This dental business has many very nice employees that will give you dental care. My top partial is good. The reason for the Two Star Rating: 1. No IV pain control. I had to take several painful shots in the top of my mouth, and a direct needle shot in the cavity; 2. I was charged for a bottom partial that never fit, and I had to return to the office several times for adjustments on the bottom partial that only worked for about a day. I never wore the bottom partial for more than a day after the adjustments. It was painful and never fit correctly; 3. When I came to get my permanent bottom partial, it was made with the middle curvature as an upper partial. The partial had to be bent correctly to the curvature to my lower mouth. It was a total foul-up. There was no admission or taking responsibility of the foul-up. They adjusted the lower partial then came back to me with it adjusted but not enough to were my tongue isn't scraping the foul-up middle curvature. Instead of redoing the bottom partial, they told me if they adjust the partial more it might break. I have contacted Aspen Dental Corporate Office. But, have not received a response as on 01-19-26. The next step is to have my lawyer send a request. read more

My experience was that instead of trying to save my teeth, they only cared about selling me dentures. And the sales person was pushy also The poor lady at the front desk was so overwhelmed and needed help and one customer waited a long time and walked out. Not recommended... There are many other options in Sherman with great service, that care about the customer. read more

Made an appointment for the oral surgeon for my mom to get 3 teeth extracted. Although we had to wait a couple weeks. They were friendly and efficient. read more

Leaving 5 Stars so you will see this and read it! Please do not go to this company. I came in for a simple tooth extraction on a molar. After my procedure the dentist told me I didn't need stitches, which I understand isn't needed everytime but for such a huge hole the molar teeth leave you'd think they would do that. I got told I could leave the building and go eat immediately if I wanted to...strange. 24 hours after my procedure my mouth was still completely numb so I called and they told me " that's normal and it should be gone in 2-3 days...." a week has passed and I still can't feel the half of my mouth they worked on. They didn't pack the site with membrane or anything to help heal the site. They took the tooth handed me one pack of gauze and said good day.... read more

only left 5 stars, to get at the front. DON'T GO HERE, unless you want an unnecessarily big bill to pay. the dentist, surprised me with shots . literally had no idea i was getting them? i was talking, talking BOOM hit my mouth with a shot. and when i asked what for, all she said was bc the procedure i was getting done, DID NOT involve shots. now i have a huge bill to pay for a small procedure. & the dentist aren't even nice. they just run up a bill & send you on your way. read more

If I could, I would give them negative stars! Don't go to the one in Sherman Texas if you... 1. Want your personal information given out to other patients via email. They sent me someone else's personal health info to my email. 2. If you want to have to keep calling for information that they tell you they have and will send, then they say they don't have. 3. If you want to feel like you are bothering them. 4. If you want them to over charge you and your insurance. Should have been charged for a simple extraction, but tried to charge for a surgical extraction. Tried to make it seem like they were doing us a favor when they changed it. I retired as a Senior Dental Asst , yet when I asked Simple questions they shut me down! read more

If I could give negative stars I would! So I was unable to have a tooth removed.. They did X-rays an tried to up sale me on $2,600 in just cleanings .. Then they send in a dentist to tell me I needed implants at 4000 a piece. I would need 2...... I finally asked just when they thought I would have my extraction.. I was then told that legally they had to have X-rays and it was required to have a hygienist check my gums.. now they send in another "manager" to have me come to an office where he tells me the $130.00 that I was quoted numerous times.... NOWmy extraction was going to cost $380.00... I now am starting to get angry.. I asked for a discount and when could i get it removed.. sorry sir your going to need to come back... Very bad place.. **On a positive I was able to listen to the receptionist basically throw herself at the office manager!** read more

Two months ago I broke my tooth and had a crown put on. I was told that within 2 weeks I would receive my permanent crown. 30 minutes prior to my appointment for my permanent crown, I got a call that they were setting up and realized they did not have it. Additionally, I was told I'd be reimbursed for them not adding my second insurance plan when I originally paid. Well, now two months later, I have not received the reimbursement, nor my permanent crown. I've called and gone to the office multiple times. I get no help. Do not recommend. read more

Warning: This company is for the money with added costs for unnecessary items, such as over $100 electric toothbrush. They won't tell you about it, just charge you. Also, they will give only one treatment plan. On a positive note, the staff are friendly and they are willing to work patients in without an appointment read more

If you're thinking about going here, consider going to a local dentist instead. I went to a consultation here and was told I needed 4,000 dollars worth of work done including 4 fillings, a crown and a deep cleaning to fix the "beginnings of gum disease." Interesting considering I've never had problems with my teeth before. I got a second opinion from a local dentist and was told that I didn't need any of that work. I don't have gum disease. I don't even have the beginnings of gum disease as I was told initially. I have no cavities and in fact my teeth are so good that my dentist joked I have better teeth than her. This is a common issue apparently throughout all Aspen locations. I feel so angry on behalf of myself and every other patient that this has happened to. This company is downright predatory on people who don't have a lot of money. They lure you in with the promise of affordable dental work only to push a credit card on you, charge your insurance for as much as possible, and recommend dental work that you don't actually need. Please reconsider if you're thinking about going here. read more

I get different prices everytime I go in. I have "White Coat Syndrome" so I was afraid of the dentist but my experience here was a breeze but once they give you prices EVEYTHING gets weird. The office mgr gave me 1 price and the assistant gave me a different price. Its heartbreaking because they have such great service, but how can I trust them. read more

They charged me $273 for a check up in May. The receipt I got showed charges of $222. Also, I have insurance so I asked about that...they said they didn't show me having insurance. Interesting, since I've had the same insurance for the 5 years I've been going there. Gave them the info again, they said they'd file the claim and reimburse me. 4 months and 5 telephone calls later, I still don't have my money back. Not only had my insurance paid them, but they filed the claim twice. At best they are grossly incompetent in the office. At worst they are committing insurance fraud. Whatever you do DO NOT GIVE THEM ANY MONEY UP FRONT. They deserve zero stars. read more

