TRIFLING ! had an appt last week get there on time the lady says I have to reschedule because they don't have an hygienist. they open at 8 my appt was at 10 GAS IS 4$ you could've called me . CALL TODAY TO CONFIRM AN HYGIENIST, they say my appt at 12 was pushed to 3 , why? because 12 is lunch time . WHY IN THE HELL WOULD YOU SCHEDULE DURING LUNCH ?!? Trifling , distasteful, unorganized, completely unprofessional read more

I was recently consulted and recommended to have a root canal treatment. Since it was my first time, I needed reassurance about the procedure and billing process. Unfortunately, the receptionist spoke to me in a rude and dismissive manner. She said things like, "I don't have time for this," and, "she doesn't understand," while using an aggressive and unpleasant tone. Instead of feeling supported, I was left feeling inadequate and confused about the billing. I eventually had to seek reassurance from another staff member to feel more comfortable. Overall, the clinical care was acceptable; however, I felt that Dr. Patel could have been more reassuring, especially for patients like me who are going through this type of treatment for the first time. It is important for both staff and providers to take the time to explain procedures and billing thoroughly, and to offer reassurance to patients who may feel uncertain or anxious. Greater care and communication in this area would help patients feel more confident and supported. read more

Worst dentist office I've ever been to I was late for my appointment by 20 minutes after trying to call and let someone know without any an and when I got there they turned me away because they have a 15 minute policy on be late so I returned the next as told and on time and I have to sit and wait 42 minute and still have not been seen I would not recommend the this office read more

if I could leave zero stars I would , when I went in for my first appointment the ENTIRE back was dirty . It looks very unclean and I began to be very afraid of getting my wisdom teeth removed but I decided to go through with it and I came to my removal appointment 09/09/23 and waited in the waiting room for over an hour - then was brought back into another waiting room for another 25 minutes. They were very rushing , unprofessional , and had a rude condescending tone and energy . Definitely NOT the place to go. Also they don't allow cameras in the back for a reason read more

I had the most amazing experience here today! I brought my 4year old daughter in to be seen, and I had my 9month old son as well. I was asking about getting an appointment for myself, and Mrs.Kaylee ( I may be misspelling her name) offered me one on the spot! Ms. Jen took care of my teeth cleaning and she was so sweet! She was patient and kind to my children, and made me feel comfortable through the process. I couldn't recommend this place more! It feels more like a family than a dentists office, and I cannot wait to continue coming here! read more

I can't speak on the service or staff, however the floors and the restroom were absolutely disgusting. The bathroom had old water stains all over the walls, the toilet and sink bottoms had brown buildup, also noticed it around the changing table area. Trash and dirty floors, it was gross. I felt very uncomfortable with the lack of cleanliness inside and walked out. If they can't keep their bathroom clean, I surely won't allow my child in there for routine teeth cleaning. read more

My Daughter was here yesterday on 12/04/23 , im on here to talk about the situation at the dentist. My daughter was about to get her fillings finished and there was this dentist an India lady and she was about to stick an needle in my daughters mouth to numb her and my daughter jumped seeing the size of the needle and turned her head away and the dentist lady was like she doesn't want it done so the lady just put her tools down and took off her gloves and walked out of the room this had me very upset because of course my daughter is going too jump the needle was pretty big! read more

Omg, since COVID-19.......and the switchover from Kool Smiles to Spencer Dental & Braces. You can get through when you try and call. They encourage you to book online but their system is not working correctly. Was only able to schedule for 1 of my kids when normally I can bring in both. Once I got to the appointment 15 minutes early was told they were an hour behind schedule. Can't wait inside had to wait in parking lot for all of an hour. Bathrooms are closed. Told of they call and you are not here then they move onto next patient. read more

I have been bringing my grandson to Spencer for many years. I love the reception you get at the front desk. I met Mariah, Catina, Kim, They all have their special way in helping me. They are different and I like talking to each one. When I go to the back Jesse is very welcoming. Tara read more

The wait time is ridiculous. Why schedule so many people in one day if you don't have that many dentist available. Had a appointment at 0630, didn't even get seen until 0930. They need to manage there scheduling better. The front desk receptionist is rude as hell when you asking questions. Like if this place got shut down I wouldn't be mad. This the only place that would accept my Tricare Dental, and I can't wait to PCS and find somewhere with better management and customer service. read more

I've had a lot of bad experiences with dentists, but by far this one has me the MOST angry. My fiance has severe anxiety toward the dentist. I made this VERY known to the people involved in scheduling his appointment. He wasn't put to sleep during his appointment, okay fine. That's the complete opposite of what I wanted, but sure. Then, when he starts having a panic attack, what does the surgeon do to calm him down? Yells at him, swears at him, and belittles him!!! I genuinely am dumbfounded at how someone can be so heartless. Nobody in that office knows how to handle a patient with anxiety, nor are they willing to accommodate it. I swear I will never allow him to step foot in this office again, nor will I take this sitting down. Trust me, this is not the last you'll be hearing from me. There needs to be a better way to express these feelings, but getting in contact with the office is damn near impossible because you only ever reach the stupid contact center read more

Got a tooth extraction and was told there's an infection all around the tooth and that antibiotics are needed and would be getting a prescription. It's been over 24hours later and I've called and 2 other people have called over 20 times at 5 different numbers just to reach somebody at this office and THREE TIMES was told the prescription was sent in or either being sent in and the pharmacy continuously tells us they have got NOTHING. Never had a issue like this at any other dental office so unacceptable. Now the office is closed and have to go through another 24 hours with NO antibiotics and no idea when the prescription will actually be sent in. read more

I wouldn't take my dog here. They take your money then cancel every appointment you make. They have very bad customer service and don't answer the phones. read more

I came to this dental place with my son because I lived very closed. Me and my son came about 3 times. The only reason I liked it was because they take kids and adults so that's why I picked it. But services for emergency patients and being pregnant isn't something they worry about. I went in with so much pain due to my cavities which they could of filled last visit before I got pregnant but didn't for idk what reason they didn't smh. But anyways now at 34 weeks pregnant and my cavity need filling and they said they couldn't take me and that she was the only one in the front desk so she's busy. Didn't even look to see what she could of done for me. Trust the rating on these places. I pray they do better for their patients. Didn't tell me that the Spencer dental in Richmond takes only children's. I'm glad I called after I asked her if there's another Spencer she knows that can take me and she said yeah in Richmond. I'm glad I called and they told me they don't take adults. Zero effort ! So why work in fields like this if you don't care! I don't care how long you been in that position. Your in a medical field! You need to find ways to help people! I hope she knows that any bacteria I have can be passed to the baby! That gets me so mad. I found a place in north Chesterfield that can take me right away due to it being an emergency and being pregnant. United smiles. read more

This place is a joke and very unprofessional. I drove 40 minutes for them to tell me that the appointments was canceled which I never did. Then another rep told me the appointments was at 4pm. I have the confirmation email that my appointment was 2:15pm. I requested to speak to the office manager and she tells me the problem is that we don't have enough Hygienist so the doctor is leaving earlier. So why did you all not call me because a text was sent out on the 22nd. I never received a text. Every visit it is something with this place. Run now and don't stop here. read more

Worse dental experience ever. So unprofessional and understaff but overbooking for appointments. Just ridiculous.