The car is running smoothly after the repair, so I'm happy with the result. The staff was helpful…read moreand explained the problem clearly. Communication about the completion time could have been better.

Reliable and knowledgeable about many makes and models. Pat has taken good care of our family's…read morevehicles for years now. We always feel like they give us good advice and a fair price.

Typical overpriced scammy experience where they'll suggest 17 additional things on top of the oil…read morechange. At some point, Ian gave me the new cost (12x to the original cost) for a variety of things. I'm an immigrant with English as my serving language. I didn't understand 13 and change meant 1300. I tried to clarify asking, how much is it going to be? He said, "the price I quoted earlier", which in my mind was 160. I would request the staff to quote the figures clearly more than once in words that non native speakers can understand. It feels like they took advantage of me. Feels very icky. And this took almost 4 hours. If you bring the car for a small thing like an oil change, be on the watch for a long process of expensively unnecessary things to be done to your car. Management: before you refute my review and make the point that I agreed to all the services and the new cost, please read the review again. I'm taking responsibility of not double checking the prices with you and probing further on the "the price I just gave you earlier" when you're throwing 17 technical teens at me. BE EXTRA TRANSPARENT when your changes are over 10x an original price. When I was raising my concern after seeing the big bill. Instead of trying to understand but point, this tall gentleman came out to support his staff in an intimidating manner. No empathy for the first time customer. And this was my first experience with them. So disappointed right now. This is going to mess with my this months finances.

Took my 19 year old Accord in for major service. TLS did complete and thorough diagnostics . they…read moreexplained what required work now and what would require attention in the near and long future. as a result my car is running like a brand new car again. this outfit is expert, polite, and completely trustworthy. it was a pleasure doing business with them. I am now a loyal customer.

Poor experience -- costly repair did not resolve the problem…read moreI brought my vehicle to this shop based on a friend's recommendation because it was overheating. Before they began the work, I explained the issue in detail, provided the diagnostic trouble codes, and shared what I believed was the needed repair based on the information I had. Unfortunately, the repair performed was not what I requested or what I understood to be necessary to address the overheating issue. Instead, the shop recommended and completed a more expensive repair. After they had my vehicle for at least a week, I was told that the vehicle would be completed on a certain day. I spoke with the owner, he told me to come in. I came in, and my vehicle remained on the lift with the body closed up as if it were finished for approximately two hours while the mechanics appeared to be sitting in the work area talking rather than actively working on it. They then started packing up to leave and asked me to return the next day. I did not even have a ride home. In my opinion, the repair could have been completed as promised if the work had been actively performed during that time. What also made me uncomfortable was being asked by the receptionist to leave a tip for the mechanics before my vehicle had even been repaired or returned to me. After the repair was completed, I paid approximately $1,000. Within three days, the same overheating problem returned. From my experience, the original issue was not repaired, and I was not offered a refund for the work that did not resolve the problem. I understand that vehicle repairs can sometimes involve additional diagnosis and unexpected issues. However, I expected clear communication, efficient work, an accurate repair, and accountability when the same issue returned almost immediately. Oh, and when I got my vehicle back, my battery charger was busted, as if someone took a wrench to it. Based on my experience, I cannot recommend this shop.

The service felt reliable, and the repair was handled professionally. I did have to wait longer…read morethan expected

I came in for a simple TPMS reprogramming on one tire -- a service I had already shopped around for…read moreand found quoted at $50 by multiple other shops. I explained exactly what I needed before handing over my keys. The mechanic took my car, came back 15 minutes later, and asked me to pay $120 -- with zero prior discussion about pricing. My issue is not the price itself. My issue is the complete lack of transparency. A basic standard in any service business is to inform the customer of the cost BEFORE doing the work -- not after. I was never given the chance to agree or walk away. That's not a mistake, that's a choice. I only came here because a close mutual friend recommended this shop. That trust made it even more disappointing. I would not return, and I would strongly advise anyone to ask for a written quote upfront before leaving their keys here.

I went there for an oil change but I knew I had been losing oil slowly for the past few weeks. It…read moreturned out to be a bad gasket in my oil pan and they replaced it plus a few other items that needed to be done. Done for a reasonable price and the technician actually took it on a test drive afterwards to make sure it was good. A week later and it's still holding up. A+++

I'm going to have to say a 3/5 cause they seemed a lil shady to me looks like a mom and pop tire…read moreshop but i guess it was more of a pop an son shop. The service was pretty fast and they were kinda helpful. I purchased two new tires for $200 which blew me idk why it was $200 for P205/65R16 but hey i needed it last min . The reason i said they were kinda shady is because the way they were acting while providing the service something seemed off an no i was not alone. They made it seem like my bf was trying to leave without paying for the tires which is kinda crazy hence the fact that me an my child was in the car while the car was up off the ground while he was waiting for the dad to come in the shop so he can , but you would of had to been their to understand.

Had an oil change and tire rotation. Have been going here for years and always been happy with the…read moreservice and attitude of the employees. Glad to support a local business.

We've had great service here at fair prices, and they always get the repairs done pretty quickly…read more I highly recommend this shop!

It's hard to find an honest mechanic. Paul is just that. I have used him for years and I have never…read morebeen disappointed. There is not a car or truck he can't fix. On top of that he doesn't try and rip you off. I would and have recommended him to anyone. He is very good at what he does.

I can't thank Vinny enough.. He has always been there to help me and make sure my car is running…read morehow it should. I would never go anywhere else unless he dismisses me lol. Best Mechanic Ever

They do very good work and don't over charge. Vinnie tells you the honest truth. trucks, car it…read moredoesn't matter they can fix right the first time very knowledgeable

I dropped off my vehicle for a diagnostic that I thought would take two or three days and it took 2…read moreto 3 weeks for Javier to tell me that he cannot do the service and $159 charge for the diagnostic to know that he cannot do it. I spent three weeks and $159 to learn that their shop would not be able to service my vehicle. I wish I would have saved my energy.

This is NOT the shop it once was. And I found out the hard way…read more I have lived in Brookhaven/Chamblee for thirty years and throughout that time I always had my vehicles serviced by Shad and Melissa at J&L. Never a complaint, never questioned the pricing and the work was always done in a timely, professional manner. In December of 2022 I returned for a front end alignment and when dropping off the vehicle I asked where Shad was and was told he was out. Well he was indeed out. He had sold the business to a new crew and I should have figured that out when it took three weeks to get my car back. When I did get my car back, the leather wrapped steering wheel was filthy with grease as was the drivers seat and armrest. And they had managed to burn up three quarters of a tank of fuel leaving my fuel light on when I drove away. Insult to injury they had not even done the alignment. They also managed to not do several hundred more dollars of work that I was charged for. Forget all the positive reviews which are regarding the work done by the wonderful previous owners. This robbing crew needs to be avoided. I can't fathom how some people can be so dishonest.