First time here and Señora Martinez was very welcoming. I had 2 pairs of boots conditioned and the soles of one repaired, they did an amazing job at a fair price and took about 2 weeks to get them back read more

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I was very pleased with the service and the cost! Very timely service too! I read the other reviews and drove further to go here. Good choice on my part! read more

Super happy with this place!! The lady who helped me out was sweet and they repaired my favorite doc martens very well imo. I dropped them off on a Thursday and picked them up on Monday (she said they could be ready Saturday but I wasn't going to be in town). Reasonable pricing for sure! I wasn't sure what to expect for pricing but it was only $25. Overall pleased and will definitely come back if I ever need more repairs done! read more

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Martinez has done so many repairs for us its not funny infact we took one pair to him and he said they were beyond help. He has repaired cowboy boots new soles and heels. Super people very NICE 8 read more

The best old-world cobbler around, with unparalleled quality and expertise. I have been going to Martinez Shoe & Boot Repair for over 25 years now, and it's great to see the younger generation learning from the older generations. It's a proper family business and I couldn't recommend it more highly! read more

Left a belt for repair on Monday, told would be ready anytime Thursday. Work hours are only 11am- 4 pm, short window to pick up when you work. I arrived Thursday 1 pm and belt not worked on yet. I was to come back in couple of hours. I said I would be back Friday then, nothing said as to the fact they would not be there as posted on door, window and card! I returned Friday 11 am. DOORS LOCKED. Called many times- NO ANSWER. They finally arrived at 11:30 and said they were running late- GREAT, I HAVE A JOB TO GET BACK TO !! Not a happy customer, you could have let me know Thursday that you would not be opening at 11 am as per posted hours ! No way to run a business. read more

A true blast from the past. Enjoyable, efficient, helpful, personable. Funky shop, jam packed with you name it. $23 for new heels on a mule type shoe...hmmmmm. read more

Don't be fooled by appearances (chaos in the front) these people are professional at their trade. I've been coming here for years and they NEVER let me down. Recently restitched my favorite pair of cowboy boots better than new! read more

Martinez Shoe & Boot Repair - Perfect - Shoe Repair Near Me - Phoenix, Arizona

So glad that I found Martinez Shoe Repair, they re-soled and conditioned a pair of boots that I had worn down from dancing. I wasn't too sure if anything could be done to help the color of the boots come back with how light they had became over time and they looked way better than I was expecting when I got them back. The employees there were so helpful and when I let them know I needed my boots done before I left for a trip they had them ready the next day. read more

Martinez Shoe & Boot Repair - Shoe Repair Near Me - Phoenix, Arizona

i was very pleased with this vendor. they quote a fair price and finished my shoes in the specified time. They're very nice people there and it's a good location. There are a traditional bomb and pop shop today like supporting. read more

I have used this family run business many times for decades. No job is too small for these caring people. The quality of their work is always the highest quality. I was about to throw out my most comfortable pair of old leather shoes recently and instead they saved them for me. Fair prices, friendly faces and good service. Support this business that is here where you live. read more

I looked for a shoe repair business close to home. I read the reviews for Martinez shoe and boot repair That only had 2 1/2 stars. The complaints were about the business not being open when it should have been open for business. So with this being said, I called them to confirm that the business was open. I was greeted immediate. Rosa was extremely nice and I showed her what needed to be done to my two pair of sandals. I went to go pick them up today and the job was done beyond my expectations! I had to come on to Yelp and give a review to complement their business and service. I will definitely be back to give them my business! Thank you Rosa for your kindness, and great job! read more

I took 2 pairs of shoes in. I was treated well, and the work was done quickly. I had a problem with one of the sites shoes, and they kindly and quickly fixed it. I would use their services again, and recommend them. read more

Dropped off a pair of chelsea boots to raise heel height and blacken soles. They did a perfect job in just 2 days. Side note: I had taken them to another local shop first and they would not/could not raise the heel?? Thank you Martinez. read more

My wife and I love all types of Country dancing and West Coast Swing dancing. I've always worn cowboy boots which are heavy with hard leather soles. At the end of a night my feet always hurt and were tired. A friend told us about his tennis shoes he had a dance soles put on years ago in another state. I was curious if it could be done and went to Martinez Shoe & Boot Repair asking if they could try doing this for me. They fully explained this would be the first time for them modifying tennis to dance shoes. OMG 2 hours of dancing and my feet never felt better, it was fabulous. It did take some getting use to at first, as the shoes move (glide) so easy on the dance floor. I am very happy I decided to make my older tennis shoes in to comfortable dance shoes. When these shoes need replacing I will go buy brand new shoes from New Balance and have them transformed in to dance shoes. Martinez S & B finished the job when they promised and the now dance shoes look great! I feel the pricing was very reasonable for the work they did. I highly recommend Martinez Shoe & Boot Repair. Thanks again, Ray read more

