Amazing staff. Top quality care. This is the only dental practice I've been to that did NOT try to…read moreupsell any dental work or products. So friendly, down to earth, and patient. I highly recommend!!

I was sent here after requesting a new dental clinic from the VA because my old one was more…read moreconcerned with fleecing the VA for any money they could get than actually what was best for me. Scheduled an appointment for the soonest available which was like two months out for an initial exam and then they called me because they had an earlier appointment, which I took. They did the assessment, sent their recommendations to the VA for approval and apparently didn't cancel the initial appointment so when they called to remind me of my appointment the following day, I assumed we were progressing with the treatment... nope. They performed a second "assessment" and said it was them just double checking that now that the VA approved the work, that it was still the best course of action. Sooooooo... I wasted my time on a BS appointment that they got paid for twice and it accomplished nothing. Nice. They did schedule me for a root canal at another place in town but failed to explain the specifics of how it would go down... In case you didn't know - and I certainly didn't because I'm not a dentist, nor an insurance agent - Step one is they send you to someone to do a root canal which requires one approval where they put on a temporary filling to protect the root canal for 2-3 weeks and step 2 is that you return to the first dentist to have the temporary filling removed and a crown put on to actually permanently protect it AND THAT REQUIRES A SECOND, SEPARATE APPROVAL. Which I did not know. And apparently, I DID NOT HAVE. The VA had approved the root canal, but the crown - being a separate procedure was a second request further down the stack apparently. That had ANY of this been explained, I never would have agreed to a root canal without having the crown approval because you can probably see where this is going... The temporary filling completely shattered and took half of the root canal with it at week 6 so I am now in SIGNIFICANTLY worse shape than when I originally went in. Which brings me to the last thing because all of the above can be chalked up to just miscommunications and such... I had an appointment scheduled sometime after my root canal while I was still waiting for something to be done to protect this unprotected tooth that is already on week 6 of a filling that was only supposed to last 2-3 weeks so I obviously was not in the mood to go in to have a filling fixed on the other side of my mouth - being the only side I can currently use anyway... So I double checked their policies. You must cancel before 24 hours or be charged a $25 cancellation fee. Right there in black and white. Screenshots and everything. So I called 30 hours in advance because part of me was still hoping that if I waited just a little longer, the approval would come through and they could change my filling appointment to the crown appointment. And several weeks later, I see that they have charged the VA a FIFTY DOLLAR cancellation fee for me cancelling my appointment. Not sure if they don't realize that the VA sends you a notice of things they pay on your behalf, but it REALLY grinds my gears that they didn't just charge but OVERCHARGED my insurance money they were not entitled too because they know Veteran's Affairs will pay. It's $50 to them, but to me, it's an indicator that they are more concerned with fleecing the VA than actually doing what I need.

Friendly staff, clean establishment, welcoming environment…read more I was greeted by the friendliest reception and front desk staff. They all smiled and was pleasant towards me. They were speaking on the phone to other patients and kept a friendly and calm demeanor and tone. I met with the dental hygienist Amanda H. and she was so patient and kind. I expressed that I was a coward and she was so compassionate and she had a gentle hand. She explained every step of the process and put my mind at ease. After a short while, Dr. Wong came in and did his examination. He was so nice and had the best bedside manner. He was efficient and thorough and answered all my questions. This is a place that I would highly recommend.

I was beyond unhappy with my experience here…read more The good part is that it is a lovely office and a lot of the people here are very friendly. The front desk staff is amazing. The not so good part is a bit lengthier unfortunately and sort of based on my personal experience. A little back story is that I'm a disabled vet, so generally, all of my care is handled at the VA hospital. Occasionally, when they are very backed up and overwhelmed, they will outsource you to a place in town and foot the bill for it though. Enough back story... Last year, I needed to have a new oral appliance (think like a retainer) made for my sleep apnea when my old one was damaged and the VA sent me here. This place gets the referral from the VA and I have my appointment to come in to have the imprint/mold made to make the appliance. Awesome! Except... they won't make the mold until they do a cleaning. Fair enough. It has been about a year since my last one. Let's do it. But wait... It is going to be a BIG job, so they want to break it up into two deep cleaning sessions and only do half of my mouth each time. *Sigh* Okay. Whatever gets me closer to being able to sleep again. Two separate cleaning appointments later and I go back for another appointment to have my imprint made and, wouldn't you know, I have a cavity that needs filling and they can't make the imprint until after that gets filled. *Annoyed sigh* After that filling, they can't make my imprint because they aren't happy with one of my previously done fillings, and can't (or won't) make it until after they rip out the filling that is already there and redo it. *Frustrated grunt* But they handle all the insurance stuff with the VA, so I just let them do it. I am still in UNBEARABLE pain a week later. I call because at this point, I am pretty sure they messed something up with the filling because even my wisdom teeth removal stopped hurting after two days. They will happily schedule me to come in and check if they messed up... After they clear it with my insurance and receive confirmation for payment. Which was the first time I actually got upset because I am in constant pain, still can't sleep, and they are charging to see if they messed up... Everything gets cleared up and I finally get to go back in after they are sure they will get paid. Obviously they say they did everything right, but they want to schedule another appointment for me to see about a root canal or extraction. But, they will not make my imprint until after I take care of that tooth that is "not messed up". At this point, my perception is that they were intentionally drawing out services to get the VA to pay for them. Whether or not that is actually the case, I still had to reach out to the VA, who did agree that it felt like I was being strung along and was no closer to getting the imprint for my sleep device. They immediately sent me to someone else who DID make the imprint and the device and I was finally able to sleep about 1.5 months later. Again, this is just my perception of my experience here, but I am very happy that I was not the one having to pay for every single appointment, especially a follow-up when I was pretty sure they messed it up.

