I called Masada Roofing to get an estimate for repairs to a leaky roof, after my initial insurance claim was denied due to damage caused by a tree limb. The owner, Derek, called me back within a few hours and scheduled a free inspection that same evening. After examining my roof, Derek advised me that there was obvious hail damage which the insurance claims rep had missed. He suggested that I call my insurer back and ask for a re-inspection be done with Derek there to point out the hail damage. Within a few days, the insurance rep and Derek had scheduled a re-inspection and the result was that insurance would cover the new roof and I would pay for the interior damage and decking replacement from the leak which was not due to hail. While Derek was inspecting my roof, he noticed severe damage to my neighbor's roof as well. Derek scheduled both roofing jobs for the same day in the following week. All of this only a few days after my initial call to Masada. On the day the roofing was done, the crew showed up promptly at 7am and finished my roof just after noon, including replacing some decking and putting down a radiant barrier I opted to add while the roof was being done. Derek came out to do the final inspection with me around lunchtime and explained what would be done for the cleanup after they finished the other roof next door. They were done with my neighbor's roof that afternoon and the cleanup went exactly as described. A magnet was used to sweep for loose nails on the lawn, debris was completely removed and the walkways and porch air blown. Derek came by again that afternoon while the cleanup was being done to make sure everything was going well.
From my initial call to the new roof repairs being completed, the entire process took less than a week and a half. Throughout, Derek was available by phone for any questions I might have, usually answering immediately and on only a couple of occasions needing to call me back, which he did within an hour or two. Derek's experience and knowledge of the insurance claims process saved me several thousand dollars and what I did pay for, the replaced decking and new radiant barrier, was very reasonable. I have never had a better interaction with a contractor. Derek and his roofing crew were professional, knowledgeable and prompt throughout the entire experience. I highly recommend Masada Roofing. I'm glad I found them. read more