Consistently excellent food, wonderful ambience, restaurant is always clean and neat, and service is always attentive. 5 stars!

Excellent food! Especially delicious butter chicken. And unobtrusive but attentive service. I'm not very familiar with Indian cuisine, so the waiter was a great help in deciding from an extensive menu. (And really good naan! ) Highly recommend... read more

Staying with my friends and they volunteered to bring home Indian. They chose this place over closer ones and I see why. Excellent cheese in the saag paneer, full of flavor. I ordered my chicken dish extra spicy and it was perfectly to my liking, with large chunks of chicken within. Add a superlative chickpea dish, great bread sauces, tasty rice... every dish is a winner here. read more

Enjoyed an absolutely delicious dinner here. Lamb madras was fantastic. The nanbread was delicious. I have enjoyed many delicious Indian meals over the years in a wide variety of locations. This was right up there. Service was excellent too. Very warm and friendly. I will revisit this place and I fully recommend it. read more

Tried Masala Bay Indian kitchen today for the first time as I've just moved to the area. I absolutely love this place! It's a very clean and well laid out. Everybody was very friendly and helpful. I had the mulligatwani soup and onion on. The soup was perfectly seasoned and spicy, which is what I asked for and the onion on was crispy on the outside and delicious on the inside. This is my new go to place for. read more

This place actually has decent indian food. However, the service is god awfully atrocious. We ordered food TO GO and went to pick it up at the allotted time it said it would be ready. However, once we arrived we noticed a plethora of other people waiting both inside and outside the restaurant. Come to find out, these other people were waiting for TO GO ORDERS. We spoke with the hostess and they told us we have to wait for the food to be ready. This wouldn't have been a problem, but we ended up waiting around an hour AFTER our pickup time for the food to be ready. Everyone else around us was also extremely frustrated. I understand if they were short staffed or there was an issue, but that definitely needs to be communicated to the customer and handled in a more professional manner next time. I do like the food but unfortunately don't think i'll be returning. read more

Have ordered from here and eaten off and on for about 7 years. In the last couple of years or so it's been hit or miss. I order the same dish every time (Shahi Paneer) and it is rarely consistent. I got it again recently as the last time was great (my hopes were back!) - but the sauce was like mush, I couldn't even finish it (which usually is not an issue for me - as I've never not finish my beloved Indian food)...I think I am done with this place for a while. The chefs need to get on the same page. read more

Swing in here for dinner with my youngest daughter and her husband. We ordered the butter chicken, vegetable pakora, chicken pakora and naan. Rice was fluffy and delicious. Each dish was absolutely spot on good sized portions too. Staff was pleasant and attentive without being intrusive. Will definitely go again read more

The food was delicious and service was good. The place looks nice and new. We had chicken tikka masala and lamb curry with naan, and samosas. Unfortunately one of the plates on the table was chipped, they should pay more attention to details. read more

Masala Bay Indian Kitchen - Indian Near Me - Littleton, Massachusetts

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Ordered online. Veg pakoras, mullegatawnee soup, tikka masala and garlic Naan. told 1 hour wait. arrived 45 minutes later and food was ready and COLD! tikka masala was almost soup it was so thin and runny. Mild spice level request was ignored in favor of more "flavor". Third time we have been burnt by their lack of prep. Done with these half assers. read more

We ordered food to go a few times, the food tastes good. Last time we ordered through Grubhub we found a dead ( and well cooked) cockroach in one of the dishes! Absolutely disgusting! We'll never go there again! I called them to tell them, they offered me a free meal for the next time! They didn't sound surprised or worried! They didn't want to refund me ! They said I should call Grubhub for a refund! Of course, surprise surprise ... Grubhub doesn't answer calls! Avoid them like the plague! They could well spread it around! read more

Food was good. I had the opportunity to visit with an Indian friend who felt the food was ok. I found it spicy and very good. My friend felt the food lacked spice. It had heat, but lacked authentic Indian flavor. read more

Pleasant courteous service and delicious authentic cuisine. Highly recommend, great value, delicious flavors and food was nicely presented. read more

Masala Bay Indian Kitchen - Fantastic lunch!!!! This place should be on a wait! - Indian Near Me - Littleton, Massachusetts

I placed a takeout order and when I got home I noticed that one of my order items was not in the bag. This was not a big deal but I tried calling the place a few times to ask if I could get a refund and wasn't able to get a hold of them. They called back several times and when we finally connected they apologized and offered to give me a free order of that item the next time I place an order. Great handling of customer service! read more

