We've happily used North Texas, dental, Dr.Nguyen, ever since we moved to Denison, Texas, four years ago, without any problems until this year. very happy practices they have changed their financial rules this year, and they are ridiculous. I had to have a four tooth bridge, and I don't feel like I was fully informed about my options or what the bridge would be like when I received it. I found out on my last day of treatment as Dr. Chris was putting the permanent bridge in my mouth, that he had made the larger than my teeth, because he felt it would be stronger that way. The bridge is ill- fitting and it rubs the side of my cheek all the time. It is visibly larger than the other teeth, that Dr Kris told me I would get used to it and not notice the size difference. It is very hard to clean with any floss I have tried, but then I was never told what kind of floss to use. I have found that it also affects my speech production. If things have been fully explained to me from the beginning, I would have opted for dental implants, too late for that now! I've already spent almost $6000.00 on this bridge and have experienced a lot of pain and discomfort along with it, so I am not happy. Additionally, this office has changed its financial policies, and now require total estimated payment up front, before any work will be done. This policy started in August. My agreement with them started in May/June, so should not apply to me in the first place. We made a generous down payment, required in my agreement, and then when it came time to pay the balance, the accounting was all screwed up. My account was mingled in with my husband's, and she could not tell what was mine or his. she was insistent that we pay almost $300 on my husband, that he had already paid. She said he did not pay it and she could not find it anywhere in the computer. Finally, after a long financial meeting, she found his payment made actually above the amount she was requiring me to pay. My husband had to walk out of that meeting because he knew he was going to say something very ugly, and he works very hard to not do that. I brought my me, but she said that didn't matter because they didn't have them and I said I have them right here, and she said she had to get her own copies from the insurance, that mine would not meet her needs, and in the meantime, I had to pay the total amount she estimated was still due. She was very insistent, rotely repeatedly the same thing over and over, that I had to pay her estimate. I finally had to say, " you can have a choice, I can leave here paying nothing or I can leave here paying the amount I show that Medicare says I owe you after processing the claim." she stated that the choice is that I must pay upfront in the future and that today I had to pay what they estimated I have would owe. she said it didn't matter that I had They had to get their own EOB before they would have the exact amount I would owe. She never did actually choose, but she did accept my payment according to my Medicare statement from the EOB. THEN TODAY WHEN MY HUSBAND WENT IN FOR A CLEANING, SHE MADE HIM PAY OVER $200 BECAUSE SHE SAID HIS BENEFITS HAD RAN OUT. HE TOLD HER HE HAD NOT HAD HIS BENEFITS RUN OUT AND SHE WAS MISTAKEN. ANYWAY, HE LEFT PAYING OVER $200 THAT HE DID NOT OWE, which we both were sure was applied to my supposed balance, especially since his receipt showed my name only at the top. All of this financial distress caused us was only about a pittance of $300 difference in what Medicare said I should pay and what she wanted me to pay. so they are cooking the books, trying to confuse the customer to get more money that is not due them. I am very sorry you have lost two of your PAYING patients, and sorry we have to find A new dentist. ALL over a tiny percentage of a bill we had already paid. you will lose more patients over this, so I dont see how this is going to help your finances, which obviously are in a dilemma. read more

I have been a patient at this office for years and spent thousands to get my family the care they needed. When relocating to the area I chose this office specifically and truly felt my children were gaining education and positive relationships with a dentistry I could trust. Today I made an emergency appointment due to a broken tooth that occurred over the weekend. I made a down payment to ensure I could attend this appointment in a timely manner to not worsen my injury. After numbing occurred, they brought me an itemized bill showing the insurance money they would receive and the very hefty payment I would have to make prior to getting care. Although they have received a massive amount of money from me both from insurance and out of pocket over the years they were rigid on not being willing to allow partial payment and bank info for a resolution the following day. Melanie mentioned that they have been charitable, although invoices show my commitment to pay for services received. This placement of finances over patient care, specifically in a critical situation, reveals their true priorities. It is obvious that with a lack of immediate care and worsening of this tooth fracture, they would only gain further financial transaction in the long run. I would recommend you choose a dentist who wants to maintain relationship with your family, who will care when your situation is critical, and who does not give you a solution of "there are other dentists you could try" Thank you Melanie, for helping me and others within our community to understand that your office has no commitment to actually maintaining patients. Healthcare facilities that function as a rotating door for new patients without priority in keeping faithful patients should be testimony enough. in the words of their own employee "you should try elsewhere." read more

Excellent service, very friendly & professional physicians & staff in a convenient location. Saturday appointments are also available for those of us with busy schedules read more

This has been the best dental office I have ever been to. Everyone is super friendly, and the staff are organized and service is very quick. Best dental practice in Texoma! read more

Amazing service! I love coming here for my check ups. They are always so welcoming & very informative. Definitely check them out!

