Drs are good... office staff is terrible, I've had trouble with them on several occasions.read more

The care team at Country Roads is excellent! Within a couple of months after moving to Sherman, I…read moredidn't have a dentist yet but found them when I needed some emergency dental work for a crown that broke off. Although their schedule was pretty full, they squeezed me in. That visit was so good, my wife and I made them our family dentist. The only thing I wished they would offer is an online payment system. Didn't see that on my bill or on their website, so that would be a great addition to their excellent service.

Dr. Ahmed was great. I needed two teeth filled, and he did it quickly, and without pain. He was…read morealso a lot cheaper than the previous dentist I had seen. The previous dentist was going to charge me $50 more per filling than Dr. Ahmed, so on a friend's recommendation, I went to see Dr. Ahmed. He not only charged me a lot less, he told me that the teeth that the other dentist said needed to be filled, did not need fillings, but when he looked at the X-rays, he found other teeth that needed to be filled, which I could see on the X-rays when he pointed them out to me. Needless to say, Dr. Ahmed is now my dentist, and I'm very happy about that!

Wonderful dental office! Everyone was friendly, professional, and caring from start to finish. They…read moremade me feel comfortable and took the time to explain everything. Highly recommend!

Great quality care from the hygienist to the new Dr, it's clear that this place is in good hands…read more I'm a new patient and plan to keep coming. They also made an effort to save me as much as they could on my plan. Won me over!

I've never had such an experience like this before. The new front office person told me they took…read moremy insurance. After a 1.5 hour drive in the heat, I was told they did not take my insurance. The doctor said it would be $2000.00 and some change. I saw the screen where it listed it out. I said I'd still pay out of pocket; he said he'd have his front office people see what Aetna pays. I've always had out of network dentists and had to pay a small portion, so not 100% covered: I understand this part. Needless to say, they never called me, so I called back and the lady told me I would owe a lion's share of the $2500.00. Wait, how did $500.00 get added on? She said Aetna may pay only a couple hundred dollars; this is incorrect. I called Aetna (one of the best plans), and they do pay, it's just a lower amount. So Aetna told me to get a procedure code and a tooth number, so I called the front office back to get this information and they said Dr. Dahle said I should see a new provider? I am so confused. I work in healthcare as well and I'd never treat a client as such. Incorrect information (lies), rude front staff and then a random release of patient. I only visited them for 20 minutes or so and was ready to pay out of pocket.

Their slogan should be "Netflix and Fill." No complaints here when you can focus on watching your…read morefavorite show as they're working on your teeth. Dr. Nguyen, Jennifer, and the entire office staff are amazing! Everyone is super friendly and goes the extra mile to made sure I was comfortable. Came here for some work in preparation for my upcoming wedding and I couldn't be happier! My hygienist, Roxanne did a wonderful job! Probably one of the best cleanings I've had as she was very thorough. I absolutely hate getting dental work done, but Dr. Nguyen was patient, kind, and gentle. He made sure I was aware of every step and made sure I was comfortable during the entire process. I loved that despite having a packed office, he took his time and didn't rush through anything. I also had my first whitening done and I'm super impressed with the results. These pearly whites are ready to take countless photos on the big day!

We've happily used North Texas, dental, Dr.Nguyen, ever since we moved to Denison, Texas, four…read moreyears ago, without any problems until this year. very happy practices they have changed their financial rules this year, and they are ridiculous. I had to have a four tooth bridge, and I don't feel like I was fully informed about my options or what the bridge would be like when I received it. I found out on my last day of treatment as Dr. Chris was putting the permanent bridge in my mouth, that he had made the larger than my teeth, because he felt it would be stronger that way. The bridge is ill- fitting and it rubs the side of my cheek all the time. It is visibly larger than the other teeth, that Dr Kris told me I would get used to it and not notice the size difference. It is very hard to clean with any floss I have tried, but then I was never told what kind of floss to use. I have found that it also affects my speech production. If things have been fully explained to me from the beginning, I would have opted for dental implants, too late for that now! I've already spent almost $6000.00 on this bridge and have experienced a lot of pain and discomfort along with it, so I am not happy. Additionally, this office has changed its financial policies, and now require total estimated payment up front, before any work will be done. This policy started in August. My agreement with them started in May/June, so should not apply to me in the first place. We made a generous down payment, required in my agreement, and then when it came time to pay the balance, the accounting was all screwed up. My account was mingled in with my husband's, and she could not tell what was mine or his. she was insistent that we pay almost $300 on my husband, that he had already paid. She said he did not pay it and she could not find it anywhere in the computer. Finally, after a long financial meeting, she found his payment made actually above the amount she was requiring me to pay. My husband had to walk out of that meeting because he knew he was going to say something very ugly, and he works very hard to not do that. I brought my me, but she said that didn't matter because they didn't have them and I said I have them right here, and she said she had to get her own copies from the insurance, that mine would not meet her needs, and in the meantime, I had to pay the total amount she estimated was still due. She was very insistent, rotely repeatedly the same thing over and over, that I had to pay her estimate. I finally had to say, " you can have a choice, I can leave here paying nothing or I can leave here paying the amount I show that Medicare says I owe you after processing the claim." she stated that the choice is that I must pay upfront in the future and that today I had to pay what they estimated I have would owe. she said it didn't matter that I had They had to get their own EOB before they would have the exact amount I would owe. She never did actually choose, but she did accept my payment according to my Medicare statement from the EOB. THEN TODAY WHEN MY HUSBAND WENT IN FOR A CLEANING, SHE MADE HIM PAY OVER $200 BECAUSE SHE SAID HIS BENEFITS HAD RAN OUT. HE TOLD HER HE HAD NOT HAD HIS BENEFITS RUN OUT AND SHE WAS MISTAKEN. ANYWAY, HE LEFT PAYING OVER $200 THAT HE DID NOT OWE, which we both were sure was applied to my supposed balance, especially since his receipt showed my name only at the top. All of this financial distress caused us was only about a pittance of $300 difference in what Medicare said I should pay and what she wanted me to pay. so they are cooking the books, trying to confuse the customer to get more money that is not due them. I am very sorry you have lost two of your PAYING patients, and sorry we have to find A new dentist. ALL over a tiny percentage of a bill we had already paid. you will lose more patients over this, so I dont see how this is going to help your finances, which obviously are in a dilemma.

