I feel I was assaulted with a dental drill by the tech at this dentist office who likes to talk…read moreabout her Lexi's car . When the dentist allowed her to help put a cap on my uncovered tooth that had been just received a root canal, she already knew WITHOUT the cap the tooth was very sensitive to pain because the dentist already tested it after I came to the appointment just to see the sensitivity. When She proceeded to go into my mouth I'm wondering what she doing (he already tested it, and she knows it's painful . So, (without the cap to put on my tooth) she used the drill and said "I want you to see something " she took the drill and hit my naked tooth with that instrument the dentist did and then said "(you can get somebody else if you want)." She hit that uncovered tooth with the drill so fast I almost jumped out the seat it hurt so bad. I read in these reviews where the Doctor or hygienist used anesthetic on someone's gums while scaling back their teeth? I was not ever offered pain relief for scaling. I was told "all the patients took the pressure and pain!". They tried to do my scaling by digging with a sharp instrument in my gums until I screamed in pain. The hygienist thought it was a joke because I was so upset . They did not numb me nor warn me about the pain of having to go into my gums with a sharp instrument. I believe I was assaulted with dental instruments and then made a joke of . I am afraid to go back there after those experiences to tell them my dentures (they made) hurt so bad and look so bad I can't wear them almost not at all. Food gets stuck in the tooth that had the root canal because it's indented and not smooth. They kept trying to get $100.00 out of me at this dentist office. Kept saying you owe us $100.00 but never told me why. I never understood anyway because My dental care was totally insured . So, they finally backed off asking me. But, I believe I was being billed for something I didn't get. When they figured they couldn't just take my money without explanations they just said forget about it. When has a business ever said forget about $100.00?

Absolutely the worst experience of my Life. They over charge…read moreand under deliver. They also magically made an almost $700 cash payment disappear. Lesson learned, don't tell them it's "ok to email a receipt"!!! I wouldn't recommend this dentist to my worst enemy. Horrible experience all the way around!!!!

I'm so tired of this place literally playing in my face. Reception is always nice and professional…read morebut the dental assistants need more training. It feels like it's their first day everytime. One particular visit the water attachment wasn't working properly so she used the dental tools from my try to fix it because they couldn't find pliers. She then attempted to use them on me but I quickly stopped her and reminded her what she just used them for! Dr. Varkey has become rough and rude if you question him at all. His work has actually worsened the condition of my teeth and mental health. At one visit he was resting his body weight on my face, I stayed quiet but eventually started to tear up. He become super frustrated saying " you're always here and when you come you're a problem! " The tears really began to flow as he partially finished the work. I'm so thankful to the lead assistant for hugging me up and trying to make it better. Unfortunately I still have to see him again to finish up work (uncapped tooth left open for 3 months) and hopefully not leave out with ANOTHER ROOT CANAL. Those are given out more than the toys in the treasure box. I'm down to 19 teeth since United Smiles and requested dental partials now that I can't chew many solid foods. That was a year and a half ago and the response everytime is I'll look into it. Wish me luck on the upcoming appointment, hopefully they'll be playing Brain Adams and not that "Mexican Music" to uplift his spirits. HIS WORDS NOT MINE.

Very unsatisfied with the customer service given from the person at the front desk. My daughter had…read morean appointment and when we were done, I was trying to make a follow up appointment. I was told that I had to wait because she was entering info from other patients, once she was done she would help me. She finished entering the other patient's info and she was on her cell phone and other people walked in and she continued to help them, instead of helping me out as I was next on line to make a follow up appointment for my daughter. Very unprofessional, she ended up not helping me at all and I walked out. If I could give 0 Stars I would.

Absolutely amazing service!!! Dr Okuniga and staff are so amazing! I came early this morning and…read morereceived my new dentures but through about the day they felt loose, so i came back and they put me right in chair and took care of me. Thank you sooooo much!!!!

I have had bad experiences with previous dentist. Which affected me to the point where my anxiety…read moreis off the charts! My fear and anxiety has prevented me from receiving regular dental care. That is until I found Dr. Monsman and his staff. They never made me feel bad about my anxiety, they have always been very patient and understanding. They explain to me what is going to happen before they do it. Which helps tremendously with my anxiety. Dr. Monsman is an amazing dentist. I wish I took before and after pictures because the end result is incredible.Thanks to Dr. Monsman I'm not afraid to smile. I have my smile back! Dr. Monsman, thank you is not a big enough word to tell you how grateful I am to you and your staff.

