Update! Upon my review, the owner sent me a letter with a check refunding me the whole $202 dollars. He also offered a cleaning at no charge and, if I decide to take the offer, either the owner or the manager of the company will accompany the cleaning team to make sure there are no issues. Lastly, he let me know that the supervisor that was in charge of the cleaning I had received had been fired because of this and multiple incidents. Great customer service! I'm happy to receive the refund and will consider booking the follow-up cleaning with them. read more

Excellent service! All 4 members of the cleaning crew worked non-stop for 2 hours. They welcomed my suggestions and comments, as well. Team Leader, Babette, Xavier, Evelyn, and a 4th employee, ( who I unfortunately forgot her name) should be commended for an awesome experience. read more

Very expensive. They left 30 minutes early and I still got charged for the full time, despite assurances that they pro rated. They also said they would vacuum the couch, which I reminded them of during the session, they promised the would before they left and didn't vacuum it. Wouldn't use again. Certainly not worth the expense and not any better or faster then much cheaper services. read more

I was really excited to use Mary's Cleaning Service to have my house thoroughly cleaned before my first baby was born, especially after reading the glowing reviews. Since the fee was double that of most cleaning services ($230), I expected a deep cleaning that left my house sparkling. I have never been so disappointed in my life. The cleaning crew came while I was in the hospital and my mother in law called to tell me she was concerned about the quality of the service. My husband came home and was completely appalled. The furniture had not been moved to clean underneath and there was dirt and dust balls rolling under the couches and benches. The carpet upstairs had dog hair all over it, there was toothpaste stuck to the tile in the bathroom, there was a dry mud streak in the entryway where my boots had been. And annoyingly, many of my small decorative things had been put back in an odd way or the wrong place. For example, there was a paper plate under my spider plant to catch excess water and it was taken out and put under a silver vase...?! I could go on and on. He called the company and the manager was responsive and came right over to evaluate, which I appreciate. Unfortunately, even after she directed them to clean much of the house for a second time, we have continued to find areas that were untouched. I rolled out the couch ottoman and found that it hadn't been moved or vacuumed under AT ALL. After all of this, the company didn't even offer a discount. Will never recommend or use this service again. read more

Mary's Cleaning Service - The huge dust bunny under my ottoman. - Home Cleaning Near Me

I hired this cleaning service because I needed a move-out cleaning. All of my belongings were out of the apartment and I only really needed the walls and floors cleaned. I hired them based off of their customer service on the phone. I should have gone with a more well-known service based on the amount of cleaning they did. I have a studio apartment which is relatively small. I am moving out on Wednesday and I wanted to make sure that my apartment was 100% clean so that I could receive my entire security deposit back. When they came in I specifically said that I mostly wanted them to clean the walls and the floors, but I did want the appliances cleaned as well. I left them alone ( which was probably my first mistake) for the hour that they were supposed to be cleaning. I came back and I noticed that the walls were still dirty so I asked about it. They say that they could not get the dirt off of the walls and couldn't use anything because the paint would come off. This seemed fishy to me, but I believed them and then I made a quick sweep of the apartment before leaving them to finish the rest of the cleaning because I had an interview. After they left, I went back inside and noticed that the floors still had dust bunnies in some spots and even the trimming on the walls had some dirt and other stuff on them. I decide to double check and make sure that this cannot be scrubbed off of my walls with a TOWEL AND WATER. Immediately when I start to scrub the walls all of the dirt begins to come off. They didn't even try to clean them even though that was the main purpose of me hiring a cleaning crew. After that I spent then next 20 minutes (before my landlord came to view my apartment and make sure it was clean) CLEANING MY OWN HOUSE after they left. There was 4 people with an hour and 15 minutes to clean a STUDIO apartment, but nothing other than the appliances and bathroom ended up getting cleaned. Keep in mind that the apartment is completely empty besides the stove and the fridge. They did clean them very well, but that was not the only thing that I paid for. Overall, I recommend you find a different cleaning service unless you want to stay in your house and make sure that they do the job correctly. read more

I really liked the way these folks were "presented" by the owner, the estimate made sense, and the crew that showed up was good. But while they were efficient and fast, there were areas (especially high ones) that weren't addressed in our whole-house brush-clean moving-out cleaning. I didn't realize there were entire ranges of shelves that weren't cleaned until I got up on a ladder myself to check. So while what they cleaned was well-done, I have a less-than-great feeling about them for what they didn't do. read more

I absolutely LOVE Mary's Cleaning!!! I have had them several times, they do an outstanding job!!! The price is the most affordable I have found and a GREAT value!! I really appreciate that a team of people come in because they are finished before you know it. The team is friendly, helpful, and efficient. The owner is wonderful too. If you have any issues at all, no matter how small, he is quick to go above and beyond to remedy the situation. I will continue to use their service as much as possible. There is no better feeling than a super clean home and that's what you get when you use Mary's Cleaning Service!! read more

Great people, quick service, I've used Mary's cleaning for 20 years and have never been disappointed.