I rarely give three stars to my local fav restaurant since we visit this place frequently. Their food is authentic and good and the place is quiet with parking. Which makes it a solid 4-5 star restaurant in my opinion. BUT every time we dine here i come out feeling super crummy because of the wait staff. The lady who works there is the most unfriendly and rude waitress i've come across. I've tried to ignore it few times since its our fav indian place but its been happening so consistently that i feel the need to update it on my yelp. On one occasion she forgot one of our order and when i brought it to her attention she had the nerve to say, "no you didnt!" So we went back and forth saying "yes we did" vs "no you didnt" game which i found it to be pure ridiculous. We had two adults at the table who also heard me order the food(which was about 5-6dishes) and she NEVER wrote anything down on paper. Experienced wait staff would have said"let me check on it" or "let me throw that in asap" she stood there accusing us that we DIDNT order it. There wasnt even an ounce of doubt she might be wrong or she might have missed it. So thats the attitude we have to deal with everytime we are dining here. Never apologetic and always so rude ruining our meals every time. read more

I just heard their business got shut down because of roaches yet they're claiming it is for "kitchen work"... not very hygienic or honest. I highly don't recommend read more

Place is clean and looks nice. We ordered garlic naan, spinach paneer, chicken tikka masala, mango lassi and chai(tea). The spinach wasn't as flavorful as I would have liked. The kids and grown ups both liked the chicken and the mango lassi. I was expecting my chai to have aromatic spices but it was more black tea with a lot of half and half. Our favorite Indian restaurant is in Woburn so this place paled in comparison. There aren't a lot of Indian restaurants in the area so I think it's just ok. read more

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This place is in a plaza where we took a quick stop, on the way to New Hampshire and I opted for a take out of a few chaats. The chaats were like curry and didn't taste remotely closed to the real ones. The only good thing is that I had to wait only 10 minutes to get the order. read more

Don't get me wrong, this is really top notch Indian food and we've returned many times. Unfortunately, they absolutely do not care what level of spice you request. My family routinely eats very spicy food, and are very familiar with Indian food. However, we find ourselves ordering our food mild, and some of it still arrive fiery spicy, including dishes that usually aren't! We ordered a number of dishes for carry out on Feb 16th, and repeatedly asked for mild. Nothing was mild, and some dishes were so spicy we ended up throwing them out. On one visit, we heard a gentleman at another table complaining that he had ordered his food "medium", but it was so spicy that no one at the table could eat it, and then added "and we're Indian!". Food is great but proceed with caution...you never know what you are going to get. read more

Found this place off of yelp and was excited because of the reviews. Walked into a restaurant with only two tables full. Waited 15 minutes because the waitress was on the phone taking orders the whole time while the manager just stood there and watched. Service was so bad another couple left because they were tired of waiting for the waitress to come take their order. The food itself was decent. The chicken tikka masala what is trade of tomato sauce. Everything else was decent nothing great. Definitely would not be back. read more

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We paid $100 for 3 people, ordering 3 entree and 3 beers. Good location, decently tasting Indian food and service, at a slightly more expensive price than I would like - but then, it's New England, so we are definitely not in Kansas anymore. Their dal makhani was my favorite. The chicken curry was a bit unimpressive as I was hoping for their Telugu spices to kick in, which were somewhat absent. Their Saag Paneer was also okay, not great but not too bad either. The Chai was a total turnoff, just not worth ordering here. read more

I found this place on Yelp when I was looking for Indian places to try. I was disappointed to discover that their lunch buffet was unavailable. I was unable to find indication anywhere online that it was closed, especially considering that their website was still offering it! However, my initial disappointment did not affect the great service and food I received. I honestly only dropped in because I was craving some butter chicken and naan bread and this was the closest place I could find. The quality of the food was amazing. I ordered the butter chicken with mild heat and it was perfect. A lot of flavor and the chicken was cooked just right. The basmati rice on the side was also just how I always like it. In addition, I ordered their garlic naan. It came with large bits of garlic cooked into the surface and provided a great texture on top of an already delicious bread. Would love to come here again to try more food. Highly recommended. read more

Masala Bay Indian Kitchen - Butter Chicken with the included rice, a side of Garlic Naan, and Masalla Lassi - Indian Near Me - Littleton, Massachusetts

Good food. The spicy side even for mild. A bit different from the usual Indian regions are represented. Service with a smile and concern for our enjoyment. read more

The service was really slow. They are definitely not in a hurry! We finished our apps and left.

Great food in my opinion, but lousy customer service. We ordered takeout on Sep 16. Spent $108 which included a 15% tip. Husband picked it up and came home only to find 1 item missing. It's a 40 minute round trip drive so I wrote them an email asking for a $17 refund to my card - the price of the missing Chicken Tikki Masala. I've written twice, and twice I've been told they were processing a refund to the credit card. Today is Sep 29 and still NOTHING. It is SO FRUSTRATING to get takeout only to find it's wrong once you get home, and then they won't fix it to boot. I WAS a regular customer, spending $75 to $100 per order. I won't be making any future purchases with them ever again. I hope the hundreds of dollars lost in business each year was worth it to you, for a paltry $17 refund Parvin Gill. Online Clover Order ID: 6JWK0FWR7RGGA. read more

Masala Bay Indian Kitchen - Indian Near Me - Littleton, Massachusetts

Excellent food great service good prices! we got the tiki masala mince lamb naan. Very tasty and good spices.

