Dr. Rojas and his staff are amazing! I feel at home when I visit the practice. The front desk,…read moreAshley and Lindsay are so helpful and always accommodating and knowledgeable when making appointments or have insurance questions. Lupita is warm and welcoming when she brings you back to the exam area. Dr. Rojas, I can't say enough about how great he is! I had my first novocaine shot that I didn't feel a thing! He also identified a problem at my last routine checkup and fit me in immediately to fix it! He is so patient and explains everything very well. Thank you Heavenly Smiles!!!!!

I hate going to the dentist, however they made me feel comfortable and Dr. Rojas is so friendly and…read morehas a great sense of humor. For once in my lifetime I don't dread going to the dentist because of how pleasant everyone was during my first visit today. Also I'd like to add I have Sjogrens which affects my teeth and Dr. Rojas was super knowledgeable about it and what that means for my teeth and what needs to be done to keep them strong and healthy!

TRIFLING ! had an appt last week get there on time the lady…read moresays I have to reschedule because they don't have an hygienist. they open at 8 my appt was at 10 GAS IS 4$ you could've called me . CALL TODAY TO CONFIRM AN HYGIENIST, they say my appt at 12 was pushed to 3 , why? because 12 is lunch time . WHY IN THE HELL WOULD YOU SCHEDULE DURING LUNCH ?!? Trifling , distasteful, unorganized, completely unprofessional

I was recently consulted and recommended to have a root canal treatment. Since it was my first…read moretime, I needed reassurance about the procedure and billing process. Unfortunately, the receptionist spoke to me in a rude and dismissive manner. She said things like, "I don't have time for this," and, "she doesn't understand," while using an aggressive and unpleasant tone. Instead of feeling supported, I was left feeling inadequate and confused about the billing. I eventually had to seek reassurance from another staff member to feel more comfortable. Overall, the clinical care was acceptable; however, I felt that Dr. Patel could have been more reassuring, especially for patients like me who are going through this type of treatment for the first time. It is important for both staff and providers to take the time to explain procedures and billing thoroughly, and to offer reassurance to patients who may feel uncertain or anxious. Greater care and communication in this area would help patients feel more confident and supported.

Nice office with a friendly staff. The dentist & assistants were personable & skilled at what they…read moredo. It was a very good experience. Thanks!

VERY money oriented....Wanted to take out my old fillings and replace with expensive CEREC which is…read morevery invasive. My oral surgeon said "NO!!!" An ex employee sent me a letter saying I was owed a refund that this office had kept and it had been done to MANY patients. I called office and MRS. Schleicher answered. Gave me an odd explanation and I received a check in the mail from an overpayment 5+ years ago! I'd avoid.

** they get their 1 star reviews hidden somehow on Google. I've watched 1 star reviews disappear…read moreand the. 5 star reviews pop up immediately after** You guys have to be kidding me. I guess it's alright to hear the work is okay. Can't say this O'Neil guy is a racist but definitely gives off bigot vibes from that video floating around. I don't know who he thinks he is to talk to people like that. Definitely not someone I'd want to be in the presence of, or work for. It's 2022, if you want to be a certain way towards a certain group of people, maybe you should move your practice outside of a different neighborhood.

I am not the person to ever give a review. Ever. Personally I cannot stand reading a scathing…read morereview turned novel. So I will keep this short and sweet. I had to have all four wisdom teeth removed. From the consultation to the follow up appointment, my experience with the entire staff was horrific. Putting it lightly, they are all unprofessional and rude. I do not, nor will not ever recommended anyone to subject themselves to these people.

From the owner: A Warm Welcome from our Office. Over 16 Years We have been a people-oriented dental practice. We…read morelook forward to knowing you as friends as well as patients. Dr. Shufford and staff provide concerned individualized treatment to all of their patients. Our office provides full range of surgical care Our surgical services are comprehensive. We provide the following treatments: Extraction of teeth and surgical removal of impacted teeth (wisdom teeth), insertion of dental implants, biopsy and treatment of oral and facial pathology, repair of lacerations and fractures of the jaw and face, reconstruction of the jaws and bone grafts and temporomandibular joint surgery. We accept patients on a referral basis from your family dentist and/or physician as well as anyone who is in need of our services. Earl L Shufford DDS, holds a BS degree from Houston-Til lot son College in Austin, Texas. He received His DDS from Howard University...

Excellent and efficient staff. Dr. Oertel was gentle, thorough and professional. If that practice…read moreis unable to help you and you require an extraction by an oral surgeon, go outside of the tri-city area to a practice in Richmond.

I have been to see Dr. Oertel twice, both times for a root canal. She is awesome. I barely felt a…read morething, not even the shots. Her staff is friendly and helpful. I didn't wait a long time to be seen and she is friendly and makes you feel comfortable. I drove two hours just to see her because she is that good. I definitely recommend her!!

This practice has come a long way after taking over from Dr Lynn. Initially I was not sure as to if…read morethey would carry on the good work after Dr Lynn retired, but they have improved it quite and the staff make me feel at home and I am very statisfied with my cleanings and extraction.

Saw a GroupOn for a $69 teeth cleaning, checkup and xrays so I decided to give this place a try…read more What a dive! It's tiny little office, not in the best part of town, with a tiny parking lot that holds maybe 4 cars... so you'll likely be parking on the street. The furniture, decor and equipment are old & worn looking and the receptionist is behind what appears to be sliding bulletproof glass. I had to wait about 30 mins after my appmt time before I was taken to the exam room. The dentist is from West Africa and didn't introduce himself so I thought he was the hygienist until I asked. He seemed to be confused with what to do at first, so I sat there staring at the walls and ceiling while he silently milled around. After about 5 mins, he started lightly poking around in my mouth with one or two instruments. I wasn't sure if he was doing the exam or the cleaning. (I later found out he was doing the "cleaning".) After he finished poking around and doing minimal scraping (for only 5 mins), he told me the hygienist would be in to finish. I thought the hygienist would give me the thorough cleaning the dentist didn't, but she immediately applied polish to my teeth, buffed them, and sent me on my way. (!?) What a rip-off! The dentist fooled with my teeth for 5 mins, then the hygienist polished them for another 5 mins... and that was it! No deep cleaning -- not even flossing! For $69!! They didn't perform a checkup or xrays either! Adding insult to injury, the woman working the front desk, who checks you in & out, was working her first day I believe. She didn't know how the computer system worked so she had to keep interrupting the one hygienist for instructions. Meanwhile I waited for about 5 mins to leave. I've purchased GroupOn's in the past for dental cleanings and checkups and I've always been satisfied and felt I got a good deal. Not this time -- avoid this place. Maybe they were just short staffed this day, but after what I experienced, I wouldn't trust them.