Dr. Shoemaker and his staff are phenomenal! As someone with a slight phobia for dentists, this team…read morehas me excited about coming back. They went above and beyond to treat an emergency and I left happy with the results. The office is new, clean, family oriented, and pleasant. From the office/business staff to the assistants and hygienists, you truly feel as though everyone views you as important. Everyone is also highly relatable and speaks to you as a colleague. I highly recommend this dentist and his office.

Where to start? Dr Shoemaker made fun of my clothes told me…read moreto go make money when I told him I couldn't afford more after I paid thousands to have my teeth fixed! his staff was incredible. That's the best part of this place is the staff, but I felt he was rude & my teeth have felt uncomfortable since i got them done. They make you sign a paper immediately after saying that it feels OK but how do you know it feels OK when you've just been the dental chair for hours It's been a year and I don't really like to make complaints but the more I think about it the more it really upsets me. Wouldn't go back. Also, He told me a filling I needed had never had a filling, and I knew it did and the filling had fallen out, and second-guess myself I called the prior dentist in another town to confirm that I did have a filling in that tooth!

Peppermint Dental has been my dentist since I had cancer in my salvia gland 3 years ago. They…read moreworked with my oncologist to ensure the health of my teeth and jaw bones since I had to have 34 radiation treatments. The dentist makes sure each time that there is no deterioration in my jaw bone. Jackie Walker Peppermint Dental does an excellent job with my bi-yearly cleaning. Love the way my teeth feel after the cleaning. During this time I am checked to see if there any issues that will need to be attended too. What is nice the dentist always comes in and looks things over after the hygienist finishes. Louise Walker

DO NOT WASTE YOUR TIME OR YOUR HEALTH WITH THIS PLACE!!…read more Surprise billing....again. 5 months after a routine cleaning I suddenly owe 38 dollars. Five effin' months. When I had the cleaning, I specifically asked if I owed anything. Anything at all. No hidden charges. Nothing lurking to bite me later. Was told what I owed....AND I PAID IT ON THE SPOT!!. Now I get an automated text message saying I owe 38 dollars. Department of Motor Vehicles is more organized, efficient, and accurate than this office staff. Just say NO!

This is the best dentist I have ever had. They were very attentive to my needs and provided me with…read morefantastic care. Everyone was very kind and knowledgeable. The dentist is top notch we are lucky to have her here in our community.

The whole staff is incredible. My jaw started swelling yesterday morning. I didn't think much about…read moreit. Until I woke up this morning & it had gotten worse. I've never been there before. A friend referred them to me. So I call to see if I when they could schedule me in. I was working out of town & was about 4 hours away. With out hesitating they said they could work me in when ever I got there. When I got there they treated me like I've been seeing them for years. The office was clean. Once the Dr. figured out what was wrong. She explained all my options to me. Then made sure to answer any question that I had. Never once did I fell like I was just a number. Being rushed in & out. So they could see the next patient. They made me feel like I was the only one there. I would & will refer my friends & family to them.

Courtright Orthodontics will not disappoint. With frequent visits for treatment, the friendly…read morestaff and office environment is a pleasure to be around. Our teenager is always comfortable with Dr. Courtright and appreciates his efforts to explain and inform during the process. The end result was fabulous, a beautiful smile! We highly recommend Courtright Orthodontics in Denison, TX.

Amazing doctor and staff. You will not be disappointed with this place. My daughter had her braces…read more2 years and we had nothing but the best service. Thanks Dr. Courtright and staff!