Walking into the store, I am greeted with a blank stare by the gentleman at the counter. I hand him my ticket and he takes out my shoes. Heels look good. Awesome. Then he says "$75 please". I am taken aback, but hey maybe this is the cost for this type of work. I see a sign that has all the major credit card pictures on it, so I hand him my AMEX. He moves his hand in the air in as if he is trying to wave off my credit card. "We can't take that." "Well the picture of it is right here..." "Can't take it" "Ok well how about Discover?" "I can try." He walks to his credit card machine, and swipes my Discover, looks at the machine, then my card, and then swipes again. "Sorry it won't go. Have to get cash." I ask for my card and ticket back and promptly leave with no intention of coming back. __________________________________________________________________ I gave this business two stars because they did do a service with good work, but the way the paying process went was atrocious. I have not decided if I will will return for the shoes. read more

Surprised to see unhappy reviews! These people were awesome fixing my motocross boots. They look like new and you can't tell they were ever worked on. Been back twice now. Great price, too. The guy I dealt with was a little older, and a great craftsman...I did not come in the store expecting to be coddled like some Scottsdale snot - I wanted my boots fixed. Dude told me cash was best when I dropped them off, so I brought cash to pick them up, and left (smiling) with my perfect repair job (: read more

I was there feb 2014 and charged $8 for a shoe shine. Returned last Saturday - daughters are super nice and friendly. Told me ready Monday but "dad" would be there. Fine. Show up and places my 1 pair of boots, ans 2 pair of sandals. He stares and says $30! I shockingly said " what?" He repeated it $30. And then I questioned and told him of my price charged last month--he said "that was last month". And reiterated "do you want them or not?!" I questioned his rates and lack of a price list, and he just said "you want them or not." I was so annoyed and felt ripped off ; I told him I would never return and that he didn't give a s#%£! He took my $ and walked away. I WILL NEVER RETURN! read more

I went in because the liner inside of my work heel was pulled up and it needed to be reglued. She was very pleasant and helpful and the shoe was done in a very reasonable amount of time. The price was affordable and the location was convenient to my location. The shop was tidy and neat and I would definitely use her again. read more

I thought about throwing my shoes in the trash, took them to Martinez and they handed me back then looking brand-new. That was one pair, another pair they added zippers in a pair of boot and they were beautiful....... I give them five thumbs up! We pay cash! read more

I wish I had looked at these reviews before I went there. The woman that attempted to help me was rude. She added the to rudeness by scratching up my shoes and trying to tell what I said was on the couldn't be what it was when I'm the one who put it on there. Needless to say, I left and will never return. read more

Great people. They do amazing work. Very reasonably priced and they get the work done in a timely manor.

Want to do yourself a big favor and at the same time get your shoes repaired ? Martinez shoe repair is the place because after all "when you patronize a business you are doing them a favor" Is that last statement correct ? No my loyal readers it is not. So I take my patent leather black and white roach killer stacy adams shoes in for a tune-up.The lady behind the counter jumped on me like stink on shit like white on rice like a chicken on a june bug. What ya do to these ? You know your not susposed to.....Lot of moaning growning and head shaking. Hell if I wanted to be treated like that I would just go visit my grandmamma who is 104 yrs old bless her heart.cant say jack back to her either just wouldn't be right. I asked the lady if she wanted my business or not and she backed off. They did do a good job on them but I could have done without the grilling I am all ready black enough, thank you. read more

We came here on the recommendation of a local leathercraft store, Tandy Leather. My husband dropped off his cowboy boot on Friday for repair to the heel. He was told to pick it up on Monday. We drove down, but evidently due to the flooding in Phoenix, the owner couldn't make it in. Not a big deal. Today, my husband went in to get his boot with the ticket the owner provided on Friday only to be told that they could not find his boot. These are not inexpensive boots! He was told by the owner to come back tomorrow when his daughter would be there. My husband is going to go back to try to retrieve his boot. If the boot still can not be located, he will ask for compensation. We are not happy and we will not be returning to this establishment after this situation is resolved. read more