I'm going to start this review off with a TLDR...
Stay away from MAS Moving at all costs. Apologies in advance, but this review is 3 months in the making.
What started as a pleasant experience with good service turned into a nightmare move. I first found MAS by searching for plastic, reusable moving boxes. I filled out a form and got a call with 12 hours. Spoke with Luis and he explained to me that if I want to rent his boxes, I will either need to use them for moving or pay a fee per box. (hindsight, I should have just paid the rental fee.) I asked about his moving fees and he explained very clearly that there is an hourly, per man charge, a truck fee, and everything else was included. Also the boxes would be free of charge. I requested 50 boxes and he said he could deliver the next day.
I explained to Luis that in order for someone to deliver boxes, he must have a driver's license on him in order to enter our gated community. Day of the delivery, guy shows up with no license. Luckily, I lived near another gate, so I made him park his truck and hand carry the boxes (4 trips) to my home. Minor crisis, averted.
FFWD 2 weeks. I needed more boxes. Called Luis, no problem, he will send tomorrow. I reiterated, "You driver MUST have a license on him." "Yes sir, he replied, my guys are required to carry their license when driving on the job." Guess what happens next...NO FUCKING LICENSE!!" I made him walk again.
Move date arrives, guys are 15 min late. Not a problem, I am a reasonable person. They arrive in a pick up truck, 5 guys in total (4 movers, one driver). They were polite and all spoke English. I asked where the 50 foot moving truck was, they said that the driver was going to pick it up down the road. Fine. They start unloading their gear and begin packing up my furniture.
Not 15 minutes go by, my bathroom turns into a revolving door of a public bathroom. I swear each and everyone of those guys dropped major heat in my toilet. I don't know about you all, but I try to handle my business before going to work. They absolutely destroyed my bathroom (figuratively). It was so disgusting. I try to get over this and do.
Hour goes by, no truck. Two hours go by, no truck. I ask often and get lots of "I dunno's" At this point, they are humming along, wrapping, packing, hauling furniture out of my home onto the driveway (since they don't have a truck to load up!)
I find the main guy outside talking on the phone...in Spanish (thankfully, I understand enough to be dangerous) so I asked what happened, since I knew something was wrong. He said everything was fine. I called him out and said, that's not what you told your boss. Turns out they snapped a leg off of my very expensive buffet. Spoke to Luis, he rudely told me that shit happens, but they will fix it to like new condition. Ok, no time dwell, we have a house to move. I told them to be more careful.
4 hours pass, no truck. 5 hours pass, I call Luis and get a little more heated, which causes him to get very aggressive, rude, and condescending.
Finally the truck arrives (reason it took so long is, yep you guessed, the DRIVER FORGOT HIS FUCKING LICENSE AT HOME!! ARGHHHH. Not only was this truck now 5 hours late, it was 15 feet, no 50. I had a 2500 sq ft house, this shit did not add up.
I will FFWD some less important details here... it took them 4 trips back and forth (wasting and clocking time) to move my home. Thankfully the drive was 1/4 mile down the street.
We moved into our brand new house which before we got there, I told the guys, that if they will be walking on carpet they must wear shoe covers. They obliged. They also kept the shoe covers on while walking outside!! How stupid and dense can you be??
I will FFWD some more, less important details here...
Finally, time to settle up. Here's where the scam begins.
*What I was told I would be charged for:
-4 men (per hour)
-1 truck (flat fee)
-all materials included
*What they tried charging me for:
-4 men (per hour)
-1 driver (per hour)
-truck (per hour)
-all packing materials (which they used with no abandon)
-rental fee for boxes
-2x delivery fee for boxes
I called Luis and Lupe and spoke to both. We got into a shouting match, they telling me, this is the norm. I yelled some more and finally, wanting them to get the fuck out of my home, we settled on no charge for the packing materials. (I knew in the back of mind that I was going to fight the charge on my Amex.) I read over the agreement (which clearly states, must be signed before commencing work), I signed and time stamped hoping that it would help my case.
It took them about a week, but they returned my buffet in very acceptable condition. Thankfully the break was hidden to the eye.
I tried twice to fight the charge with Amex and finally gave up. I learned my lesson to do more research and will educate all my friends to stay the fuck away from MAS Moving. read more