I've been coming here for a few years now, even before the name/ownership change, and they're…read moredefinitely worth checking out. The dental assistants, dental hygienists and the dentists are all very knowledgeable and helpful.

I am extremely upset with the front office staff at River Run Dental at Colonial Heights. They are…read morerude, and lack accountability and responsibility. On multiple occasions they have incorrectly submitted claims to my insurance company causing the insurance company to not pay. Sometimes submitting my procedure to an old outdated insurance, sometimes submitting my claim attached to a doctor that is not covered in my network. (a doctor that I didn't even see) Each time the front office has been rude and dismissive, gaslighting me too feel as though I made a mistake and am late on payments. After I have spent my own free time to follow up on why the insurance did not cover the procedure, it has always been because the dental office has been careless while submitting the claim. When I call back to the dental office with this new information all I get is more attitude and told they will look into it and will call me back, but they never actually do either. The dental hygienist, and dentists have all been pleasant and professional, but unfortunately the front office is a mess. Because you can not separate one from the other, I highly suggest going elsewhere.

Total trust in Dr. Bates and his staff. Great "bedside" manner. Completely at ease for a first…read moretime procedure along with my first visit to the practice. Highly recommend!

Nice office with a friendly staff. The dentist & assistants were personable & skilled at what they…read moredo. It was a very good experience. Thanks!

VERY money oriented....Wanted to take out my old fillings and replace with expensive CEREC which is…read morevery invasive. My oral surgeon said "NO!!!" An ex employee sent me a letter saying I was owed a refund that this office had kept and it had been done to MANY patients. I called office and MRS. Schleicher answered. Gave me an odd explanation and I received a check in the mail from an overpayment 5+ years ago! I'd avoid.

TRIFLING ! had an appt last week get there on time the lady…read moresays I have to reschedule because they don't have an hygienist. they open at 8 my appt was at 10 GAS IS 4$ you could've called me . CALL TODAY TO CONFIRM AN HYGIENIST, they say my appt at 12 was pushed to 3 , why? because 12 is lunch time . WHY IN THE HELL WOULD YOU SCHEDULE DURING LUNCH ?!? Trifling , distasteful, unorganized, completely unprofessional

Do not go here if you have other choices. They were negligent with my son after anesthesia and his…read moremouth is permanently altered and not for the good because of it.

I had the best experience today at my cleaning. I had a new hygienist this visit. Her name was…read moreMakeba (not sure the spelling is correct, sorry if not). She made the visit fly by. I even had to get all my X-rays done. Which can be very uncomfortable. She moved fast to get all 18 done. I told her it felt like 14. lol She was efficient and had a great positive attitude. She deserves all the Star on her own. All of the staff here are pleasant that I have dealt with personally. I would recommend this business.

This is our first intial visit. My wife had pain and swelling and took us the same day. Very clean…read morebuilding, friendly, and patient first priority. The initial paperwork is time consuming but bring your list meds. My wife went in for exam and they set me this week for exam. Delta Dental insurance taken here. At 70 years of age, they were friendly and business like at front desk. A big Army retired salute to our new dental family.

Michelle Szuhaj a minute agoNew-Edit Delete…read moreTOTALLY DISAPPOINTED! I broke a front tooth cap/cavity while travelling and relocating to FL from PA. I already had a serious setback to my relocation efforts before the tooth broke. So while stopped in VA I found Colonial Heights and they had a early morning availability to "glue" my tooth & "fix" it. After paying $400 for the visit, x-rays, & extra supplies to attached the facia...the tooth then broke again within 36 hrs. UGH. Upon calling the office and leaving messages...no one will return my call. I am requesting a refund. Relocation is expensive, and EVERYTHING helps! Can't find an email & no one returns calls.

Horrible, first he missed and stabbed me in the lip with the numbing needle, I told him my mouth…read morewas not numb, he started trying to rip my teeth out, I never been in so much pain in my life, it was horrible and I will not be back! He was too rough! Then the next day I called to cancel the follow up appointment because I was not happy with his services , the dental assistant called me back and was trying to argue with me! How unprofessional. Find some where else to go if u need a tooth pulled don't go here!