I had a root canal done by Dr Rastogi and was told Apex was in contract/ in network with my…read moreCarefirst dental plan. I was given an estimate and I provided my credit card info and was told it would only be charged for work that might not be covered by my plan and that I would be refunded after claims were paid by Carefirst. I was in great pain at the time and signed their form for work to commence. The end result was Apex charged me over $500 what Carefirst allows for in their contract and Apex was acting out of network contract with the excessive charges. I contested fully with Apex but was not given the refund promised. So I warn anybody using Carefirst insurance. Find somebody else or you may pay a lot more than you should. I will never go back.

I was charged a $100 cancel fee even though I canceled in plenty of time. When I emailed them and…read morequestioned them, their response was extremely rude.

have time to changed. This is my first root canal in over 50 years. It was painless. Schroeder was…read moreamazing and Abby was terrific. I had no pain a little sweat swelling in the next morning. Everything was great. Normally was Dr showed her very informative and communicating everything he was doing, but the new technologies and the procedures they use I can't recommend them enough. They are a go to place with any tooth issues that go beyond cavities highly recommend.

Had a root canal this morning and it was virtually painless. Dr Madelyn Morrison and her Assistant…read moreT were just excellent. I would definitely go back there for another root canal if needed. The front desk staff were very pleasant and professional.

Angus Dentistry and Dr. Rebecca Angus, specifically, has been my dentist for over 10 years -…read moremaybe 15 years. I live in Richmond, but it is worth the drive to Midlothian for me - knowing that they have the best interests for my health and well-being as well as the dental expertise to handle anything that might arise. ( I had to get a couple of fillings several years ago and just recently had to get a mouth guard to help me quit grinding my teeth.) Dr. Rebecca Angus and her new doctors, Poonum Bharal and Jessica Vellucci are both amazing dentists and moms and I would trust them with my dental needs as well. An outstanding team all-around.

I think it's time to review a place I have been coming to before I ever owned a cell phone to write…read moreyelp reviews on! Angus dentistry is the best! My parents have been coming here over 20 years and switched me over when I was a teenager. I have seen Frank, Rebecca and Lee numerous times of the years and I just met their new Dentist, Patrice. They all are wonderful and do a great job!! I never have any issues getting in to see them. Currently, I am seeing a great dental hygienist, I think her name is Darleta?? Either way she has been great and before her I saw Sharon a lot. She was also awesome. Their office has plenty of parking, it's beautifully decorated. Has comfy seating. They have guest WiFi too. It's very welcoming. I recently moved away, but I'm going to keep driving out to chesterfield!

Avoid This Dental Office at All Costs…read more I'm writing this to warn others before they go through the nightmare I experienced. I trusted this practice because my daughter recommended it, and I regret not doing my own research. From the start, there were red flags, but I pushed forward anyway because their billing department was surprisingly efficient and had everything pre-approved. The dentist, Dr. Alexander, also had much more availability than others, which should've been a major warning sign in itself. Unfortunately, this turned out to be one of the worst decisions of my life. Dr. Alexander Simon, (or vice versa he has 2 first names) without a doubt, the most careless, heavy-handed, and clumsy dentist I have ever encountered. Despite having a good support staff, it's clear he's a micromanager who insists on doing everything himself -- even routine cleanings, which were the roughest and most uncomfortable I've ever experienced. He overbooks appointments, rushing back and forth between patients with little care or focus. I learned later that this is because when he's not here, he practices dentistry in India, squeezing in as many appointments as possible before leaving. During my implant process, I felt more like a test subject than a patient. He was abrasive and dismissive throughout the procedure, even laughing while I gagged and choked on water he flooded my mouth with. I was in visible discomfort, and rather than showing concern, he found it amusing. He repeatedly pressed metal tools against my lips with no delicacy or consideration. Once the anesthesia wore off, I was in excruciating pain that lasted far longer than normal. I later discovered that he had gashed my gumline, making it extremely painful to eat or even drink water. When I brought this up to him, he laughed again--like my pain was some sort of joke. I even asked if he'd like me to try it on him so he could understand how it felt. Despite the trauma, I continued with the implant procedure because I had already paid and assumed it was too late to change providers. About a year later, the implant started coming loose and causing severe pain. I didn't want to go back, but most dentists wouldn't see another doctor's implant patient, so I felt stuck. When I returned, Dr. Alexander Simon refused to take any responsibility. He blamed my pain on teeth grinding--something no other provider has ever diagnosed me with. I reminded him that he had gashed my gums previously and insisted he shouldn't bill my insurance again for a problem he likely caused. He casually offered to "work something out," as if that could undo the damage he'd already done. I didn't care if he offered to fix it for free--I wouldn't trust him with my mouth ever again. What's worse is that I later filed a complaint with the dental licensing board, only to find that someone else had experienced *the exact same issue*--a gashed gumline caused by this same man. It's unbelievable and infuriating. Now, because of Dr. Alexander's negligence, I need gum grafts and a completely new implant. My insurance won't cover it because they already paid once. Meanwhile, he had the audacity to bill my insurance again just for seeing me--even after everything. I'm furious, heartbroken, and honestly traumatized. I truly hope this man loses his license. No one deserves to experience this kind of incompetence and disregard for patient welfare. Please don't make the same mistake I did. Do your own research, listen to your instincts, and stay far away from this practice.

