Cancel

Open app

Search

Mason Dixon Creations

2.0 (1 review)
Closed • 11:00 am - 8:00 pm

Services - Mason Dixon Creations

Gift shops

Mason Dixon Creations Photos

You might also consider

Recommended Reviews - Mason Dixon Creations

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

1 month ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

You might also consider

Verify this business for free

Get access to customer & competitor insights.

Verify this business

ELM Shoes

ELM Shoes

4.4(5 reviews)
8.4 mi
•$$$

Wonderful customer service! Looking for SAS shoes for my mother and we found them here. These shoes…read moreare well made and my mother is very happy with her purchase. We'll be back to shop again.

I'd been surfing the net and stumbled across some discontinued Irish Setter work boots on the ELM…read morewebsite. There were only two left, deeply discounted, and one of them was in my size! I placed the order. The initial phases of the purchase were outstanding. The credit card transaction went smoothly, and shipping was fast. At that point, I could have easily justified a five star rating for the retailer. However, when I received the shipment, I noticed that the synthetic "leather-like" material around the padded collar on one of the boots was disintegrating and peeling. The label on the boot indicates that it was manufactured nearly 4 years ago (Oct 2017). According to most footwear manufacturers, shoes and boots made with synthetic materials such as polyurethane generally have a shelf life of around three to five years. After that period, the materials can disintegrate due to a process known as hydrolysis. The actual time period depends on storage conditions. I wrote an e-mail to ELM shoes and attached a photo of the disintegrating boot. I indicated in my e-mail that I might visit a local cobbler to see if the boot could be fixed with a minor repair. To me, this would be preferable to having a really nice pair of boots end up in a landfill. After sending the e-mail, I visited a local Red Wing Company shoe store to ask for their opinion. The Red Wing store confirmed that the deterioration was likely due to their age. Red Wing suggested that I could wear the boots for up to 6 months, and then have them repaired under warranty if the condition worsened during that time frame. This would involve submitting a warranty claim through ELM shoes. At the same time, I received an e-mail from ELM offering me a refund for the boots. I replied to ELM that, based on my discussion with Red Wing, I was thinking about keeping the boots. I asked ELM if they would process a warranty claim for the boots if it became necessary. Up to that point, I'd been impressed with ELM's handling of the issue, and had "chalked up" the disintegrating boot to an honest mistake. However, that second e-mail to ELM was greeted with the "cold shoulder" treatment. I never received a reply. Perhaps my visit to the manufacturer's store offended their sensibilities in some way. After being ignored by ELM, I again contacted Red Wing. They agreed, in the absence of any assistance from the original retailer, to process a warranty claim directly if it becomes necessary.

Photos
ELM Shoes
ELM Shoes
ELM Shoes

See all

Mason Dixon Creations - giftshops - Updated May 2026

Loading...
Loading...
Loading...