We've happily used North Texas, dental, Dr.Nguyen, ever since we moved to Denison, Texas, four…read moreyears ago, without any problems until this year. very happy practices they have changed their financial rules this year, and they are ridiculous. I had to have a four tooth bridge, and I don't feel like I was fully informed about my options or what the bridge would be like when I received it. I found out on my last day of treatment as Dr. Chris was putting the permanent bridge in my mouth, that he had made the larger than my teeth, because he felt it would be stronger that way. The bridge is ill- fitting and it rubs the side of my cheek all the time. It is visibly larger than the other teeth, that Dr Kris told me I would get used to it and not notice the size difference. It is very hard to clean with any floss I have tried, but then I was never told what kind of floss to use. I have found that it also affects my speech production. If things have been fully explained to me from the beginning, I would have opted for dental implants, too late for that now! I've already spent almost $6000.00 on this bridge and have experienced a lot of pain and discomfort along with it, so I am not happy. Additionally, this office has changed its financial policies, and now require total estimated payment up front, before any work will be done. This policy started in August. My agreement with them started in May/June, so should not apply to me in the first place. We made a generous down payment, required in my agreement, and then when it came time to pay the balance, the accounting was all screwed up. My account was mingled in with my husband's, and she could not tell what was mine or his. she was insistent that we pay almost $300 on my husband, that he had already paid. She said he did not pay it and she could not find it anywhere in the computer. Finally, after a long financial meeting, she found his payment made actually above the amount she was requiring me to pay. My husband had to walk out of that meeting because he knew he was going to say something very ugly, and he works very hard to not do that. I brought my me, but she said that didn't matter because they didn't have them and I said I have them right here, and she said she had to get her own copies from the insurance, that mine would not meet her needs, and in the meantime, I had to pay the total amount she estimated was still due. She was very insistent, rotely repeatedly the same thing over and over, that I had to pay her estimate. I finally had to say, " you can have a choice, I can leave here paying nothing or I can leave here paying the amount I show that Medicare says I owe you after processing the claim." she stated that the choice is that I must pay upfront in the future and that today I had to pay what they estimated I have would owe. she said it didn't matter that I had They had to get their own EOB before they would have the exact amount I would owe. She never did actually choose, but she did accept my payment according to my Medicare statement from the EOB. THEN TODAY WHEN MY HUSBAND WENT IN FOR A CLEANING, SHE MADE HIM PAY OVER $200 BECAUSE SHE SAID HIS BENEFITS HAD RAN OUT. HE TOLD HER HE HAD NOT HAD HIS BENEFITS RUN OUT AND SHE WAS MISTAKEN. ANYWAY, HE LEFT PAYING OVER $200 THAT HE DID NOT OWE, which we both were sure was applied to my supposed balance, especially since his receipt showed my name only at the top. All of this financial distress caused us was only about a pittance of $300 difference in what Medicare said I should pay and what she wanted me to pay. so they are cooking the books, trying to confuse the customer to get more money that is not due them. I am very sorry you have lost two of your PAYING patients, and sorry we have to find A new dentist. ALL over a tiny percentage of a bill we had already paid. you will lose more patients over this, so I dont see how this is going to help your finances, which obviously are in a dilemma.

I have been a patient at this office for years and spent thousands to get my family the care they…read moreneeded. When relocating to the area I chose this office specifically and truly felt my children were gaining education and positive relationships with a dentistry I could trust. Today I made an emergency appointment due to a broken tooth that occurred over the weekend. I made a down payment to ensure I could attend this appointment in a timely manner to not worsen my injury. After numbing occurred, they brought me an itemized bill showing the insurance money they would receive and the very hefty payment I would have to make prior to getting care. Although they have received a massive amount of money from me both from insurance and out of pocket over the years they were rigid on not being willing to allow partial payment and bank info for a resolution the following day. Melanie mentioned that they have been charitable, although invoices show my commitment to pay for services received. This placement of finances over patient care, specifically in a critical situation, reveals their true priorities. It is obvious that with a lack of immediate care and worsening of this tooth fracture, they would only gain further financial transaction in the long run. I would recommend you choose a dentist who wants to maintain relationship with your family, who will care when your situation is critical, and who does not give you a solution of "there are other dentists you could try" Thank you Melanie, for helping me and others within our community to understand that your office has no commitment to actually maintaining patients. Healthcare facilities that function as a rotating door for new patients without priority in keeping faithful patients should be testimony enough. in the words of their own employee "you should try elsewhere."

I've been seeing Dr. Davis for about 3 or 4 years now and he is fantastic! He and his staff are…read morecourteous and professional when it comes to their practice. They make you feel comfortable and you know your smile is in good hands!

I've always enjoyed reviewing doctors/dentists that I think are different…read more Dr. Davis is extremely nice and his staff are too. He is different in the sense that he doesn't sell anything. He just talks about options and supports my decisions. Wouldn't think of going elsewhere.

Do not buy their care plan, it is a rip off. I decided that…read morethey have shady billing practices ($$$) and I can't afford them. I was up from with receptionist and willing to talk with business manager for my complaint. Business manager did not bother to call me to address my issues with their billing.

