First, I was greeted with a cheery smile from a ready-to-help Leah. She was the first of the…read more welcoming, friendly people at this super-clean office. I appreciate that the appointment for a cleaning was scheduled very quickly at this Hopewell location. On my second appointment, a professional, experienced, highly-qualified Lissa, gently and meticulously cleaned my teeth. An added bonus was the take-home bag filled with dental goodies. My exam was performed by a gentle dentist, Dr. Son. I look forward to my next appointment and highly recommend this amazing group of people.

Dr. Sheppard and his team provide a relaxed and professional experience. I had a great cleaning…read morewith Sara, she gave me tips on how I could change my toothpaste and it made a big impact. I'd been having trouble with headaches and grinding my teeth. Dr. Sheppard gave me options and advice on how he could help with making me a custom night guard. No more headaches and no more pain meds. They are very upfront on cost and I didn't feel pressured at all. Look forward to coming back for my next cleaning!!

Dr Shell and his team were fantastic! My daughter's teeth look amazing. They always made sure she…read morewas comfortable and understood what she needed to do to get the best results from her braces. During COVID, they took all the extra precautions to keep everyone safe, but continued to see my daughter and she did not get set back on her plan. I will say to make your next appointment while you are there at your last appointment, and try your very best not to have to miss or reschedule. Only one time we had to miss an appointment, and they stay so busy that we were unable to get a reschedule until her next 6-8 week appointment. All of the technicians were very knowledgeable, kind, and helpful. Most of the front desk staff are as well. Finance was easy, but I do wish their website allowed you to see your account information and make payments online. That's the only downside we had! I will definitely be using them again for my son!

Horrible experience. Staff makes TikTok's all day, hangs up on people who try to speak. Staff does…read moremore speaking than listening.

I've had my share of bad dental office experiences when I moved to RVA 11 years ago. I was…read morepleasantly pleased with taking my 2.5 year old daughter to her first dentist appointment. Glad I was able to take her as I ended up delivering my son three days later!!! The dental hygienist that my daughter had cleaning her teeth was super sweet and totally made my daughter feel comfortable. I really didn't know what to expect from my daughter at her first dental visit but I was really pleased by her whole experience. She was a total champ. A wide array of toothpastes are provided as a choice... my daughter settled on strawberry even though she claimed she wanted mint at first... though I will say that's my fault as she associates "mint" with actual ice breaker sour "mints". I knew that was exactly what she was thinking when she said mint so I suggested strawberry for her instead which she agreed. My daughter had her appt with Dr. Cronly. Dr. Cronly was great answered questions I had... all in all it was a great appointment. Apparently, all my daughter's teeth are close together so the dentist suggested that we start flossing... that's definitely news to me so glad we got some info on that. I've always used a roll of floss and didn't realize here were little picks with floss to assist kids flossing. I also didn't know that we could start using toothpaste with fluoride in it so adult toothpaste so we have started using that at home... just a teeny tiny bit. At the end of the appointment, my daughter was given a coin so that she was able to get a special toy from the dispenser. Of course what kid wouldn't like that! She also got a certificate of no cavities at the end of her visit as well and the a kiddie toothbrush, kiddie floss and toothpaste. All in all it was a great visit and my daughter mentions all the time how she wants to go see the dentist again haha...

I took my 3 year old son to the dentist for the first time. We had an appointment for 11:30 and we…read morewere called back at 11:31. The hygienist was so sweet and made my son feel very safe. I had to hold him in my arms because he's not ready to sit in the chair by himself. He had no cavities and Dr Crowell was amazing and very helpful. I highly recommend this practice. See you guys in 6 months.

I was blown away at the care, friendliness and enthusiasm they showed both of my children…read more They treated my autistic daughter with the utmost patience and understanding. I can't recommend this practice enough.

We've been going here for two years and I just love taking my children here. The staff are…read moreextremely patient and answer all of my questions no matter how silly I may think they are. I love that the hygienists and Dr. Joy display a great working relationship and I trust the staff with the care of my children. I love that they have the play area in the front in the waiting room, the tokens for the toy machines, at the end of the visit, the cavity free wall, and the random drawings and giveaways they have. I did not have that experience when visiting the dentist and am grateful they have such great ideas here.

Friendly staff, clean establishment, welcoming environment…read more I was greeted by the friendliest reception and front desk staff. They all smiled and was pleasant towards me. They were speaking on the phone to other patients and kept a friendly and calm demeanor and tone. I met with the dental hygienist Amanda H. and she was so patient and kind. I expressed that I was a coward and she was so compassionate and she had a gentle hand. She explained every step of the process and put my mind at ease. After a short while, Dr. Wong came in and did his examination. He was so nice and had the best bedside manner. He was efficient and thorough and answered all my questions. This is a place that I would highly recommend.

