Where do I begin? This is by far the worst business ever created. I decided to go to Dr. Terry after having attended VSU as he preformed several other services for me while in school. I had never had a problem back then 2004-2008. However, I recently decided to give Mr. Terry a try again because I was moving back into the area, January 2016. What a joke, it took more than two and half hours to complete a routine oral exam. They couldn't locate my x-rays that were email to them from the transferring office and they had not confirmed my insurance, which was a request I wanted to ensure that I did not incur any unforeseen cost.
In addition, I mentioned to the staff that I was pregnant and would be entering into my third trimester and wanted to be sure I could have the procedure (fillings). Whoever I spoke with had ensured that it wouldn't be a problem so I confirmed the appointment. Well, while sitting for two and half hours, I was ultimately told that I could not have the procedure done because I would be inverted in the air for more than 20 mins and so it was recommended I wait until after I had the baby. I agreed.
Between then and sometime toward the end of my pregnancy my teeth were in pain daily. I called my OB to confirm if I could have the procedure done, my OB cleared the procedure, Mr. Terry's office were still hesitate to preform the appointment. What was unsettling was Dr. Terry's office said they would go forward with the appointment as long as my OB cleared the request. Not sure why they suggested I call my OB because even with all the additional effort this did not happen.
Now fast forward to delivery of my little one. I received a call from Dr. Terry's office confirming my appointment for the upcoming week. I mentioned I thought I had canceled the appointment as my intentions were to never to do business with them again. The caller said nope you're still confirmed so we will see you Tuesday. Since, the appointment was not cancelled I decided to drive 2 hours to make it, with my newborn son to ensure that I was in the best health to take care of him. Please note, my teeth were in pain everyday for the last month of my pregnancy. Well, the day of my appointment I called the office to get a timeline on how long the procedure should take. Lo and behold, there is no appointment, I was never a patient, there are no records on file.
Doesn't surprise me. This is a clear indication as to why I do not support black businesses, as a black woman. Shit is never together, also Dr. Terry's office made no attempt to remedy the situation; they only offered excuses.
Seek Dr. Terry's office for if you want long waiting times and subpar service that lacks integrity. read more