I have been to this place before pandemic. And revisited here recently. With the pandemic situation they have been following the covid guidelines quite well. In Masala bay you will get one the best North Indian/ Punjabi dishes. The food is flavorful and not spicy. Flavors would linger on your taste buds for some time. And you would indeed revisit this place. Their butter chicken is one of the best dishes. It's creamy, flavorful slightly on sweeter side. Chicken is tender and tasty. The garlic naan is scrumptious and they serve it hot that goes really very well with butter chicken. For us the server served us butter chicken , daal tadka, and rice. And naan came after 5 minutes. That was really odd. Ideally they should be served together. Also they should definitely improve their to go boxes. The current boxes are awful. Your food would get mixed till you reach home . Some improvement can definitely be done for this. read more

Masala Bay Indian Kitchen - Butter Chicken - Indian Near Me - Littleton, Massachusetts

First time visiting this restaurant. We walked on a Saturday afternoon with one other table inside. We were told to take a seat but when we tried to sit at the bar, the manager waved to a table, we asked if we could just sit at the bar to which the manager asked us if we were going to eat and we replied yes, then she asked us if we were going to order food too. We said yes to both food and drink. She seemed annoyed. Got us a menu to share. We ordered two beers, an app and two entrees. We had to ask for our beers to be poured because the server took our order and just left us sitting at the bar. The beer we got was old and not carbonated. We suffered through the beers and decided to share a canned beer in the fridge (at least it would be carbonated and cold?). Unfortunately the beer was warm. The server was rude and obviously not happy with her job. She had an attitude because we had to ask another member of the staff for our beer we ordered. She came over and told us with a snort that she hadn't forgotten our beers. Steps of service are not in order. If someone orders a drink, get them the drink first and then the food, you could possibly even upsell a second beer when the food course arrives. My partner and I were not familiar with the menu, we google searched some of the menu items. When the restaurant is dead THAT is when you have time to show off your skills and help guests feel invited. The manager seemed confused, my partner asked her if she owned the place and she responded that she was a manager. She couldn't fathom that she was a server, relax, not everyone can be a manager, some people have to serve and there isn't anything wrong with that. What a strange and cold experience to have at a restaurant, absolutely no hospitality. Food was very flavorful and portions were large. read more

This place came well recommended by my brother, who dined in. However, it was a total disappointment when we ordered take out. We know our Indian food, and don't plan on going back here. The naans were awful- almost like they were store-bought and they took them out of the freezer and served it. The freshness wasn't there and it was rock hard. The curry also tasted like a frozen store-bought curry that was microwaved, mixed in with some raw tomato purée and served up. The chicken in the curry was stale and looked sickly grey. The aloo tiki again tasted stale; almost like it was stored away for a while in a freezer, thawed and served. Overall, a non positive experience here. read more

My first time here with my wife a couple weeks ago. Was excited for a new Indian food place. First thing I will say is that the food was incredible! The service was seriously lacking, but at the end of the night the food was enough to make us want to come back. If I were to guess, the night we went was unusually busy and they may have been understaffed. They provided a small bottle of water as we sat down which was weird and worried me that something may have been wrong with their water? We were seen by a server a few minutes in who asked us for drinks and then proceeded to ask us "what else" thinking we would mediate the ready to order. After this the service was downhill so much so that they forgot to put our food order in and came back to take our order again when they realized. They did give us some complementary apps but unfortunately it was one that we had already ordered and eaten earlier in the night. They forgot a few things that we ordered but honestly the flavors were very good and made us forget. I hope they can take some deep breaths and get the front of house in order for the next time we visit. read more

TLDR: Order takeout if you know what you want. THE REVIEW: Came here for dinner with my boyfriend because Indian places are usually great for having vegan options for me (bf is non-veg). Came right at dinner opening, was completely empty and quiet. No one else came to dine in but we noticed a lot of people coming to pick up takeout. Appetizers - Vegetable Samosa + Chicken 65 Entrées - Vegetable Vindaloo + Lamb Tikka Masala Apps were good. We asked for all of our food to be extra spicy and they definitely delivered (on my boyfriend's end). Good flavor. I am giving this place 2 stars because: - I do not believe they served me vindaloo. The curry I was served was yellow when all the vindaloos I've had and made at home have been a deep red color. Perhaps it's a from a different region and I could be ignorant (which is the thought that kept me from voicing the issue) but I was very disappointed. It was more sweet than vinegary or spicy. It tasted more like vegetable korma. - Waitstaff was alright, kind of standoffish but not very attentive. Took a while to get the check considering we were literally the only ones in the restaurant and only ordered 4 things. - I'm pretty blind without my glasses on so I thought their ceiling was black, but it turns out their ceiling is exposed. Not sure if they're doing renovations or not but they don't have any ceiling tiles. read more