I was beyond unhappy with my experience here…read more The good part is that it is a lovely office and a lot of the people here are very friendly. The front desk staff is amazing. The not so good part is a bit lengthier unfortunately and sort of based on my personal experience. A little back story is that I'm a disabled vet, so generally, all of my care is handled at the VA hospital. Occasionally, when they are very backed up and overwhelmed, they will outsource you to a place in town and foot the bill for it though. Enough back story... Last year, I needed to have a new oral appliance (think like a retainer) made for my sleep apnea when my old one was damaged and the VA sent me here. This place gets the referral from the VA and I have my appointment to come in to have the imprint/mold made to make the appliance. Awesome! Except... they won't make the mold until they do a cleaning. Fair enough. It has been about a year since my last one. Let's do it. But wait... It is going to be a BIG job, so they want to break it up into two deep cleaning sessions and only do half of my mouth each time. *Sigh* Okay. Whatever gets me closer to being able to sleep again. Two separate cleaning appointments later and I go back for another appointment to have my imprint made and, wouldn't you know, I have a cavity that needs filling and they can't make the imprint until after that gets filled. *Annoyed sigh* After that filling, they can't make my imprint because they aren't happy with one of my previously done fillings, and can't (or won't) make it until after they rip out the filling that is already there and redo it. *Frustrated grunt* But they handle all the insurance stuff with the VA, so I just let them do it. I am still in UNBEARABLE pain a week later. I call because at this point, I am pretty sure they messed something up with the filling because even my wisdom teeth removal stopped hurting after two days. They will happily schedule me to come in and check if they messed up... After they clear it with my insurance and receive confirmation for payment. Which was the first time I actually got upset because I am in constant pain, still can't sleep, and they are charging to see if they messed up... Everything gets cleared up and I finally get to go back in after they are sure they will get paid. Obviously they say they did everything right, but they want to schedule another appointment for me to see about a root canal or extraction. But, they will not make my imprint until after I take care of that tooth that is "not messed up". At this point, my perception is that they were intentionally drawing out services to get the VA to pay for them. Whether or not that is actually the case, I still had to reach out to the VA, who did agree that it felt like I was being strung along and was no closer to getting the imprint for my sleep device. They immediately sent me to someone else who DID make the imprint and the device and I was finally able to sleep about 1.5 months later. Again, this is just my perception of my experience here, but I am very happy that I was not the one having to pay for every single appointment, especially a follow-up when I was pretty sure they messed it up.

They told me insurance will pay everything then scheduled my appointment. After the appointment is…read moredone they sent me a bill saying that insurance won't cover it and I need to pay for it out of pocket. I called front desk but front desk said it's my own responsibility to verify insurance (seriously?) then they just hang up on me. Then I went to the office the front desk told me the same thing and ask me do I want to pay. Eventually the head of billing corrected it for me. I suggest that if you go ask them to put everything on paper. If they told you insurance will pay on the phone that does not count. They need to put it on paper

Clean, cool, and comfortable! There are so many things that I like about Morrison Dental Group. I…read morewill keep this simple and say that I'm very happy here. I've never had a negative or scary dental experience. The atmosphere is nautical themed which I find relaxing.

I was stresses over a big procedure, but Dr. Tart managed to actually get me numb! and took care…read moreof it! The staff is always very nice.

My family and I have been clients for a few years, but we truly had an outstanding visit this past…read moreweek when I had to come in for my regular 6-month cleaning. I had called the day before to cancel because I wasn't able to get a sitter for my two very young children. The office manager was so kind, insisting I keep the appointment and that the staff would look out for them. At first I resisted, simply because they are really little and can be a handful. But I soon relented and arrived the next day with my 1 & 4 year olds in tow. The entire staff ooo'ed and aww'ed at them, saying "oh they are just angels!" the whole time. And honestly, they were very well behaved (they save all the mischief for us at home!). But my point is, the staff was as extremely kind; offering to help a busy mom and just performing a kind deed to a person--expecting nothing in return. I love the staff, the clinic is always spotless, their dental work is great -- we are definitely lifers. And I will be dropping the kids off for daycare with them on a regular basis now :) juuuust kidding! Highly recommend!

We've been coming here for years and honestly we have no complaints. My whole family comes here,…read morekids included. Dr. Doss is great, she's attentive, never makes you feel rushed, and actually takes time to explain what's going on. If something comes up and you need to get in quick, they work with you on that too. The staff is great as well, they are all very helpful and overall just kind, sometimes that is hard to come by. Honestly if you're looking for a dentist for your whole family, this is the place, it is nice they have several locations but this location is our favorite.

I like the dentists in the practice. The front desk is lacking in customer service and…read morecommunication skills with clearly no management oversight. The front desk acts as if they are doing you a favor to speak with you. The office takes no responsibility for not calling for insurance estimates that are submitted. The response is "you should have called us". You CANNOT get a dental cleaning appointment for 8 months (even though your dental insurance provider pays for every 6 months). With 10 dental hygienists, no one should have to wait 8 months for a teeth cleaning, Avoid VA Family Dentistry and find a friendly, nice dentistry practice that can do a cleaning every 6 months -- NOT Virginia Family Dentistry.