Dr. Rojas and his staff are amazing! I feel at home when I visit the practice. The front desk,…read moreAshley and Lindsay are so helpful and always accommodating and knowledgeable when making appointments or have insurance questions. Lupita is warm and welcoming when she brings you back to the exam area. Dr. Rojas, I can't say enough about how great he is! I had my first novocaine shot that I didn't feel a thing! He also identified a problem at my last routine checkup and fit me in immediately to fix it! He is so patient and explains everything very well. Thank you Heavenly Smiles!!!!!

I hate going to the dentist, however they made me feel comfortable and Dr. Rojas is so friendly and…read morehas a great sense of humor. For once in my lifetime I don't dread going to the dentist because of how pleasant everyone was during my first visit today. Also I'd like to add I have Sjogrens which affects my teeth and Dr. Rojas was super knowledgeable about it and what that means for my teeth and what needs to be done to keep them strong and healthy!

Absolutely the worst experience with a dental practice. They won't answer the phone and WILL NOT…read moreCALL BACK. I began a process for an upper denture in Dec 2020. It is now Jul 2021 and nothing.

This place is a complete joke!! As a new patient, I called to schedule an appointment in January…read more2019. I was told there were not any openings until April 2019. So I scheduled my appointment for April 18, 2019 @ 2 pm. The day of the appointment, I showed up 15 mins. early, only to see a sign on the door, saying they were at lunch from 1-2 pm. When the door was unlocked, I went in and started to sign the sign in book, when the receptionist (Amanda) asked for my name. After giving my name, I was told my appointment had been cancelled due to the one hygienist that they had, not being able to come in. I then asked why I was not contacted, and Amanda responded that "They" reached out to me first thing that morning. After asking the number of the office, I showed her I did not have any missed calls, voice mails or texts from that number. Crickets!!! At this point, clearly Amanda was telling a lie, and tried to shift the blame back to me. I stated that I had waited almost 4 months for this appointment, and I also had to miss time from work. No concern whatsoever. At this point I want to speak to a manager. I am told that Dana could be reached at the Hopewell location, After several failed attempts at reaching Dana, even after leaving my name and number, I knew this business was not only shady, but the employees had no integrity at all, or concern for their patients!!! Stay away people!! There are plenty of PROFESSIONAL, REPUTABLE DENTISTS out there. NOONE should be subjected to this type of treatment. I am shocked that they are still in business. If I could give 0 stars I would. The good thing is that the BBB now is aware of this shady business. #KARMA

TRIFLING ! had an appt last week get there on time the lady…read moresays I have to reschedule because they don't have an hygienist. they open at 8 my appt was at 10 GAS IS 4$ you could've called me . CALL TODAY TO CONFIRM AN HYGIENIST, they say my appt at 12 was pushed to 3 , why? because 12 is lunch time . WHY IN THE HELL WOULD YOU SCHEDULE DURING LUNCH ?!? Trifling , distasteful, unorganized, completely unprofessional

I was recently consulted and recommended to have a root canal treatment. Since it was my first…read moretime, I needed reassurance about the procedure and billing process. Unfortunately, the receptionist spoke to me in a rude and dismissive manner. She said things like, "I don't have time for this," and, "she doesn't understand," while using an aggressive and unpleasant tone. Instead of feeling supported, I was left feeling inadequate and confused about the billing. I eventually had to seek reassurance from another staff member to feel more comfortable. Overall, the clinical care was acceptable; however, I felt that Dr. Patel could have been more reassuring, especially for patients like me who are going through this type of treatment for the first time. It is important for both staff and providers to take the time to explain procedures and billing thoroughly, and to offer reassurance to patients who may feel uncertain or anxious. Greater care and communication in this area would help patients feel more confident and supported.

Excellent and efficient staff. Dr. Oertel was gentle, thorough and professional. If that practice…read moreis unable to help you and you require an extraction by an oral surgeon, go outside of the tri-city area to a practice in Richmond.

I have been to see Dr. Oertel twice, both times for a root canal. She is awesome. I barely felt a…read morething, not even the shots. Her staff is friendly and helpful. I didn't wait a long time to be seen and she is friendly and makes you feel comfortable. I drove two hours just to see her because she is that good. I definitely recommend her!!

** they get their 1 star reviews hidden somehow on Google. I've watched 1 star reviews disappear…read moreand the. 5 star reviews pop up immediately after** You guys have to be kidding me. I guess it's alright to hear the work is okay. Can't say this O'Neil guy is a racist but definitely gives off bigot vibes from that video floating around. I don't know who he thinks he is to talk to people like that. Definitely not someone I'd want to be in the presence of, or work for. It's 2022, if you want to be a certain way towards a certain group of people, maybe you should move your practice outside of a different neighborhood.

They have been my dentist for at least 12 years, if not more. I've always had a great experience…read more The hygienists know I have sensitivity when cleaning and go the extra mile to use numbing gel. Dr. Faruk has a great sense of humor. He is definitely one of the best.

I feel I was assaulted with a dental drill by the tech at this dentist office who likes to talk…read moreabout her Lexi's car . When the dentist allowed her to help put a cap on my uncovered tooth that had been just received a root canal, she already knew WITHOUT the cap the tooth was very sensitive to pain because the dentist already tested it after I came to the appointment just to see the sensitivity. When She proceeded to go into my mouth I'm wondering what she doing (he already tested it, and she knows it's painful . So, (without the cap to put on my tooth) she used the drill and said "I want you to see something " she took the drill and hit my naked tooth with that instrument the dentist did and then said "(you can get somebody else if you want)." She hit that uncovered tooth with the drill so fast I almost jumped out the seat it hurt so bad. I read in these reviews where the Doctor or hygienist used anesthetic on someone's gums while scaling back their teeth? I was not ever offered pain relief for scaling. I was told "all the patients took the pressure and pain!". They tried to do my scaling by digging with a sharp instrument in my gums until I screamed in pain. The hygienist thought it was a joke because I was so upset . They did not numb me nor warn me about the pain of having to go into my gums with a sharp instrument. I believe I was assaulted with dental instruments and then made a joke of . I am afraid to go back there after those experiences to tell them my dentures (they made) hurt so bad and look so bad I can't wear them almost not at all. Food gets stuck in the tooth that had the root canal because it's indented and not smooth. They kept trying to get $100.00 out of me at this dentist office. Kept saying you owe us $100.00 but never told me why. I never understood anyway because My dental care was totally insured . So, they finally backed off asking me. But, I believe I was being billed for something I didn't get. When they figured they couldn't just take my money without explanations they just said forget about it. When has a business ever said forget about $100.00?