I really had high hopes for this restaurant since it has been totally renovated from the old Buffalo Creek. The decor and seating areas, both inside and out are beautiful. But that's about the most positive thing I can say about the whole place. We went for dinner on the lake Friday night with friends. We arrived about 6:30 PM, expecting there to be a crowd or a wait. Luckily we were seated on the outside deck area. We sat for roughly 15 minutes before one of the people in our party asked someone if we had a waitress. After a few minutes, a young lady came to take our drink order. This was her first night working there. We already knew what we wanted to order and we were able to give her both. I ordered a cheeseburger, very specifically asking that the burger be cooked well done. We ordered an appetizer and our meals and waited. We waited about 25 minutes for our food. The appetizer never arrived and neither did our drinks. It was not overly crowded so we were very confused as to why it took so long. When our food arrived, my husband's grilled chicken salad did not have any salad dressing which he had asked for on the side. My friend and my cheeseburgers were rare on the inside and a neither one had cheese. By the way, we still have not received any drinks or appetizer. When she finally brought our food, it did not even occur to her that our drinks were not on the table. We had to remind her of what we ordered. When she came back with our drinks, we let her know about the lack of cheese on our cheeseburgers and my husband's "dressing-less" salad. We also informed her that our appetizer had never arrived so to please take it off of our bill.
Instead of taking our plate of burgers and sending it back to the kitchen to have cheese, put on them, the waitress brought out a bowl with two slices of cold cheese.
It was at this time we asked to speak to the manager. It took 15 minutes for Bruno, the manager, to come out and talk to us. We tried to explain to him what was wrong and he was very defensive and shouted, "one at a time!" He Basically told us that he could do one of two things- remake the burgers omor cancel the order. Not once did he apologize for the inconvenience. It took 20 minutes for us to get our burgers. When they brought them back to us, Bruno did not even come over to our table and ask if they were OK. We never saw him again.
A very poorly managed place! We have eaten at this location many times over the last 15 years being on the lake when it was Buffalo Creek. Whoever the new person that hired Bruno to manage this restaurant, needs to rethink their decision. Bruno has no managerial skills whatsoever!
While we were waiting for our food, a table of three people sat down next to us. They watched everything that was going on. When they saw the problems we were having with our orders, they got up and left.
This is a very popular area on our lake. I hope that someone actually reads this review who works in the restaurant and that there is a lot more training done before the start of summer. This has the potential of being a really great place but they greatly need to improve their customer service read more