On short notice, they turned around a very difficult job in record time and with a smile! It was a post renovation empty house being sold and needed a deep clean. They did a fantastic job! read more

Do NOT use this cleaning service. We did not get a thorough cleaning, plus they left earlier than they were supposed to. No attention to detail. read more

We had one miscommunication with a new crew that came and we were a bit unpleased. Owners told us they would make sure this will be addressed, fixed and we would get 100% satisfaction. They really went WAY ABOVE what was required to fix the issue. I am glad they continue the same way they had for 15 years! Same management, same focus on great job at very reasonable price. Highly recommend. read more

We've been using Mary's Cleaning Service since we moved to Oak Park. Their cleaning teams are reliable, efficient and capable. They have been flexible working with us; at times we have had contractors in the house and moving boxes stacked up. Regardless of the challenge they've done their work well and without complaint. Happy to recommend this company without exception. Denise T read more

I have used Mary's cleaning service for many years. They have worked on two different residences my house and my condo. The crews are very professional courteous and aim to please. I am a satisfied customer. They work hard to meet my needs. The workers take a great pride in doing well. I unequivocally recommend this service. The ownership cares about their customers and are easy to communicate with. This is a well-run organization read more

I have used Mary's Cleaning Service three times now, and I plan to continue to use them in the future. They have been on time, great work, within the quoted time period, and very pleasant and professional. And they can fit me in early on Saturday mornings. It seems to be a family company, which I also appreciate and want to support. read more

Update! The owner reached out to me after reading my review and offered to come back and re-clean my house, and give me an additional two hours of free cleaning. He also refunded me in full. I am so impressed by his willingness to make it right and give me such great customer service, that is hard to find in any company these days. read more

I just used Mary's House Cleaning Service for the first time and I couldn't be happier! They came in with a crew of 4 people and went right to work! The entire house is spotless and they even made the beds, organized the clutter, washed the dishes and just went above and beyond! The cleaning. Staff were all wonderful people and I highly recommend them for your cleaning needs! read more

I love Mary's and have used them for years. Shout out to Crew #2! Keep up the great work.

Cancelled last minute. Made no attempt to contact in advance. Said "too bad we have regulars" DO NOT TRUST THEM.

I have used Mary's Cleaning now on multiple occasions. We initially scheduled them to clean our home prior to moving into it. Octavio's crew did a stunning job and we were happy to make it our home. Not only were they thorough, they also were reasonably priced and cleaned quickly. I have since used them multiple times and have been fortunate to get Octavio's crew on multiple occasions. They truly are awesome! I wouldn't go for any other service. They are quick, courteous and thorough. Highly recommended. read more

In one hour, it was as if the crew waved a magic wand and tah-dah, everything clean, shiny and new! They moved furniture, dusted every table top and shelf and not one sign that 2 fluffy dogs live in that apartment! read more

We've been using them for years, but the most recent time was the Wed. before Thanksgiving. i don't know if it's staffing problems, managing problems, or both, but it was awful. It was almost as if the cleaning crew brought in dirt from the outside and left it on our floor. They swept off the top of our kitchen table but not the ledge. They ignored the counters, the kitchen floor. The worst: when we moved our bathroom waste basket, there was a pile of dirt behind it that definitely wasn't there the morning before they came. Very disappointed. read more

ABSOLUTELY NOT!!!!! Needed specific cleaning prior to moving into a condo. Called the office that I only needed the cabinets, refrigerator, and bathrooms to be cleaned/disinfected and the window sills wiped. The floors had just been installed and the condo was vacant so no additional cleaning was needed. I had even told them they didn't need to bring a vacuum cleaner as they wouldn't need it. Crew of 4 arrived promptly @ 7:30, bringing a vacuum cleaner, and their supplies. They started getting their stuff out when I noticed they had no disinfectant, Lysol, etc. I asked them what they were going to use and they said they only had Murphys oil soap or vinegar. I told them that was unacceptable and that I had specifically told the office I needed the kitchen and bathrooms to be disinfected. I asked them what would they have used in the bathroom??? They said they also had "scrubbing bubbles". After a long discussion amongst themselves they finally got the phone # to their office and asked them what they should do. They handed me their phone and the woman in the office said they didn't have any Lysol, etc. and if what they did have wasn't good enough she would pull the crew off. I told her to pull them then, as it was not what I had asked for. The crew started to pack up, get their coats on..... when one woman pulled out a spray bottle. One of the crew that did speak English asked me to smell it and see if that was what I was looking for. It was, so they started to unpack again and get off their coats, scarfs, etc. Their cleaning was marginal at best. I had noticed one of the window sills, which is very deep, in the living room was still covered in dust. I asked 3 different times if all the sills had been cleaned and they all assured me that they had been!!! I cleaned it myself. They finished @ 8:45. I was told I owed for 1.5 hours. I said it wouldn't be 1.5 hours until 9:00 (they charge in 15 minute increments after the 1st hour) and that they also weren't working when they were discussing/repacking their supplies, calling their office, etc. when they didn't think they had the right cleaners. In the end I had to pay for 1.5 hours, though they only worked about 1 hour. Their were other issues as well, but the end result is STAY AWAY FROM THIS COMPANY!!!!!!!!! read more