Went in as a new patient after I had my tooth break while eating lunch, I was so surprised that they were able to get me in so quickly the same day. Everyone from the lovely lady at the front desk to the assistants, doctors and the financial planner were so amazing. I have never felt more comfortable at the dentists office before! The doctor came in and smoothed out my broken tooth so I would be comfortable until I can get medical clearance to have the tooth fixed (due to my heart condition). I cant believe I would ever say that I'm actually looking forward to going back in next week to have an extraction! I highly recommend this location and am so thrilled to have a dentists office that I feel so comfortable going to, thank you to everyone there for making a nerve wracking experience so easy!!! read more

When it comes to the dentist and dental procedures- you can count me out. I've had a fear of the dentist for as long as I can remember. Because of my overwhelming fear, my dental health has not been up to par. My first experience here was life changing. Kayla, took my X-rays and she was amazing! So sweet, & so knowledgeable. She made me feel super comfortable. My procedures were set for the following day. My cleaning with the sweet hygienist, Myia, was not uncomfortable at all. She was so professional and genuine. I didn't feel like I was being judged at all. Which is exactly how I've felt in the past at other offices. When it came time for my extractions- I was super nervous. But, everything was explained to me, in full detail. Everyone was supportive and I did it! I don't remember the procedure at all. But, I do remember how important and comfortable the staff made me feel. I can honestly say, I'm no longer afraid of the dentist. The staff at Aspen, is supreme! From the receptionist to the finance department to the dental hygienist, and assistants- A plus! read more

I had the absolute best experience dealing with Justice today!! Very professional, very kind and extremely understanding dealing with me today. Justice is an asset to this establishment in my opinion! I called today to inquire about dental work that I need done that quite honestly I'm embarrassed about having at my age but within minutes on the phone I was completely at ease and was able to tell my problems to her while feeling comfortable that I wasn't being judged or laughed at! Thank You Justice!!! You rock!!! read more

I was in pain with an abscess tooth and they were able to work me in within 30 mins. Was turned away by my regular dentist "as a walk-in". Aspen's first exam without insurance is at no charge to the patient. I was given a full exam with full xrays and a treatment plan for my entire mouth. I fully understand that is the way they are able to give the first visit free, but I was advised up front that this was their method. No surprises there. I still will recommend them and in time hope to be able to afford all the work needed. read more

Caution when visiting this dental office. They charge for work not provided!! Every time I went in the charges were discussed always revealing a different balance. I spent more time in billing than on the work they did. In the end I was owed a credit balance and as I wholly suspected they ended up not following thru on the credit that was owed in writing. I was given a long list of services needed which others said was not needed. It seems as if they tell you whatever they can to get as much from you, then when questioned they seem to have made a mistake as they also do on their billing. I had multiple visits to get a temporary to stay on which to this day I question how long the permanent crown will last. Even having things in writing means nothing here..so please beware! read more

I am new to this area and had a cracked tooth. The staff and dentist at the Sherman location got me in, fixed my tooth and stayed late to do it! Very pleasant experience! Loved the friendly and professional staff! read more

Everyone Please Take Note Of This Review. I Went to This Place Approximately a Month ago To Have One Tooth Pulled and Looked at. The Dentist on Duty Told me That I Needed All of my Teeth Extracted Except for 4 Teeth. Obviously I Was Disappointed With His Decision Because Awhile Back I Was Told By A Different Dentist I Only Needed 3 Root Canels. I've got the Strong impression This Dentist is Interested in Selling Dentures Only. Then To Top Thing's Off I Made An appointment To Have My 1 Tooth Pulled On July 3rd. I Received a Call The Saturday Before the Appointment From a Nice Lady Which Tells me The Temp.Dentist On Duty Doesn't Feel Competent Enough to IExtract My Tooth. I Obviously Was in Shock. Now I'm Wondering if It's A Dental Office Or A BUTCHER shop. Amazing In My Opinion i Would Never Refer Folks Here. Now I've Gone to Another Dentist And Definitely found Out I Do Not Need all of My Teeth Extracted. Good luck if you Go Here. Ed In Texas. read more

My son and I first started going to Aspen Dental in October 2019 and the staff was very friendly. My first appointment with the hygienist was great and she did a good job. My son had several appointments and that's where things went south fast. His first appointment for a root canal took 5 hours! Really. The next appointment took just as long. He went in for a temp crown and what should have taken an hour took 3 hours. This continued with all his appointments. I found this unacceptable, as I know it shouldn't take this long. So in December 2019 I decided to find another dentist closer to home. I asked the office manager if she would e-mail me a detailed billing statement and release of information paperwork she told me she would. However, she never did, so I went into the office on Dec.19, 2019 to get this paperwork and DeAndre the girl at the front was very cold and icy. Understand she was always very friendly on prior visits. The staff took it personally that I chose to move my dental care. My time is important and I find it unacceptable to spend anywhere from 3-5 hours in a dentist office for procedures that should take an hour to hour and half. I don't recommend this office at all. If you value your time stay away. read more

My experience with Aspen dental in Sherman has been exceptional! The staff are all very kind, caring, and non-judgmental. Dr. Luna has an astounding "bedside" manner and takes the time to sit down and thoroughly discuss the plan of care with his patients. I highly recommend this dental office. You will be pleased with the outcome! read more

Original price quote changed as many times as the appointment. Even though they knew I needed the work done before an upcoming surgery. Very stressful. Never again. Get it in writing first. read more

Great and very nice staff. I got a same day appointment and a cleaning.