What a pleasant dentist to visit. The staff is very friendly and polite. This office will do its…read morebest to take care of you and make you feel welcome. I am very impressed with the staff and the ability to perform the correct billing. I have had too many bad experiences with other local dentists that have become the 'nip/tuck' production shops and roll you for all they can. This office will try to schedule you around YOUR hours and work with you. They came recommended to me by a friend and have now done several family members. The billing difference is shocking. The quality and after effects are far better also. We do not feel like we had been in a fight after leaving. This is the type of office you feel like bringing a plant or baked goods as a gift when you visit. Give them a try none of us so far have had a regret!

The practice is modernized with state-of-the-art equipment. The dentists and staff are very…read moreprofessional and explain the procedure performed step by step. they explain all options and allow the patient to decide the path of treatment. many procedures are done "in-house" so you aren't referred to other offices, all treatment is explained clearly including "out of pocket" costs. A+ rating in my book!!

Total trust in Dr. Bates and his staff. Great "bedside" manner. Completely at ease for a first…read moretime procedure along with my first visit to the practice. Highly recommend!

I really enjoyed the quality of service from this dentist. They were super sweet and helpful, they…read moretalked me through everything and explained throughly what all I needed to get done. They explained the cost before And after. I didn't have to wait long, they got me in and out and called it a day, they gave me the cutest gift for being a new patient and choosing them. I also loved Mackenzie, definitely ask her for her by name ! She also had the most adorable freckles. Kyra was so cool, we had a great conversation, she's so hip lol. And I can't forget Claudia, she was so sweet and helpful and she explained everything. I feel as if I needed something explained 10 times she would be the one with the most patience to do it.

There are certain places that make you act like an adult no matter your age. This office experience…read morewas amazing. The staff are friendly, knowledgeable and supportive. They proceeded with extensive care throughout the extraction process. From the front receptionist to the hygienist to the doctor were very professional.

Absolutely amazing service!!! Dr Okuniga and staff are so amazing! I came early this morning and…read morereceived my new dentures but through about the day they felt loose, so i came back and they put me right in chair and took care of me. Thank you sooooo much!!!!

I have had bad experiences with previous dentist. Which affected me to the point where my anxiety…read moreis off the charts! My fear and anxiety has prevented me from receiving regular dental care. That is until I found Dr. Monsman and his staff. They never made me feel bad about my anxiety, they have always been very patient and understanding. They explain to me what is going to happen before they do it. Which helps tremendously with my anxiety. Dr. Monsman is an amazing dentist. I wish I took before and after pictures because the end result is incredible.Thanks to Dr. Monsman I'm not afraid to smile. I have my smile back! Dr. Monsman, thank you is not a big enough word to tell you how grateful I am to you and your staff.

Pulled a tooth after putting crown instead of root canal…read more charging outrages prices and refuses to send xrays and mouth guard which were all ready paid for by my insurance company . Fired and treated my friend who almost died of sepsis after she worked there for almost 3 years. receptionist is rude and very unprofessional. would not go to this dentist for he or his practice are not fair or kind. would give zero rating if I could.

In my own experience with Dr. Breeden and his staff, it has been nothing of short of a nightmare. I…read morehave given their office multiple chances to make things right. Just a few examples: 1) Incompetence and negligence. I went for a routine dental exam, while being a breastfeeding mother, during this visit I was told I needed X-rays. The student began to prep me for said X-rays, thinking she was going to get a protective lead vest for me to wear, she proceeded to take the X-rays. I brought my concerns up to the staff they said they said they would "talk to her and have Dr. Breeden call", that never happened. 2) Rude, negligent, and money hungry. I called in tears with severe pain from a dental emergency. As an established patient, I was told seeking help somewhere else would be best. With out ever physically seeing my "issue", I was "referred" somewhere else, I was not offered an appointment, antibiotics, or anything other than a "you do have a balance of $89 I would be happy to take that payment now from you while you are on the phone". This is just TWO of many encounters and instances that have left me in utter disbelief. Moral of the story, if you're looking for a dental office that cares about your health...this is NOT the place you want to go.

My family and I are new patients. We really liked the care, staff, and facility. They were very…read morefriendly and knowledgeable. We plan to continue care with them for the rest of the time we are in Virginia.

From the owner: Hopewell Dentist, Caring Family Dentistry, is an experienced dental practice with a focus on…read moreproviding excellent personalized care to patients from the Hopewell area. We utilize modern technology and advanced techniques to ensure your treatment is efficient, effective, and comfortable. Dr. Allison Tran and our compassionate team are welcoming new patients to our convenient Hopewell dental office. Our dentistry services include: Preventive dentistry, Restorative dentistry, Cosmetic dentistry, Children’s dentistry

Dr. Castro has been my dentist for well over 10+ years. The services and recommendations are always…read moreon point. Heather is an excellent hygienist.

DR Castro pushes dental work that you may not be prepared to pay for. Also check with your…read moreinsurance yourself before getting work done. You can't trust the office to give the correct quote. you may be hit with a large bill after the procedure.