Commonwealth Family Dentistry is by far the best dental office around. I came to them two years…read moreago from another practice after being frustrated with costs and quality. The dentists on staff are excellent especially with timid patients. I specifically like my dentist's assistant, Beth! She made my experience all the better. I was incredibly nervous and she kept me calm. I felt my old dentist was solely based on the dollar which made the quality of care poor. Commonwealth Family Dentistry makes patients a priority!

I feel I was assaulted with a dental drill by the tech at this dentist office who likes to talk…read moreabout her Lexi's car . When the dentist allowed her to help put a cap on my uncovered tooth that had been just received a root canal, she already knew WITHOUT the cap the tooth was very sensitive to pain because the dentist already tested it after I came to the appointment just to see the sensitivity. When She proceeded to go into my mouth I'm wondering what she doing (he already tested it, and she knows it's painful . So, (without the cap to put on my tooth) she used the drill and said "I want you to see something " she took the drill and hit my naked tooth with that instrument the dentist did and then said "(you can get somebody else if you want)." She hit that uncovered tooth with the drill so fast I almost jumped out the seat it hurt so bad. I read in these reviews where the Doctor or hygienist used anesthetic on someone's gums while scaling back their teeth? I was not ever offered pain relief for scaling. I was told "all the patients took the pressure and pain!". They tried to do my scaling by digging with a sharp instrument in my gums until I screamed in pain. The hygienist thought it was a joke because I was so upset . They did not numb me nor warn me about the pain of having to go into my gums with a sharp instrument. I believe I was assaulted with dental instruments and then made a joke of . I am afraid to go back there after those experiences to tell them my dentures (they made) hurt so bad and look so bad I can't wear them almost not at all. Food gets stuck in the tooth that had the root canal because it's indented and not smooth. They kept trying to get $100.00 out of me at this dentist office. Kept saying you owe us $100.00 but never told me why. I never understood anyway because My dental care was totally insured . So, they finally backed off asking me. But, I believe I was being billed for something I didn't get. When they figured they couldn't just take my money without explanations they just said forget about it. When has a business ever said forget about $100.00?

Absolutely amazing service!!! Dr Okuniga and staff are so amazing! I came early this morning and…read morereceived my new dentures but through about the day they felt loose, so i came back and they put me right in chair and took care of me. Thank you sooooo much!!!!

I have had bad experiences with previous dentist. Which affected me to the point where my anxiety…read moreis off the charts! My fear and anxiety has prevented me from receiving regular dental care. That is until I found Dr. Monsman and his staff. They never made me feel bad about my anxiety, they have always been very patient and understanding. They explain to me what is going to happen before they do it. Which helps tremendously with my anxiety. Dr. Monsman is an amazing dentist. I wish I took before and after pictures because the end result is incredible.Thanks to Dr. Monsman I'm not afraid to smile. I have my smile back! Dr. Monsman, thank you is not a big enough word to tell you how grateful I am to you and your staff.

I've been coming here for a few years now, even before the name/ownership change, and they're…read moredefinitely worth checking out. The dental assistants, dental hygienists and the dentists are all very knowledgeable and helpful.

I am extremely upset with the front office staff at River Run Dental at Colonial Heights. They are…read morerude, and lack accountability and responsibility. On multiple occasions they have incorrectly submitted claims to my insurance company causing the insurance company to not pay. Sometimes submitting my procedure to an old outdated insurance, sometimes submitting my claim attached to a doctor that is not covered in my network. (a doctor that I didn't even see) Each time the front office has been rude and dismissive, gaslighting me too feel as though I made a mistake and am late on payments. After I have spent my own free time to follow up on why the insurance did not cover the procedure, it has always been because the dental office has been careless while submitting the claim. When I call back to the dental office with this new information all I get is more attitude and told they will look into it and will call me back, but they never actually do either. The dental hygienist, and dentists have all been pleasant and professional, but unfortunately the front office is a mess. Because you can not separate one from the other, I highly suggest going elsewhere.

A wonderful atmosphere of love,warmth,greeting,joviality and comfort.Treatment was…read moreprofessional,thorough and comfortable. Dr.Vernon actually cares for her patients and shows it throughout treatment. I recommend her services to everyone.

From the owner: Our providers love helping our patients enjoy healthy, attractive smiles. Our entire team is…read morededicated to making dental care easier for you, with friendly service, convenience and plenty of personal attention. We cater to cowards and are here to create a more pleasant, less stressful dental experience for you, every time you visit. We truly are the dental practice with a heart.

