I rarely feel compelled to take the time to write a negative review, but my experience here was so…read morevery deserving. Unprofessionalism I was given a "stress test" which consisted of me walking back and forth down an empty office for six minutes. Suffice to say I expected a bit more in a medical center. I was finally abruptly given an inhaler to utilizer, but the assistant neglected to inform me that it was a powder base (gagging reflex) nor that the units were $700. I was told that I would be contacted in two weeks to insure the modification was beneficial. No call, email or message. Never again. .

I am a patient of Pulmonary Associates and can't get an appointment. Always have to request a call…read moreback. When they call back, I answer the phone and they hang up. No one answers at their end and they disconnect the call. No email to send a complaint to. Doesn't matter what department you try to reach, always have to request a call back and don't get one. My last appointment was supposed to be telemed. Confirmed that 6 months prior to appt. the day of the appoint (2 hour advance notice) they send me an email it's not telemed, I have to report to their office. I haven't been able to reach them since. Worse customer service for a dr's office you could possibly get.

I have been less than pleased with the service received from Bon Secours Sleep Disorders Center…read more First, the good. It is very easy to get an appointment at the Midlothian office. The actual sleep studies went well. That's pretty much the extent of the good. And now the bad. Getting an appointment at St. Mary's is difficult. They schedule usually two months out, so we've ended up having to go to Midlothian, which is 30 minutes away. I've had appointments cancelled twice at Midlothian where they had issues. The first time, we were literally halfway there when we got a call asking us to reschedule. After getting procedures done, it takes them forever to schedule results visits, and they only want to do them in person when it seems tele-health would suffice. And we're still waiting on equipment that the supplier says they can't provide until they receive information from the doctor. We've called twice, the first time we spoke with someone, and the second time left a message. We've messaged through MyChart twice and received no response. We're nearly four months since the first appointment, and just standing by waiting on very necessary medical equipment. Not okay. The staff give the impression that they don't want to be bothered. Even Dr. Katchinoff isn't all that patient and speaks in jargon and seems like he expects you to understand what the heck he's talking about. Everything by everyone is very rote. Routine. Mechanical. No bedside manner. The only reason they get 2 stars is because the actual healthcare is good. Otherwise, they'd totally get 1.

Doctor printed in his review my husband had it before he was even tested. He had surgery that put…read morehim under for over 90 min. The nurse did not put his surgery history down. He was tested before the surgery for sleep apnea problems. The place is a joke so find somewhere else to go. Just money.

Had an overnite sleep study & in the morning they were there with my machine. Could not have been…read moreeasier! Autocall done when time for possible replacement supplies. They make it easy! Thank you!

Don't waste your time with this company. They are not knowledgeable of insurance guidelines, and…read moreare completely unprofessional. The lack of customer service cost our family a large out of pocket after a physicians order sat on someone's desk for nearly 2 weeks. As a provider, I understand mistakes happen; however, instead of owning the error, this company lied & tried to cover up their mistake. When I requested the order be transferred, the company refused. In fact, she didn't even know who had originated the order. After speaking with their competitors (having never heard of this company) the consensus was "anything we can do to help you." I'm not sure what's worse, accepting an order for a piece of DME you don't even carry, letting the order sit for weeks (wasn't a priority), lying about the mistakes, or just being opposed to working for the patient to expedite delivery of this much-needed pice of equipment. While writing this review, I received a call from the owner of the company. I was hopeful for resolution or at least an effort to demonstrate done semblance of good customer service, I got more if the same rhetoric. It's the payers' fault, it's the work load, it the PATIENT'S fault. The company agreed to transfer the order, but were not truthful about having already spoken with the ordering physicians' office to transfer the order. Always remember, it's the patient's choice of companies for medical equipment, home health, etc. There are several good companies in town for CPAP/BiPAP & supplies...this is just NOT one of them. I pray this review will save the next patient/family/provider from having similar frustration & burden.