Awesome, friendly staff and amazing, compassionate doctors. Our boys had so many teeth pulled…read morepreparing for braces.

The surgery went beautiful with Dr.Vaughan. Unfortunately, when I called for an appointment and…read moreasked if they accepted my insurance they said yes. Well, they took the insurance but they DO NOT participate in insurance plan. This left me paying much more $ then I would have to. CROOKS. Called billing to complain and left message, no call back.

This dental business has many very nice employees that will give you dental care. My top partial…read moreis good. The reason for the Two Star Rating: 1. No IV pain control. I had to take several painful shots in the top of my mouth, and a direct needle shot in the cavity; 2. I was charged for a bottom partial that never fit, and I had to return to the office several times for adjustments on the bottom partial that only worked for about a day. I never wore the bottom partial for more than a day after the adjustments. It was painful and never fit correctly; 3. When I came to get my permanent bottom partial, it was made with the middle curvature as an upper partial. The partial had to be bent correctly to the curvature to my lower mouth. It was a total foul-up. There was no admission or taking responsibility of the foul-up. They adjusted the lower partial then came back to me with it adjusted but not enough to were my tongue isn't scraping the foul-up middle curvature. Instead of redoing the bottom partial, they told me if they adjust the partial more it might break. I have contacted Aspen Dental Corporate Office. But, have not received a response as on 01-19-26. The next step is to have my lawyer send a request.

My experience was that instead of trying to save my teeth, they only cared about selling me…read moredentures. And the sales person was pushy also The poor lady at the front desk was so overwhelmed and needed help and one customer waited a long time and walked out. Not recommended... There are many other options in Sherman with great service, that care about the customer.

We've happily used North Texas, dental, Dr.Nguyen, ever since we moved to Denison, Texas, four…read moreyears ago, without any problems until this year. very happy practices they have changed their financial rules this year, and they are ridiculous. I had to have a four tooth bridge, and I don't feel like I was fully informed about my options or what the bridge would be like when I received it. I found out on my last day of treatment as Dr. Chris was putting the permanent bridge in my mouth, that he had made the larger than my teeth, because he felt it would be stronger that way. The bridge is ill- fitting and it rubs the side of my cheek all the time. It is visibly larger than the other teeth, that Dr Kris told me I would get used to it and not notice the size difference. It is very hard to clean with any floss I have tried, but then I was never told what kind of floss to use. I have found that it also affects my speech production. If things have been fully explained to me from the beginning, I would have opted for dental implants, too late for that now! I've already spent almost $6000.00 on this bridge and have experienced a lot of pain and discomfort along with it, so I am not happy. Additionally, this office has changed its financial policies, and now require total estimated payment up front, before any work will be done. This policy started in August. My agreement with them started in May/June, so should not apply to me in the first place. We made a generous down payment, required in my agreement, and then when it came time to pay the balance, the accounting was all screwed up. My account was mingled in with my husband's, and she could not tell what was mine or his. she was insistent that we pay almost $300 on my husband, that he had already paid. She said he did not pay it and she could not find it anywhere in the computer. Finally, after a long financial meeting, she found his payment made actually above the amount she was requiring me to pay. My husband had to walk out of that meeting because he knew he was going to say something very ugly, and he works very hard to not do that. I brought my me, but she said that didn't matter because they didn't have them and I said I have them right here, and she said she had to get her own copies from the insurance, that mine would not meet her needs, and in the meantime, I had to pay the total amount she estimated was still due. She was very insistent, rotely repeatedly the same thing over and over, that I had to pay her estimate. I finally had to say, " you can have a choice, I can leave here paying nothing or I can leave here paying the amount I show that Medicare says I owe you after processing the claim." she stated that the choice is that I must pay upfront in the future and that today I had to pay what they estimated I have would owe. she said it didn't matter that I had They had to get their own EOB before they would have the exact amount I would owe. She never did actually choose, but she did accept my payment according to my Medicare statement from the EOB. THEN TODAY WHEN MY HUSBAND WENT IN FOR A CLEANING, SHE MADE HIM PAY OVER $200 BECAUSE SHE SAID HIS BENEFITS HAD RAN OUT. HE TOLD HER HE HAD NOT HAD HIS BENEFITS RUN OUT AND SHE WAS MISTAKEN. ANYWAY, HE LEFT PAYING OVER $200 THAT HE DID NOT OWE, which we both were sure was applied to my supposed balance, especially since his receipt showed my name only at the top. All of this financial distress caused us was only about a pittance of $300 difference in what Medicare said I should pay and what she wanted me to pay. so they are cooking the books, trying to confuse the customer to get more money that is not due them. I am very sorry you have lost two of your PAYING patients, and sorry we have to find A new dentist. ALL over a tiny percentage of a bill we had already paid. you will lose more patients over this, so I dont see how this is going to help your finances, which obviously are in a dilemma.

