I absolutely had to take the time out of my day to write a great review for Dr. Grant smith. Dental…read morework has always been fairly scary, uninformative, and stressful for me. He is by far the kindest dentist I have EVER had. He explained every single thing to me, and insisted that if the work we did was not making my pain better that we would keep searching for solutions until it was resolved. I finally felt heard, respected, and truly cared for. I was genuinely so grateful and hopeful after leaving my appointment. Thank you for being so attentive and for caring for your patients on a level I've never experienced. You are truly amazing at what you do.

A great clinic, well run, cutting edge technology.....great father and son team…read more Found a problem that needed to be taken care of and they worked me right in......simply perfect

This is the best dentist I have ever had. They were very attentive to my needs and provided me with…read morefantastic care. Everyone was very kind and knowledgeable. The dentist is top notch we are lucky to have her here in our community.

The whole staff is incredible. My jaw started swelling yesterday morning. I didn't think much about…read moreit. Until I woke up this morning & it had gotten worse. I've never been there before. A friend referred them to me. So I call to see if I when they could schedule me in. I was working out of town & was about 4 hours away. With out hesitating they said they could work me in when ever I got there. When I got there they treated me like I've been seeing them for years. The office was clean. Once the Dr. figured out what was wrong. She explained all my options to me. Then made sure to answer any question that I had. Never once did I fell like I was just a number. Being rushed in & out. So they could see the next patient. They made me feel like I was the only one there. I would & will refer my friends & family to them.

Their slogan should be "Netflix and Fill." No complaints here when you can focus on watching your…read morefavorite show as they're working on your teeth. Dr. Nguyen, Jennifer, and the entire office staff are amazing! Everyone is super friendly and goes the extra mile to made sure I was comfortable. Came here for some work in preparation for my upcoming wedding and I couldn't be happier! My hygienist, Roxanne did a wonderful job! Probably one of the best cleanings I've had as she was very thorough. I absolutely hate getting dental work done, but Dr. Nguyen was patient, kind, and gentle. He made sure I was aware of every step and made sure I was comfortable during the entire process. I loved that despite having a packed office, he took his time and didn't rush through anything. I also had my first whitening done and I'm super impressed with the results. These pearly whites are ready to take countless photos on the big day!

We've happily used North Texas, dental, Dr.Nguyen, ever since we moved to Denison, Texas, four…read moreyears ago, without any problems until this year. very happy practices they have changed their financial rules this year, and they are ridiculous. I had to have a four tooth bridge, and I don't feel like I was fully informed about my options or what the bridge would be like when I received it. I found out on my last day of treatment as Dr. Chris was putting the permanent bridge in my mouth, that he had made the larger than my teeth, because he felt it would be stronger that way. The bridge is ill- fitting and it rubs the side of my cheek all the time. It is visibly larger than the other teeth, that Dr Kris told me I would get used to it and not notice the size difference. It is very hard to clean with any floss I have tried, but then I was never told what kind of floss to use. I have found that it also affects my speech production. If things have been fully explained to me from the beginning, I would have opted for dental implants, too late for that now! I've already spent almost $6000.00 on this bridge and have experienced a lot of pain and discomfort along with it, so I am not happy. Additionally, this office has changed its financial policies, and now require total estimated payment up front, before any work will be done. This policy started in August. My agreement with them started in May/June, so should not apply to me in the first place. We made a generous down payment, required in my agreement, and then when it came time to pay the balance, the accounting was all screwed up. My account was mingled in with my husband's, and she could not tell what was mine or his. she was insistent that we pay almost $300 on my husband, that he had already paid. She said he did not pay it and she could not find it anywhere in the computer. Finally, after a long financial meeting, she found his payment made actually above the amount she was requiring me to pay. My husband had to walk out of that meeting because he knew he was going to say something very ugly, and he works very hard to not do that. I brought my me, but she said that didn't matter because they didn't have them and I said I have them right here, and she said she had to get her own copies from the insurance, that mine would not meet her needs, and in the meantime, I had to pay the total amount she estimated was still due. She was very insistent, rotely repeatedly the same thing over and over, that I had to pay her estimate. I finally had to say, " you can have a choice, I can leave here paying nothing or I can leave here paying the amount I show that Medicare says I owe you after processing the claim." she stated that the choice is that I must pay upfront in the future and that today I had to pay what they estimated I have would owe. she said it didn't matter that I had They had to get their own EOB before they would have the exact amount I would owe. She never did actually choose, but she did accept my payment according to my Medicare statement from the EOB. THEN TODAY WHEN MY HUSBAND WENT IN FOR A CLEANING, SHE MADE HIM PAY OVER $200 BECAUSE SHE SAID HIS BENEFITS HAD RAN OUT. HE TOLD HER HE HAD NOT HAD HIS BENEFITS RUN OUT AND SHE WAS MISTAKEN. ANYWAY, HE LEFT PAYING OVER $200 THAT HE DID NOT OWE, which we both were sure was applied to my supposed balance, especially since his receipt showed my name only at the top. All of this financial distress caused us was only about a pittance of $300 difference in what Medicare said I should pay and what she wanted me to pay. so they are cooking the books, trying to confuse the customer to get more money that is not due them. I am very sorry you have lost two of your PAYING patients, and sorry we have to find A new dentist. ALL over a tiny percentage of a bill we had already paid. you will lose more patients over this, so I dont see how this is going to help your finances, which obviously are in a dilemma.