I have been a patient of Dr. Simon since 2021. As someone who has historically "dentist hopped" due…read moreto unpleasant experiences, I have enjoyed my experiences with Dr. Simon and his staff greatly. He ties for first place in my top 2 dentists ever. The staff is always friendly, compassionate and thorough. Having a great dental team ensures that I keep faithful to regular 6-month checkups. I cannot recommend this practice more!

This business has a broken process. The employees called me over 9 times for 3 appointments, futher…read morecalled back again with out realizing they had just called me. Several text messages sent on top of that about said appts. They use high pressure conversation to push more xrays than needed. They put down other dentists by saying that most dentists miss things and they always catch what the problem is. I came to Total smiles because my dentsit doesnt do implants and Total smiles is in my network. Person helping me with a mold had one hand in my mouth holding the mold and then was looking at her cell phone , I could see her in the reflection of monitor. This place should be shut down for failing to provide a clean environment. I had my appointment, and after the procedure was done,1 noticed that ALL of the dental instruments were rusty. I further saw rust on other dental equipment. There is rust on several of the air vents in the waiting room and in the procedure rooms.This is totally unacceptable. I felt sick to my stomach after realizing that he had used these rusty tools in my mouth. I took pictures.

I didn't receive quality dental treatments. I experienced pain,and an incompetent dentist who…read moreimproperly installed an implant. Substitute dentists show up and treat patients. This is not a clinic or free service. I was billed $2000 for very poor treatment and dental work. Do not subject yourself to such awful work and treatment. I had to put a star to complete my post but they didn't even deserve the one star.

I am currently a patient with Railey Hill Dental, and have been since June of 2018. I came in with…read morea very difficult #15 molar problem: an old filling was deteriorating and decay had just about reached the root. Dr. Patel suggested a fantastic orthodontist for a root canal and then had a crown created. If any adjustments were ever needed during the temporary crown period, or afterwards, all I needed to do was call. Dr. Patel was ready to help, either next day or day of, free of charge. As for the regular cleanings and maintenance, Dr. Patel and her staff use ultrasonic tools and modern radiography to make the experience as efficient as possible.

I was a patient at Railey Hill dental for a few years. I stayed for much longer than I should have…read moreand am now dealing with fixing all of the issues caused at this practice, including poorly fitted crowns that caused tooth and gum decay. After finding a new dentist and working with them I can see how many shortcuts this office took. They are fast getting the work done but there's a reason for that... it's not good quality work at all. Save yourself from getting the same work done twice and go somewhere where they have a clue what they're doing.

Found some rude, everyone speaks Spanish, and I had the hardest time canceling an appointment cause…read morenobody would answer

The receptionist who answered the phone was rude when telling me that they don't accept 3 year…read moreolds! He hung up me before I could get 2 words out. I'm glad they don't because I wouldn't have brought my child to them anyways.