I've been coming here for a few years now, even before the name/ownership change, and they're definitely worth checking out. The dental assistants, dental hygienists and the dentists are all very knowledgeable and helpful. read more

I am extremely upset with the front office staff at River Run Dental at Colonial Heights. They are rude, and lack accountability and responsibility. On multiple occasions they have incorrectly submitted claims to my insurance company causing the insurance company to not pay. Sometimes submitting my procedure to an old outdated insurance, sometimes submitting my claim attached to a doctor that is not covered in my network. (a doctor that I didn't even see) Each time the front office has been rude and dismissive, gaslighting me too feel as though I made a mistake and am late on payments. After I have spent my own free time to follow up on why the insurance did not cover the procedure, it has always been because the dental office has been careless while submitting the claim. When I call back to the dental office with this new information all I get is more attitude and told they will look into it and will call me back, but they never actually do either. The dental hygienist, and dentists have all been pleasant and professional, but unfortunately the front office is a mess. Because you can not separate one from the other, I highly suggest going elsewhere. read more

I decided to change my dentist and visit Riverrun, as they assured me they accepted my insurance. While the care I received was satisfactory, I was surprised to receive a bill for several hundred dollars months later. Upon contacting my insurance provider, I learned that Riverrun was actually out of network. I contested the claim, believing I had been misled, but my dispute was denied. Consequently, I am now faced with unexpected out-of-pocket expenses amounting to hundreds of dollars. Make sure you check with your insurance company before switching to this company. The information you receive from the company could cost you! read more

Very unprofessional!! DO NOT go here!! They are disrespectful and have no idea what they're talking about. Save your time and patience and go somewhere else. This scam, dump of a place charged my daughter a missed appointment fee as retaliation for this review. But I will fight you all to the bitter end if I have to because she did not miss her appointment!! She was there, you all are racist, tested her poorly, she was uncomfortable, so she left and refused service!! I asked the receptionist if there will be a charge and she said no and now we receive a bill for a missed appointment!?? Ok, no worries!! read more

Dr. Vernon and staff are awesome! I was referred to her by my coworker a few years back and have not regretted one visit. They make you comfortable and relaxed(that's a difficult task). They openly converse about all kinds of topics which puts you at ease. From football to tv shows to books, it's all included conversation. Their hours can accommodate most schedules. When they say, "We cater to cowards," they mean it. read more

The service is awesome, the staff anticipated my questions before asking which was great. The main thing they calm down nerves which helps with any "pain" and anxiety factors! read more

I absolutely love going to this place! The people have always been super nice and professional. They have TVs in each room and give you the remote so you have something to watch while they do their thing. Also, their X-rays are instant so there's no waiting for them to get developed. I would def recommend this place to anyone! read more

I have been coming for 8 years and they have replaced my old, loose, silver fillings with ceramic, done root canals and cosmetic improvements. I am very happy with their professional treatment in a friendly and relaxed atmosphere. I highly recommend their services. read more

Just took my 4 year old son, Dr. Kelly was awesome! Great energy for kids and professional. The cleaning he received was great would return if I remain in the area. Gave a 4 star because of wait time. I had an appt at 2:30 got to the appt 15 min til and didn't get called back until 2:50 read more

My 1st appointment was today and they were awesome. Big shout out to Nicole and Dr Vernon

when i say unprofessional i mean unprofessional i called to make an appointment asked if my insurance was excepted i was told yes i get to the appointment they tell me there will be no charge i get one free cleaning a year i leave weeks later get a bill in the mail for $200 yes they did xrays but i assumed there was no charge since she told me the cleaning was free long story short they took the x-ray fee off then i get another fee for $64 when i finally get a response from from office manager months later she tells me they didnt accept the insurance so thats what was left for me to pay for my visit mind u i never got a breakdown of anything til the beginning of october here it is three weeks later they send me a summons for court so if i would of paid the $200 bill they would of kept my money took me three months to speak to someone about the charges three weeks later i get a summons for court then this whole time accountant steve chapel and office manager tesla proctor were very unprofessional especially mr chapel every sentence he said to me was followed by a smart remark‼‼‼ i wouldnt recommend a stray cat to this office read more

What a wonderful experience! I had issues following chemotherapy.... Dr. Vernon and her staff provided professional service in a warm and inviting setting! read more