrible and they screw everything up, even making you an appt for a different day than they tell you. Be very careful, but worth the trouble for the great massage. read more

I don't really know why everyone says that they are pushy in trying to sell you their membership...I didn't have anyone ask me to join at all! I was kind of dreading having to keep saying "no" if they were as adament as some reviewers claimed they were, but I honestly wasn't asked to join at all until the very end when I mentioned it myself. I really loved my experience there! (I did end up signing up for the membership at the very end just because I loved my experience there and I had been planning on it anyway, but that's beside the point.) Their receptionists were very nice and, sure, their "traquility room" (AKA waiting room while you wait after checking in at the front desk) is cheesy, but it is still comfy and calming. My therapist was Sam and she was AMAZING! She specializes in deep tissue massage and she even tried some Thai stretching therapy with me since she knew it would help my particular problem areas. I've had many other massages at various other places (from high-end spas to hotels to massage therapy schools), and, to be honest, my Massage Envy masseuse was the only one who actually asked a lot of questions and talked me through what she was doing (I did ask a lot of questions and she was EXTREMELY knowledgable). If you want a good quality massage at a decent price, this is the place to go. read more

Purchased a membership back in 2017. I've been to the South Elgin and Algonquin locations. Literally only found one good therapist, Ryan. He listens to your needs. His pressure is great! I recently canceled my membership due to the fact that I am going to try and start a family and you can't be massaged during the first trimester. I didn't want to waste money. I called and was told to come in and fill out the paperwork, which I did. I needed 10 days before my payment was due in order not to be charged. My payments have always come out on the 4th of every month. Well, today is the 1st and a payment came out. I asked about it and was told my billing date is the 31st, so why have my payments always been the 4th? I literally received a voicemail from the manager that said I WILL NO LONGER SEE PAYMENTS COMING OUT. But yet I see a payment. I'm totally fine with the payment coming out and having another massage since I'm not pregnant yet, but the fact that the girl behind the desk said one thing and the phone call from the manager said another. read more

Massage Envy - Voice mail from manager - Massage Near Me - Algonquin, Illinois

Not too impressed with my first massage at this location. Very basic service with a $115 price tag for one 60-minute massage that in reality only runs 50 minutes because they take off 10 minutes for the customer to redress b read more

DO NOT SIGN UP FOR MEMBERSHIP, they claim you can freeze but you cannot cancel. I tried canceling months ago had to dispute on my credit card. The service was awful so i wanted to cancel and they wouldn't let me. Now i got a letter from a collection agency for services i never received read more

I love this place, they know you by name once you have been there a few times. Massage staff is great (Taylor, Justyna and Sally are my favorite massage therapists) and the ladies at the front desk are nice too. I am part of the massage club so I do enjoy that I have to get a massage once a month, it helps with stress. You can bank you massages meaning if you don't use your massage one month the next month you can use it. I like that they are open 7 days a week and I can use my membership at any Massage Envy location. I have never had the hard sell experience at this location but I can see how that would be annoying if they started to upsell everything all of the time. read more

Can I just take Elderidge home with me???? Is what I think when I leave here.....I've been to some "high " priced spas....and they don't even compare to the small details they pay attention to here....like always having a hand on you...so you don't break concentrating on relaxing...that minor detail goes a lonnnng way....this place is by far a treat I look forward to monthly! read more

Very Satisfied with Eldridge at this location. He listens to my requests and delivers the best message! Very consistent professional service. read more

I arrived for my first appointment only to be told that it was cancelled. The lady behind the counter said they left two voicemail messages, but I received no calls or voicemails. Instead of offering to make it right, all she could say was that they called the number on file and left a voicemail. I guess I should have expected as much from a fast food massage business. I will use my gift cards at the Hoffman Estates or Schaumburg locations, and then I will never use this business again. Independent massage therapists know the value of their customers, and they treat them accordingly, unlike the employees at Massage Envy. BAD BUSINESS! read more

Today was my first time visiting a massage envy, very clean, polite front desk, quiet waiting area with tea and water. I've had many massages over the years but nothing compared to the massage I had today with Eldridge. Eldredge asked questions prior to the session, checked in softly on a few occasions throughout. Wonderful mix of firm pressure and spa softness. His flow was amazing - I will be back. read more

I like this place. It's clean, convenient and cozy with a fireplace. I'm not a member, but I do enjoy treating myself to a massage now and then. I like that they are nationwide and I know what I'm getting, whether I'm getting a massage near home or not. I've visited a few Massage Envy locations in the states. I can call or walk in most days and get an appointment on the spot, depending on availability. read more