Prompt service and pretty and clean and comfortable office. Good location. Efficient and gentle. Don't try to sell you things you don't need. read more

I previously left a five star review for NTD but my wife and I left their office last month very unhappy not on any work done but being dropped because we are on Medicare with supplemental insurance so they told us could no longer see us I guess they just don't make enough money off of old folks read more

Their slogan should be "Netflix and Fill." No complaints here when you can focus on watching your favorite show as they're working on your teeth. Dr. Nguyen, Jennifer, and the entire office staff are amazing! Everyone is super friendly and goes the extra mile to made sure I was comfortable. Came here for some work in preparation for my upcoming wedding and I couldn't be happier! My hygienist, Roxanne did a wonderful job! Probably one of the best cleanings I've had as she was very thorough. I absolutely hate getting dental work done, but Dr. Nguyen was patient, kind, and gentle. He made sure I was aware of every step and made sure I was comfortable during the entire process. I loved that despite having a packed office, he took his time and didn't rush through anything. I also had my first whitening done and I'm super impressed with the results. These pearly whites are ready to take countless photos on the big day! read more

After years of going here I can say I am sadly disappointed in their billing and charging practices. At my last appointment I was informed I had around a $400 balance due that had been growing in amount for over a year when I have always said if it was not completed covered by insurance do not do anything above and beyond the normal cleaning. I even prepaid for the one procedures ahead of time to keep from any balance being on the account.This is unacceptable. When I called in to inquire about things they were just happy to inform me that the bill due was mine to pay and not by insurance and they were happy to cancel all future appointments for me and my daughter. I hate writing bad reviews but others need to know to be extra careful with this business. read more

I did reach out about the tooth that was damage by the tech but the doctor says there was no damage and now I can't eat anything on that side of the tooth. read more

Beautiful office with friendly and professional staff. Came in for teeth cleaning, zoom whitening, and cavity filling. Love that the dentist actually shows you the before and after X-rays to explain what you need done and what was actually done during the visit rather than just telling you what you need and expecting you to agree blindly to the procedure. Highly recommended. read more

This place is great!! State of the art equipment and very professional staff. These dentists really know what they're doing. And made me comfortable the whole time. Plus you can watch TV while you get work done. Bonus!! read more

I was on vacation in Dallas and unfortunately had a dental emergency. Womp womp. One of my friends in the area recommended Dr. Nguyen, so I called the office and was seen on short notice. I'm one of those people who dread finding a new dentist and a new doctor. I normally wait until an emergency to find one (bad, I know). However, everybody in the office eased my worries. The front desk staff was able to work me into the schedule, and Dr. Nguyen took care of my issue. He took the time to explain everything, which made me feel better. It was painless. I was in and out in less than two hrs and was able to enjoy the rest of my vacation and all the great food around Dallas. The best part was when they called to check in on me about a week or two later. If I lived in the Dallas area, I'd definitely be a regular patient of theirs. read more

From the minute you step in the doors, you are treated like family. The office staff and hygienist were so personable and kind. Normally I hate going to the dentist because I questioned their honesty and work. Dr. Nguyen is gentle, thorough and honest. I could barely feel anything when getting a procedure done. They made sure I was comfortable and let me know my options. If you're looking for an exceptional practice, come here. It's worth the drive! read more

I love how Dr.Nguyen & his entire staff is very friendly, informative & professional. I'm starting my Invisalign with NTD & i can't wait to see the results in a few month! I would recommend North Texas dental to everyone ! read more

Thank you to a great staff and personal thanks to Dr. My Tran. First new patient visit for my wife and I. Knowledgeable, experienced and caring facility. We were kept informed and both were completely cared for in 90" for 2 people. We are now loyal customers! read more