This place was good, not great. Service was good but it was a random Thursday night. I had the garlic naan which was excellent. Really enjoyed the naan. Mango Lassi was very good. Where the meal kind of fell apart was the Lamb Kadai. I've had lamb Kadai only one other place and it is an amazing meld of flavors. This was good but pales in comparison to my other experiences. If I could give 3.5 stars, I would. Ordered medium heat which was fair but it didn't have the flavors I expected read more

Like the ambience, food & service is Ok. But I hope that management fix the errors in drink menu. First, the bar doesn't have a water or soda tap, which is basic thing in any bar. Second, the prices in bar menu are misleading and I was not clarified about the same. So I was surprised to see the bill. I paid it, but not happy to pay more than what I expected. read more

Don't bother. We ordered delivery and they didn't get part of our order. We called to see why and realized we weren't charged for the items. We offered to pay for the missing item and were told, "no problem, we'll bring it out to you. Sorry about that." We thought, that was nice of them. Two hours later, nothing. I called back and the manager whom took the original order told me that my wife never ordered the item but if I wanted to drive there and pick it up, he would make it for me. No thanks. Wrong answer. I'll go elsewhere from now on. It was good food but it wasn't that good. After I wrote this he called back to say he would bring it out. I'm not interested. After he said two times that my wife never ordered the item we were done. read more

Masala Bay Indian Kitchen - Indian Near Me - Littleton, Massachusetts

Consistently good food. Highly recommended. Taking off one star for the front desk person who has no idea how to do that job. read more

The important thing to know about Masala Bay is it's essentially just a takeout place. We went here for dinner last night and the service experience was deeply subpar. From the waiter dropping plastic pony bottles of water on the table for our water, to the constant phone ringing for orders that are run out to the pickup table, to the congregation of "waiters" that mostly ignored us (initially the only ones in the restaurant). I had to ask twice for glasses of iced water with the second request received as if I was harassing for something unreasonable. And they were out of 5 (yes, 5) of the wines/beers on the menu my husband asked for as each beverage requested in succession was "out." All that being said, the food was really good. I had chicken saag, my husband had lamb tikka masala and our friend had chicken masala, all accompanied by garlic naan and chili naan bread. Resistance is futile, so don't go here for a nice sit down dinner, rather call ahead and just run in to pick up your dinner. read more

We got there pretty late, after a movie, and were clearly going to be the last table sat. The staff were still perfectly attentive. We got Saag Paneer, Pork Biryani, and something else I forget now with chicken. It was very good. We got medium spice and that was very tasty for me (I'm usually pretty sensitive to spice. This had a kick but delicious flavor so it was worth the kick.) is definitely go back! read more

Really bad customer service! Despite tables being available and enough space we were said they can't accommodate us. We were a party of 11 and they were lazy to move the tables(a huge group had just left before us so not like they didn't have space). All of this after making us wait 10minutes outside. read more

We have been coming to Masala Bay since they opened five years ago. Every other weekend, we place a large order with enough food to feed us for the entire weekend. We know what to expect. When we began unpacking our order tonight, I discovered that the five orders of papadum were just crushed tiny pieces with many of the pieces burnt. I was confused. We order papadum all the time, and it's never looked like this, like a box with a few random crumbs. I called the restaurant to explain the situation. The woman said that they didn't have boxes big enough for the papadum and that's why they were in pieces. She then passed the phone to someone else and I again explained what we'd received. He told me that that's how it's supposed to be and that I could drive back to the restaurant so that I could see what a papadum looks like. Seriously? This is the response to a customer who has a problem with something which was received? I know what a papadum looks like. I've been ordering them from this restaurant for years. He was unwilling to accept responsibility for a food item that was not acceptable. I didn't want a replacement, just acknowledgment. To top it all off, the vegetable pakoras were dried out and hard, and they were most likely the previous day's leftovers as we were one of the first orders to be called in after they opened at 5:00 pm. We frequented this restaurant for so many years, dropping hundreds of dollars each month. They are the most convenient choice for Indian food, but we will no longer be coming here. It's clear they don't value their customers and the convenience is no longer worth it. read more

Masala Bay Indian Kitchen - Papadum - Indian Near Me - Littleton, Massachusetts

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Good service. Vindaloo was really spicy hot. Almost difficult to eat. I still enjoyed the flavors and delicious Naan. The place had a very busy take out business and seems popular with the locals. Prices are reasonable. Okay/price value relationship. I would return to try another entree on their menu. read more