I posted a terrible review on here by mistake. It was meant for the Massage Envy located in South Elgin. My apologies to the owner and everyone else on Yelp. The owner was concerned enough that he reached out to me and offered to amend the experience I had thinking it was at his location. He is the type of person that the South Elgin location needs. Again I am sorry about posting the wrong review. I have nothing bad to say about this location as I have never been here but the fact that the owner reached out to me already makes me feel better about this establishment. read more

These "chain" massage parlors are not the cream of the crop. First off, they scheduled me on the wrong date, once I got that rectified to the correct date , my therapist was Kelly. I had visited Massage Envy several years ago and had a decent experience at that time. However, the therapist I had today was not the best. In summary, she never asked how the pressure was, spent WAY too much time on my neck, actually had red marks on the right side from her thumb nail digging in several times, "forgot" to massage my left arm, did not do a thorough job of the massage, neglected fingers and toes all together and spent very little time on hands and feet, wow, just over all disappointing, I've had massages from resort spas to having massages from students or recent grads of First Institute in Crystal Lake, all those experiences outweigh this one. I still tipped 20%, because I was initially told the cost was $79, so thinking I tipped 15% with a $12 tip. But it was $49, so $12 was over 20%. I have easily tipped $20 on really good massages, too bad this place won't be getting my business again. I told the receptionist the massage was "just ok"when she asked, and said I was comparing to the others I had in the past. She asked if I wanted to book my next appt, really?? Uh, no. Dang, I really feel for those who signed up for these sorry ass memberships, good luck bailing out of those. : ( read more

I was there in December. Lesley was my massage therapist. She was excellent, best massage ever (and I've had a lot).

They kept losing my file and I had to fill out paperwork at each visit. The therapist was hurting me and didn't stop after I said stop three times. I had to slap her hand before she got the picture. After I canceled my membership, they continued to try and bill my card. Thankfully, their reputation precedes them and I already canceled it. Please go somewhere else. Go somewhere safe and respectful that won't try to steal from you. read more

DO NOT WASTE YOUR MONEY at Massage Envy in Algonquin! I have "scheduled" an appointment three times over the past 4 weeks and just had my third appointment cancelled as the therapist has called in sick. I bought a package last year and have three messages left. The manager and owner refuse to give me my money back which is ridiculous as they seem to have difficulty providing me the services I've already paid for. read more

Best massage I ever had. Cant wait to go back. I signed up for membership without hesitation. Well worth it.

Melanie is the reason I stay. Changed from once every month or so on average to every weekend. Melanie is so great and will stay as long as she does. Was at the South Elgin clinic and it felt like I was a test dummy for all the newbies. Once I even found someone that I liked, and they refused to book me again, South Elgin is terrible. Stick with this location, they will take care of you! read more

This location of Massage Envy, is one of the best around, and I would give them six stars if I could. The people who work here really seem to care and all have positive attitudes. I have been coming here at least 3-4 years and have seen at least 3 different massage therapists, and IMHO a therapist named Laura is the best one here. The owners just did a complete remodel of the individual rooms, lobby, and waiting area in the past year, and the range of services, including various types of therapeutic and sports massage, is excellent. The front desk staff is always polite and courteous, and they will call a day prior to confirm an appointment. Laura is highly knowledgeable about massage types and anatomy and she has helped me heal more quickly from tough workouts and nagging sports injuries more than most chiropractors that I have seen. When getting a massage, you can relax and zone out, sleep, or chit chat. I highly recommend this place, especially in these crazy and stressful times! read more

I came to Massage Envy for the first time and was quite disappointed. This is what people think a relaxing, great massage is? Really? :\ Let me explain my problems..... first of all, the relaxing waiting-room type deal was just that... not much more than a comfy waiting room. It was quite noisy from traffic and conversation at the desk. I felt like I could have been at a doctor's office for all I knew. The getting started process wasn't too bad, except that when I had filled out my form the girl at the front desk came back into the waiting room and went over my medical history with me right IN FRONT of other guests just an arm's length away. They were all sitting quietly not saying anything, except hearing my medical history. It was embarrassing. What on earth made them think that was appropriate? I have no idea... The massage itself was good. Average, I'd say. I left feeling like my muscles were much looser and relaxed, however I did not feel she got all the knots out. The atmosphere during the massage in the room itself was pretty nice, and my masseuse was friendly enough. As I was checking out.. oh my God. I have never been pushed so hard to join a membership program. First it was listening through the girl telling me all about it and why I should do it (me politely nodding), followed by the "special offers" she'd give me just this once if I signed up RIGHT NOW, and when I told her I'd need to think about it she had the audacity to ask me WHY I couldn't do it! What is wrong with these people lol I will not be coming back here, I'll be sticking with Infinity Day Spa. They really go all out there and give a truly relaxing experience for me. read more