Where to start? Dr Shoemaker made fun of my clothes told me…read moreto go make money when I told him I couldn't afford more after I paid thousands to have my teeth fixed! his staff was incredible. That's the best part of this place is the staff, but I felt he was rude & my teeth have felt uncomfortable since i got them done. They make you sign a paper immediately after saying that it feels OK but how do you know it feels OK when you've just been the dental chair for hours It's been a year and I don't really like to make complaints but the more I think about it the more it really upsets me. Wouldn't go back. Also, He told me a filling I needed had never had a filling, and I knew it did and the filling had fallen out, and second-guess myself I called the prior dentist in another town to confirm that I did have a filling in that tooth!

Best of the best! Professional, fantastic staff, down to earth, don't tooth shame and don't high…read morepower sales you. His office got me in for a emergency situation (crown snapped off at gum line). Dr. Shoemaker was up front with options and he went above and beyond helping me in my emergency situation, did not rush me, even stayed over time (staff too) to make things right (I called 6 different dentist and no one would help me)(my dentist retired). If your scared of injections at the dentist don't be! I did NOT feel him injecting the numbing medication, how wonderful is that! This was a PAIN FREE PROCEDURE (root canal) how he managed that is a mystery because I'm scared of dentist? I can't say enough great things about my experience with Dr. Shoemaker and his staff.

My adult daughter is developmentally delayed w/few other issues. Over the year she has been to…read moreseveral different dentist and just would not let them treat her. I had just about giving up. Then my girls wisdom teeth were giving her a lot of pain. Dr Steele was recommended. I took her for an first visit and things went well. We scheduled for work to be done. I can not say enough good about Dr Steele & his asst. Rebecca! They were great with my daughter!! Thank you so so much Dr Steele for your professionalism & personally and pacience!! Rebecca you are wonderful also! Much success to you and your office!!

Do not buy their care plan, it is a rip off. I decided that…read morethey have shady billing practices ($$$) and I can't afford them. I was up from with receptionist and willing to talk with business manager for my complaint. Business manager did not bother to call me to address my issues with their billing.

Charge u 65 dollars for canceling appointment!! I canceled it 1 hr after I made it due to couldn't…read morefind a Babysitter. The appointment was set for next day at 9. They forgot to send antibiotics to pharmacy that night and could be reached until the next day

Dr. Ahmed was great. I needed two teeth filled, and he did it quickly, and without pain. He was…read morealso a lot cheaper than the previous dentist I had seen. The previous dentist was going to charge me $50 more per filling than Dr. Ahmed, so on a friend's recommendation, I went to see Dr. Ahmed. He not only charged me a lot less, he told me that the teeth that the other dentist said needed to be filled, did not need fillings, but when he looked at the X-rays, he found other teeth that needed to be filled, which I could see on the X-rays when he pointed them out to me. Needless to say, Dr. Ahmed is now my dentist, and I'm very happy about that!

Wonderful dental office! Everyone was friendly, professional, and caring from start to finish. They…read moremade me feel comfortable and took the time to explain everything. Highly recommend!

I had an appointment scheduled at Van Alstyne Dental and confirmed it via email. Due to an…read moreadministrative error, my appointment was canceled because the office had my wife's phone number as the primary contact instead of mine. My wife and I have very similar names, which likely contributed to the confusion. I calmly explained this to the front desk and was completely respectful throughout. The administrative assistant then went back and cried, even though I did not raise my voice or insult her -- I was simply stating the facts about the scheduling error. After that, Dr. Middlebrook approached me aggressively, gave curt one-word responses, blamed my wife for the error, and spoke to me in a condescending and unprofessional manner. No apology was offered, and no attempt was made to accommodate me despite the mistake being entirely administrative. I would not recommend Dr. Middlebrook or this office for advanced dental care. I was able to secure care at another office the same day without issue. No patient should be treated this way.

I and my husband have had good experiences with this dental office. Professional and friendly. I…read morewould recommend to friends and family.