I have been a patient at this office for years and spent thousands to get my family the care they…read moreneeded. When relocating to the area I chose this office specifically and truly felt my children were gaining education and positive relationships with a dentistry I could trust. Today I made an emergency appointment due to a broken tooth that occurred over the weekend. I made a down payment to ensure I could attend this appointment in a timely manner to not worsen my injury. After numbing occurred, they brought me an itemized bill showing the insurance money they would receive and the very hefty payment I would have to make prior to getting care. Although they have received a massive amount of money from me both from insurance and out of pocket over the years they were rigid on not being willing to allow partial payment and bank info for a resolution the following day. Melanie mentioned that they have been charitable, although invoices show my commitment to pay for services received. This placement of finances over patient care, specifically in a critical situation, reveals their true priorities. It is obvious that with a lack of immediate care and worsening of this tooth fracture, they would only gain further financial transaction in the long run. I would recommend you choose a dentist who wants to maintain relationship with your family, who will care when your situation is critical, and who does not give you a solution of "there are other dentists you could try" Thank you Melanie, for helping me and others within our community to understand that your office has no commitment to actually maintaining patients. Healthcare facilities that function as a rotating door for new patients without priority in keeping faithful patients should be testimony enough. in the words of their own employee "you should try elsewhere."

My adult daughter is developmentally delayed w/few other issues. Over the year she has been to…read moreseveral different dentist and just would not let them treat her. I had just about giving up. Then my girls wisdom teeth were giving her a lot of pain. Dr Steele was recommended. I took her for an first visit and things went well. We scheduled for work to be done. I can not say enough good about Dr Steele & his asst. Rebecca! They were great with my daughter!! Thank you so so much Dr Steele for your professionalism & personally and pacience!! Rebecca you are wonderful also! Much success to you and your office!!

This place is horrible! Seriously! Dr Quackananey is about as smart as the plant in the lobby…read more.. He's supposedly been doing this his entire life! That alone tells you how slow he is because he hasn't learned a darn thing...you could ask someone in the office but the turn over is prevalent you won't see the same person twice...

No matter what I am going in for always receive excellent care. All the staff are very good and I…read morehaven't had a bad experience yet. I have had exams, crowns done, tooth removal and implants done. I have been explained every step and comfortable with everything being done. So far a complete success. Would definitely recommend this office for any type of dental care.

I had been a patient of his partner, Dr Folger for many years. She talked me into using Dr Poineal…read morebecause she was having surgery. I felt hesitant, but she assured me she let good ol Dr Ralf work on her teeth. Dr Folger has great teeth. So OK, I had him remove and replace all my mercury fillings, I had a lot of fillings. Also, replace 2 crowns, do 1 root canal and crown it. I paid for all this out of pocket, no insurance. I got TMJ. Not long after he was finished, all my teeth abscessed and had to be removed one after the other. Now I don't have any teeth, my jaws hurt, and I couldn't get a refund of any of the many thousands $$$ I spent. The guy is bad news. He will mess your mouth & jaws up. Forever.

Do not buy their care plan, it is a rip off. I decided that…read morethey have shady billing practices ($$$) and I can't afford them. I was up from with receptionist and willing to talk with business manager for my complaint. Business manager did not bother to call me to address my issues with their billing.

Charge u 65 dollars for canceling appointment!! I canceled it 1 hr after I made it due to couldn't…read morefind a Babysitter. The appointment was set for next day at 9. They forgot to send antibiotics to pharmacy that night and could be reached until the next day

The care team at Country Roads is excellent! Within a couple of months after moving to Sherman, I…read moredidn't have a dentist yet but found them when I needed some emergency dental work for a crown that broke off. Although their schedule was pretty full, they squeezed me in. That visit was so good, my wife and I made them our family dentist. The only thing I wished they would offer is an online payment system. Didn't see that on my bill or on their website, so that would be a great addition to their excellent service.

Drs are good... office staff is terrible, I've had trouble with them on several occasions.read more