Buyer beware! Shop around, speak with therapists at OTHER area clinics and give other stores a try BEFORE SIGNING ANYTHING from this clinic! We've been members here for some time. Their therapists were good but it appears they have more turnover than other area clinics (non-Massage Envy). Whenever we find a therapist we like, they have not stayed very long. Rarely do we get a massage from a Massage Envy therapist who has been there a year or more. Sessions are rushed, tend to start late, and their employees seem exhausted by their heavy workload. We're exercising our option to terminate since our initial term has expired. Their billing practices are aggressive - even more so than other Massage Envy clinics. When we tried to terminate our membership they would not acknowledge by email or letter accepting our termination request, and just kept billing. Calls and visits to the store did not help. We ended up having to change our CC#, send registered return receipt letters and open a BBB case just to counter their threatening tactics. Our experience at this clinic has not only soured us at this business: We will not in good conscience visit or recommend another Massage Envy again. There are several wonderful therapists in Algonquin, Crystal Lake and Lake in the Hills. Try other clinics and therapists. Ask LOTS of questions to find a therapist that is right for you. But be very aware that you're signing a long-term contract that is VERY difficult to get out of - no matter how subpar the service is. read more

My experience at Massage Envy was not great, not even very good. I can tell this chain is trying to squeeze out every dollar from you by charging spa quality pricing while maintaining low standards. If I hadn't paid with a gift card I would have felt scammed, despite receiving the new client special offer. The front desk girl who helped me was very nice and personable, so that was positive. The reception and waiting room is drab and hardly soothing. They had water available in paper Dixie cups as the only amenity. I did not have to wait long to meet my massage therapist and get into my room for the massage. My massage itself was pretty good. I had requested to add the aromatherapy perk to enhance my massage, but I didn't smell much of anything. My therapist was a little jolting when he moved my blankets or the bolster, which took me away from the moment. What really soured this experience was the money aspect. There were several points where Massage Envy attempted to gain as much from me in one visit as possible: - Firstly, they charge too much for an introductory massage. This may be because they don't have people coming back, but it's not an enticing offer compared to what else is available. - Secondly, they had a tip suggestion list bolted to the wall of my massage room. There was no other art or decoration to the room. I have never seen this at a massage parlor. It would make so much more sense to be at the reception desk, but I saw it when I entered and left so I was thinking about money instead of relaxation. The kicker is that they charged me gratuity when I checked out, so my tip amount wasn't even optional! I don't know if this is always the case but it was a red flag for me. - Thirdly, I did experience the "hard sell" you see others complaining about. The girl at the front desk (not my massage therapist) went over how the massage went and told me he "recommended" massage every month. Out comes the monthly pricing sheet! She told me how they'd "wave the $40 application fee today". Are you serious? You actually charge people $40 just to become a member, on top of the monthly fee? Why, because there's so much paperwork involved in charging my card every month? I feel so sorry for anyone who has paid that. When I declined, she asked me why more than once. Their membership starts at $60 a month, which is a fair price for an actual spa but not this chain. In summation, my experience was not horrible, but there was hardly a positive thing to say about Massage Envy. I most definitely will not be going back or recommending this place to anyone. read more

This establishment is very unprofessional. For two weeks in a row they canceled our appointments just a couple hours before the appointment. There was no solution offered and they didn't even try to make our experience a good one. We will never return. read more

Read the contract extremely carefully before you sign!!!!!!!! There is a 30 day cancellation policy no matter how long you have been a member. When you cancel you will be charged for at least one additional charge possibly two depending on how fast a manger calls you back to cancel account. Would not recommend signing the contract. These details are not mentioned when discussing membership. You will only be told that membership can be cancelled at any time. read more

This was my first ever massage, and I wish I'd went somewhere else. I don't see myself going back there. My therapist was Tony, I laid down for the massage, and tried to relax, but all I could hear was the sound of him heavily breathing like he was out of breath. I didn't feel relaxed when I left, and it cost me $75. Very dissatisfied. read more

seriously ridiculous service. they call me up 3 hours after i cancel an appointment (day before an appointment) due to ongoing illness, to basically tell me I they're removing me from my therapist 's schedule completely in the upcoming month with her. that's excellent..."thanks for understanding". Not only has my son been out of school while I've been sick, but I finally get into the Dr after a hell of a month, and "we're just canceling anything u booked for the future". never going back. read more