I'm so tired of this place literally playing in my face. Reception is always nice and professional…read morebut the dental assistants need more training. It feels like it's their first day everytime. One particular visit the water attachment wasn't working properly so she used the dental tools from my try to fix it because they couldn't find pliers. She then attempted to use them on me but I quickly stopped her and reminded her what she just used them for! Dr. Varkey has become rough and rude if you question him at all. His work has actually worsened the condition of my teeth and mental health. At one visit he was resting his body weight on my face, I stayed quiet but eventually started to tear up. He become super frustrated saying " you're always here and when you come you're a problem! " The tears really began to flow as he partially finished the work. I'm so thankful to the lead assistant for hugging me up and trying to make it better. Unfortunately I still have to see him again to finish up work (uncapped tooth left open for 3 months) and hopefully not leave out with ANOTHER ROOT CANAL. Those are given out more than the toys in the treasure box. I'm down to 19 teeth since United Smiles and requested dental partials now that I can't chew many solid foods. That was a year and a half ago and the response everytime is I'll look into it. Wish me luck on the upcoming appointment, hopefully they'll be playing Brain Adams and not that "Mexican Music" to uplift his spirits. HIS WORDS NOT MINE.

Very unsatisfied with the customer service given from the person at the front desk. My daughter had…read morean appointment and when we were done, I was trying to make a follow up appointment. I was told that I had to wait because she was entering info from other patients, once she was done she would help me. She finished entering the other patient's info and she was on her cell phone and other people walked in and she continued to help them, instead of helping me out as I was next on line to make a follow up appointment for my daughter. Very unprofessional, she ended up not helping me at all and I walked out. If I could give 0 Stars I would.

Michelle Szuhaj a minute agoNew-Edit Delete…read moreTOTALLY DISAPPOINTED! I broke a front tooth cap/cavity while travelling and relocating to FL from PA. I already had a serious setback to my relocation efforts before the tooth broke. So while stopped in VA I found Colonial Heights and they had a early morning availability to "glue" my tooth & "fix" it. After paying $400 for the visit, x-rays, & extra supplies to attached the facia...the tooth then broke again within 36 hrs. UGH. Upon calling the office and leaving messages...no one will return my call. I am requesting a refund. Relocation is expensive, and EVERYTHING helps! Can't find an email & no one returns calls.

Horrible, first he missed and stabbed me in the lip with the numbing needle, I told him my mouth…read morewas not numb, he started trying to rip my teeth out, I never been in so much pain in my life, it was horrible and I will not be back! He was too rough! Then the next day I called to cancel the follow up appointment because I was not happy with his services , the dental assistant called me back and was trying to argue with me! How unprofessional. Find some where else to go if u need a tooth pulled don't go here!

Nice office with a friendly staff. The dentist & assistants were personable & skilled at what they…read moredo. It was a very good experience. Thanks!

VERY money oriented....Wanted to take out my old fillings and replace with expensive CEREC which is…read morevery invasive. My oral surgeon said "NO!!!" An ex employee sent me a letter saying I was owed a refund that this office had kept and it had been done to MANY patients. I called office and MRS. Schleicher answered. Gave me an odd explanation and I received a check in the mail from an overpayment 5+ years ago! I'd avoid.

Absolutely the worst experience with a dental practice. They won't answer the phone and WILL NOT…read moreCALL BACK. I began a process for an upper denture in Dec 2020. It is now Jul 2021 and nothing.

This place is a complete joke!! As a new patient, I called to schedule an appointment in January…read more2019. I was told there were not any openings until April 2019. So I scheduled my appointment for April 18, 2019 @ 2 pm. The day of the appointment, I showed up 15 mins. early, only to see a sign on the door, saying they were at lunch from 1-2 pm. When the door was unlocked, I went in and started to sign the sign in book, when the receptionist (Amanda) asked for my name. After giving my name, I was told my appointment had been cancelled due to the one hygienist that they had, not being able to come in. I then asked why I was not contacted, and Amanda responded that "They" reached out to me first thing that morning. After asking the number of the office, I showed her I did not have any missed calls, voice mails or texts from that number. Crickets!!! At this point, clearly Amanda was telling a lie, and tried to shift the blame back to me. I stated that I had waited almost 4 months for this appointment, and I also had to miss time from work. No concern whatsoever. At this point I want to speak to a manager. I am told that Dana could be reached at the Hopewell location, After several failed attempts at reaching Dana, even after leaving my name and number, I knew this business was not only shady, but the employees had no integrity at all, or concern for their patients!!! Stay away people!! There are plenty of PROFESSIONAL, REPUTABLE DENTISTS out there. NOONE should be subjected to this type of treatment. I am shocked that they are still in business. If I could give 0 stars I would. The good thing is that the BBB now is aware of this shady business. #KARMA

Total trust in Dr. Bates and his staff. Great "bedside" manner. Completely at ease for a first…read moretime procedure along with my first visit to the practice. Highly recommend!