Charge u 65 dollars for canceling appointment!! I canceled it 1 hr after I made it due to couldn't…read morefind a Babysitter. The appointment was set for next day at 9. They forgot to send antibiotics to pharmacy that night and could be reached until the next day

This place is horrible! Seriously! Dr Quackananey is about as smart as the plant in the lobby…read more.. He's supposedly been doing this his entire life! That alone tells you how slow he is because he hasn't learned a darn thing...you could ask someone in the office but the turn over is prevalent you won't see the same person twice...

No matter what I am going in for always receive excellent care. All the staff are very good and I…read morehaven't had a bad experience yet. I have had exams, crowns done, tooth removal and implants done. I have been explained every step and comfortable with everything being done. So far a complete success. Would definitely recommend this office for any type of dental care.

Dr Marze and his staff are wonderful! They go out of their way to relieve the stress of dental…read morework, and are very competent and professional as well as warm and caring. I would recommend them 100%.

Great dentist, Dr. Marze has been taking care of me for years. He is a very caring dentist who goes…read moreover and above to make sure you are taken care. His staff is wonderful as well.

My adult daughter is developmentally delayed w/few other issues. Over the year she has been to…read moreseveral different dentist and just would not let them treat her. I had just about giving up. Then my girls wisdom teeth were giving her a lot of pain. Dr Steele was recommended. I took her for an first visit and things went well. We scheduled for work to be done. I can not say enough good about Dr Steele & his asst. Rebecca! They were great with my daughter!! Thank you so so much Dr Steele for your professionalism & personally and pacience!! Rebecca you are wonderful also! Much success to you and your office!!

he dentist left me worst off then when I started. I went in for a cleaning and they suggested a…read morereplacement filling and replacement crown. The crown is fine and the filling now has pain. I went in again for have them fix it and he then told me he would need to do a root canal. If that was the case why did he replace the filling in the first place and have me pay for it only to turn around and have me pay for a root canal. I will never let that man near me again. I now have to find another dentist that will save the tooth and fix lance johnson shoty work

I'm one of those weird people that actually loves going to the dentist. There's just something so…read morerelaxing about laying back and letting someone brush your teeth. And visiting Dr. Folger & Kenzie, my hygienist, for regular cleanings is a breeze. Not only are they some of the friendliest people you'll meet, but they're super gentle when it comes to plaque removal, polishing, x-rays and flossing. I highly recommend them and if I could go more than twice a year, I would! Looking forward to getting to know Dr. Johnson & welcoming him to Sherman!

I truly appreciate the step-by-step guidance provided to help improve both my dental health and the…read moreappearance of my smile. The doctor and the entire staffs are incredibly patient, friendly, and helpful. Clean environment and modern equipments are trustworthy points.

I've been visiting Summer Smiles for many years. I love that they honor my appointment time and…read morenever keep me waiting in the lobby for more than a few minutes. They keep very well staffed and speaking of, the front desk staff and hygenists are all very nice and make me feel comfortable during cleanings and particularly during more extensive dental work. This office is conveniently located on Stacey Rd in Allen, west of Hwy 75.

Where to start? Dr Shoemaker made fun of my clothes told me…read moreto go make money when I told him I couldn't afford more after I paid thousands to have my teeth fixed! his staff was incredible. That's the best part of this place is the staff, but I felt he was rude & my teeth have felt uncomfortable since i got them done. They make you sign a paper immediately after saying that it feels OK but how do you know it feels OK when you've just been the dental chair for hours It's been a year and I don't really like to make complaints but the more I think about it the more it really upsets me. Wouldn't go back. Also, He told me a filling I needed had never had a filling, and I knew it did and the filling had fallen out, and second-guess myself I called the prior dentist in another town to confirm that I did have a filling in that tooth!

Best of the best! Professional, fantastic staff, down to earth, don't tooth shame and don't high…read morepower sales you. His office got me in for a emergency situation (crown snapped off at gum line). Dr. Shoemaker was up front with options and he went above and beyond helping me in my emergency situation, did not rush me, even stayed over time (staff too) to make things right (I called 6 different dentist and no one would help me)(my dentist retired). If your scared of injections at the dentist don't be! I did NOT feel him injecting the numbing medication, how wonderful is that! This was a PAIN FREE PROCEDURE (root canal) how he managed that is a mystery because I'm scared of dentist? I can't say enough great things about my experience with Dr. Shoemaker and his staff.

A great clinic, well run, cutting edge technology.....great father and son team…read more Found a problem that needed to be taken care of and they worked me right in......simply perfect

I had been a long term patient here for over 13 years. I had put my complete trust in these two…read moredental providers. However, their lack of expertise and their poor quality of care has caused me to have some major issues to my dental health. Due to being in their care, I am now losing my time, my money, and my dental health is deteriorating at a young age. They did not take time to acknowledge the problems that I was experiencing, and they did not care about my long term dental health. I would never recommend them to a family member or a friend.