I can't say enough about the amazing customer service we experienced at this location, especially…read morefrom Eric the manager. He was knowledgeable, helpful, professional, and courteous. He was patient and willing to answer my dozens of questions. We bought an entire kitchen cabinet setup, and we had no idea what we were doing. He helped my wife design the kitchen, and remained helpful and attentive even after the sale was complete. I would definitely recommend this location, especially for their customer service.

I showed up for opening at 9:45. Scheduled opening is ten. I waited until 10:30, no one showed so I…read moreleft. If you are looking to do your kitchen or bath, you might want to find someone who actually shows up for work. They have a sign on the door that for best service its best to make an appointment. If they want to run their business on a appointment only basis, they should take down the hours and do so. Otherwise, show up when you say you're going to.

Ramona was phenomenal to work with on my kitchen renovation. I live in a very small condo and she…read morewas incredibly knowledgeable and creative with the space. She came up with countless designs and visual floor plans for me, and remained very patient until we agreed on the perfect one. Ramona was very accessible, incredibly responsive and went above and beyond perfecting the cabinets from selection until install. I am blown away with the attention to detail as well as the final outcome, (as are friends and family). I cannot recommend Ramona and Pinnacle enough. I will definitely be back!

We recently contracted Norfolk Kitchen & Bath to do a complete renovation of our master bathroom,…read moreand we could not be happier. From the initial design process with Danielle we felt at home with her guidance, and she made the entire experience fun and enjoyable. Danielle was extremely knowledgeable, and put us on the right path with regard to our budget, design expectations and really helping us to understand how the entire process works. Right from the beginning, we knew we had reached out to the right company. Then came the build process, in which we were fortunate enough to work with Steve Costa who not only juggled a third-floor walk-up, a building from the late 1800s, but also an extremely pregnant woman who was keen on getting this project off the ground and completed as quickly as possible. Steve led a fantastic group of NKB employees and subcontractors, but I would be remiss to not give a special shoutout to John and Mike who were our dream team carpenters, kitchen décor experts, and mental support during the project. Our dog clearly misses Steve, John and Mike as they became best friends it seems during the project. Additionally, Kelsea from the PMA team was a huge help in keeping the schedule/accounting on track for us. We were THRILLED with the final product (photos attached), and we are so very thankful for all of the hard work of the entire NKB team to bring our dream bathroom to life (before the baby, may I add)! If you are looking to have work done, look no further than NKB. We know that we will be using them in the future when needed, with no doubts about it.

Our design person was good; however, the installers were a problem. There were a number of glaring…read moreerrors throughout (scheduling, coordination, project management, install errors, did not follow the design plan, etc.). Completion took more than twice the time they estimated. Once completed, the electrical system would not function. We requested the issues be fixed so the kitchen could be functional, but Norfolk Kitchens refused. They acknowledged the electrical problems existed, but stated because they were not legally obligated to remedy their poor workmanship because it was "up to code". Apparently new electrical systems don't have to function properly to meet "code". In our instance, Norfolk Kitchens failed to do work to a standard that resulted in a workable kitchen. Very poor workmanship.

John Dolan and his team were a delight to work with on our just completed master bath remodel…read more John is a straight as they come. He is consummately professional and knowledgeable. He is frank in his evaluations and makes his projects structured and flow beautifully. The have this remodelling thing down. They have their own crews in almost all of the trades you would need. Their crews are well supervised and the transparency and documentation are meticulous. He works with his sisters as project managers. We worked with Lorraine and she was a font of knowledge, guided us in our choices and is fully informed. Our project flowed just as they promised and were "on it" all the time. I can recommend them heartily for any complex project.

He never called back with a quote. Same thing happened 2…read moreyears before that for a different quote.

Nada is outstanding! She helped us design our 3 bathrooms. Super responsive and helpful with her…read morerecommendations! Excellent pricing with fast delivery and a ton of options!

Hi all, If you want…read morea GREAT experience over at the Republic Plumbing Supply Co. showroom, it's very simple: Always call and make an appointment with the salespeople AHEAD OF TIME and when you arrive at your appointment you will be treated exactly as you would expect...they'll focus on YOU and help you get your project up and running with ZERO nonsense. I STRONGLY recommend you work with Corrina Kern...she has helped me and my customer base on numerous projects and every single time, every single customer has had nothing but wonderful things to say.

Boutros Guirguis is amazing!…read more I am not an experienced Kitchen, Bath or remodeler; and Boutros at Metrolpolitan Cabinets and Countertops made the process so easy. With his help, I was able to order my cabinets and materials for a new kitchen, while being on budget and on time! I would highly recommend working with him - he is knowledgeable, creative, practical, and terrific to work with. Metropolitan is fortunate to have a professional like Boutros!

I visited their showroom on my way back from MSI (granite distributor showroom). My sales rep was…read moreSarah. I sent her the dimensions and the slab name and she got back to me very quickly with the price. The price was surprisingly competitive. I was expecting it to be high since they have a decked out showroom. She was able to put us on schedule for a very fast turnaround. She contacted her PM and scheduler, and got us on a very tight schedule. Other companies promised but didn't have a convincing confirmation on their guaranteed delivery. The quality of the work was incredible. There were 6 guys carrying five slabs of granite. They also left me with a sealer and a cleaning solutions. There was only one seam but the pattern and the seam are incredibly well matched and done.

Got our vision right away and gave us the tools and knowledge to get it done. Followed up…read morethroughout the process to make sure things went smoothly.

I was so happy with the recommendations by Tony to create my beautiful kitchen and then the follow…read moreup to fix a few minor things during the installment. He was on top of everything and when I had a minor issue almost a year later he came right out and fixed it. I love the customer service - Tony and Emily are fantastic.

I think this place might have closed. We stood outside from 9:00 to 9:08 and gave up!read more

Update: Finally got delivery scheduled for Tuesday 10-11AM. At 11:45 I called to inquire where…read morethe delivery was. I was told they'd call me back. at about 1 I checked my email and there was a message that the truck got a flat and could they reschedule. I wrote back sure any time after 4:30 that day would be great. Another email said sure we can deliver after 4:30. At 4:50 (since they close at 5) I called and had to threaten to cancel the credit card payment. Vanity Showed up at 5:15. Later that night I emailed them back that the vanity was installed and when can they come to template the top. It's two days later and two emails later (another one this morning) and a phone call and they'll get back to me. Bill Shea's just gave me a quote for the same price for the same counter top, they'll come next week to template and should have the countertop ready for install in 10 days from that. I think I'm going to dispute the credit card charges if I don't hear back by the end of today and go with Bill Shea's. AVOID VANITY WORLD unless you want a never ending project. 2nd Update: Went to VW to ask for refund for the countertop part of my bill. They refused and told me to "Get the F*&k out". Contesting with credit card company. Looks like this will end up in small claims.