Horrible experience. Staff makes TikTok's all day, hangs up on people who try to speak. Staff does…read moremore speaking than listening.

The actual staff is Absolutely Amazing!! However, the office manager Toni & Dr. Shell do not have…read moregood work ethic. Toni does Not care about the patients or families. Toni kept talking over me on the phone, she did not care what concerns I had. We have been with them for quite a few years now and the owners are not the same at all from what they were when we initially started with them. This is upsetting as I have paid in full and now have to find somewhere else to go due to their lack of concern for their patients (my child). It is truely sad that she & Dr. Shell are more concerned about a mask rather than a child who has chunks of white puss coming from sores due to a wiring problem that needs to be fixed. It should not be stressful going to the Orthodontist. They dont deserve 1 star.

I had the best experience today at my cleaning. I had a new hygienist this visit. Her name was…read moreMakeba (not sure the spelling is correct, sorry if not). She made the visit fly by. I even had to get all my X-rays done. Which can be very uncomfortable. She moved fast to get all 18 done. I told her it felt like 14. lol She was efficient and had a great positive attitude. She deserves all the Star on her own. All of the staff here are pleasant that I have dealt with personally. I would recommend this business.

This is our first intial visit. My wife had pain and swelling and took us the same day. Very clean…read morebuilding, friendly, and patient first priority. The initial paperwork is time consuming but bring your list meds. My wife went in for exam and they set me this week for exam. Delta Dental insurance taken here. At 70 years of age, they were friendly and business like at front desk. A big Army retired salute to our new dental family.

This is an awesome dentist office for braces. They made my daughter feel welcomed as transfer…read morepatient. The dentist was nice & patient & explained everything & Michelle was nice & patient & explained everything. Even the office manager, Ty, was nice, patient & followed up as she said she would. My daughter & I Left the office feeling like we've been going here for years. I highly recommend this orthodontist office for your family!!

Absolutely amazing. Staff are extremely helpful and answer all my questions. So easy to get in for…read morea fast appointment if you need to reschedule. I can't recommend them enough.

Warning!!! DO NOT COME HERE!!. I was advised by the doctor that I had several cavities. I had…read morereceived a second opinion which indicated that I DID NOT have any cavities! The doctor did not complete xrays. DO NOT COME HERE!!!

This staff is everything you don't want at any kind of medical providers office. From never…read moreanswering calls back when they say to filing claims wrong and having to start over, there wasn't one thing that they did well. Even their manager was a disgrace. The only they got one star is because there is no option to give a negative number

Great office-friendly. Staff professional and caring. Doctor very knowledgeable and Painless…read more Hygienist kind and helpful. My whole family loves going to the dentist.

From the owner: Full service dentist for all ages and stages in life, new patients always welcome! Located in…read morePrince George, just outside of Petersburg.

Very friendly staff and Dr Ji is amazing. No down payment and only 169 payment a month. That really…read morehelped me bc I have no insurance. Highly recommend

My child always had problems with the braces like pain with teeth even weeks to months after the…read morebraces were put on. Most times it was hard to get her to even go back to the dentist because she just didn't want to be in that pain. She understood there would be some pain but not to the extent she was in. She would say I think they drilled or did something too hard. The pieces of the braces often fell off in her mouth. She was careful about what she ate like gum, candy and other foods that could damage the braces but these things still occured. My older child had gotten braces from a place in Lynchburg, VA and never had any of the problems with their braces that my other child ended up having. It's up to you where you go but just do your research and make sure this is the right place for you because even with good customer service we sometimes overlook the real service we should be getting.

Initial reaction is that I am not impressed and will be looking for a new dentist. any dentist I…read more ever brought my kids to has allowed me to go back with them and being a pediatric dentist you would think it would be allowed.

Great practice all around! Dr. Bridges-Poquis did the ortho for both of my children. Wonderful…read moreperson and very professional! The staff have always been super friendly and knowledgeable. I highly recommend with no reservations!

Nice office with a friendly staff. The dentist & assistants were personable & skilled at what they…read moredo. It was a very good experience. Thanks!

VERY money oriented....Wanted to take out my old fillings and replace with expensive CEREC which is…read morevery invasive. My oral surgeon said "NO!!!" An ex employee sent me a letter saying I was owed a refund that this office had kept and it had been done to MANY patients. I called office and MRS. Schleicher answered. Gave me an odd explanation and I received a check in the mail from an overpayment 5+ years ago! I'd avoid.

TRIFLING ! had an appt last week get there on time the lady…read moresays I have to reschedule because they don't have an hygienist. they open at 8 my appt was at 10 GAS IS 4$ you could've called me . CALL TODAY TO CONFIRM AN HYGIENIST, they say my appt at 12 was pushed to 3 , why? because 12 is lunch time . WHY IN THE HELL WOULD YOU SCHEDULE DURING LUNCH ?!? Trifling , distasteful, unorganized, completely unprofessional

I was recently consulted and recommended to have a root canal treatment. Since it was my first…read moretime, I needed reassurance about the procedure and billing process. Unfortunately, the receptionist spoke to me in a rude and dismissive manner. She said things like, "I don't have time for this," and, "she doesn't understand," while using an aggressive and unpleasant tone. Instead of feeling supported, I was left feeling inadequate and confused about the billing. I eventually had to seek reassurance from another staff member to feel more comfortable. Overall, the clinical care was acceptable; however, I felt that Dr. Patel could have been more reassuring, especially for patients like me who are going through this type of treatment for the first time. It is important for both staff and providers to take the time to explain procedures and billing thoroughly, and to offer reassurance to patients who may feel uncertain or anxious. Greater care and communication in this area would help patients feel more confident and supported.