I had a great experience purchasing a hospital bed for a family member at this store. Although the…read morebed we bought is available for a bit less money online, I am willing to pay more for that the fact that Kerring has an actual showroom where I could lie on the bed and try it out. They also had many different walkers, rollators, scooters, wheelchairs, motorized wheelchairs, lift chairs, etc., to try out. The staff are all very knowledgeable and accommodating. Finally, the man who delivered and assembled the bed (the next day!) took all the time needed to explain how it works to my elderly mother.

Everyone was friendly & helpful. Service was first rate! I needed a wheelchair for a family member…read morewho was being released from the hospital. They didn't have the size we needed in their rental inventory so they pulled a chair from the sales floor just to be sure I got what I needed right away. Chair was lightweight, good fit, excellent choice. Super friendly, minimum hassle, minimum paperwork. Will shop there again.

I guess they don't want my business because I have yet to receive a return call or an response by…read moree-mail acknowledging my inquiries by e-mail and by phone on Friday, Monday and today, Tuesday, 06/13/17. I was referred to this company by a disabled man I met on the bus; he was using an electric mobility scooter, which is something that I want and need. He explained how he went through Austin Wheelchair, so I called them and sent them an e-mail to the "Contact Us" e-mail address on their website. I asked what I needed to get the balling rolling so I can get an electric scooter through my insurance company due to my disability. When I didn't get a response, I called them from the doctor's office, and the receptionist told me that I needed a prescription from my doctor ordering either a mobility device or an assessment for one. As a result, I got the required note from my physician and sent it in to Austin Wheelchair as instructed. The receptionist also gave me the name and e-mail address of the gentleman who would deal with me. I then e-mailed the note to Austin Wheelchair to the gentleman per the receptionist's instructions and to the e-mail address mentioned in their website. Again, no response. After not receiving a response, I then called the company receptionist, Stacey, the next day to confirm that they had received my e-mails and attachments, and she confirmed that they did. She spoke to the person who either owns or manages the company, and he specifically forwarded my e-mails & dr's note to the gentleman who is supposed to handle my application and he would call me asap. It''s been two days and no attempt to contact me via any means. If they are too busy to be able to handle my business, then I don't want to deal with them; likewise, if they are too lazy to deal with me, then the future doesn't look bright if I use this company. Hopefully I'll have better luck with a different company. UPDATE: It's been 3 days and still no response of any kind. I contacted a different company with good reviews here in Yelp, and they began corresponding with me immediately, got my insurance company info (which is through my employer the City of Austin), asked for necessary information, and I'm going to go in an look at devices this week. This is how it should be done.

Since my accident, I have been having some tough issues. Mainly with neck and excruciating…read moreheadaches that leave me in tears. My Physical Therapist got a TENS unit approved to help with my pain management. I had to go here to pick it up. The lady that waited on me was over the top professional and just adorable. As I was sitting there signing my life away, I had a crazy allergy attack. She got up and got me a cup of water, and, this absolutely adorable darling in the back says "would you like one of my benadryls?" I said "it's not your last one is it?" She said, "no". I thanked her and told her that it is nice to know that there are still good people left in this crazy world. Some of the things they offer: Oxygen and respiratory equipment v Custom wheelchairs v Electric and manual wheelchairs v Beds and accessories v Low air loss mattresses v Enteral pumps and formulas v Bathroom safety equipment v Ambulatory aides v Breast pumps v Lift chairs

We couldn't have picked a better place to find a motorized wheelchair for my mom. Mary was so…read morecompassionate, understanding, and caring and she made a difficult situation and experience so much easier to deal with. She listened to our needs, treated us with dignity and care, she made a special connection- making us feel like we were more than just her clients. She kept the store open later and answered all our questions. This new motorized wheel chair has made a huge difference in my mom's confort, mobility, and independence. So happy we bought it from United Hone Medical. can't thank them enough.

I was looking for a cushion that I could use while I have a raised sore on my buttocks. Most of…read moretheir inventory is for wheelchairs or tail bone issues. There was one possibility but the young woman said she couldn't open the box so I could see if it would be a solution. I had to tell her I would pay the $40 for it since she " didn't want to get in trouble". It is not a great solution but I am using it as best as I can for short times. How does a store expect to sell a medical solution without a test model available? Go to a store that lets you at least sit on a sample before purchasing!

The staff at Mobility City (MC) are great to work with. No pressure just a lot of helpful…read moreinformation. My Father in Law has reached a time in his life where he's considering a "scooter". Getting harder for him to be on his feet for any length of time. My main concern is his ability to control it and maneuvering inside and outside the home. The guys at MC showed us "zero turn radius" powered chairs and some four wheel chairs with a pretty tight turning ability. The unit needed to be light enough for my wife to be able to toss in the back of our SUV. Yet sturdy enough to handle a 5'10 frame. MC has a nice selection of all types of assistance equipment and also the ability to rent if you want to "try before you buy". Purchase, rent or repair, your options are here at Mobility City. So give the guys a visit if you're in the need for power mobility equipment.

Scott and Richard came to my apartment today exactly on schedule, Scott accessed the damage to the…read morearm of my Zoomer mobility chair very professionally, and told me the part I would need to replace, They said they would be back tomorrow with the replacement part. I was very satisfied with their quick response to my call requesting a visit, their work while they were here, and their friendliness while they were here. I recommend Mobility City to anyone in the Austin area needing help with a mobility device, or needing to purchase a mobility device.

Karen was so very warm and helpful. She made excellent…read moresuggestions when we asked for advice and patiently had my daughter try out different reclining chairs as she prepared for her upcoming surgical recovery. Delivery of items was made on time with several phone calls on the day of delivery updating me as to anticipated time of arrival. I very highly recommend this business and personally thank you Karen for being so very kind to us.

Always helpful and friendly. Spends the amount of time you need to determine exactly what product…read morewill work best for your situation.

After getting hassled at People's Rx for no reason other than that they enjoy being difficult, I…read morecame to Liberty Pharmacy. I was able to get the supplies I needed for my dogs medication and the supplements and vitamins I needed for me. No fuss, no muss, easy peasy. All of the ladies were very helpful and two of them were very friendly. If the service continue to be this good then I will make this my regular pharmacy and medical supplier.

The joys of getting older is your bones start to creak and rattle a little...well not…read moreliterally...figuratively. I have a sore knee and went into Liberty Pharmacy & Medical Supply in search of a knee brace. While they had an assortment of braces, they did not have the one i was looking for. My vague recollection is that a woman had a green knee brace that you could pull on almost like hose but gripped much tighter. Needless to say, Liberty Pharmacy & Medical Supply did not have any such knee brace. They did have an assortment of braces for your arms and legs. The pharmacist was kind to point me to the section of the pharmacy that had the braces. Unfortunately, I was not able to find the brace I was seeking. Thus, my search continues...

If they don't have what you're looking for in store they will order and ship them to your home.read more

I visited your store on Thursday, January 12. It was recommended to me by my home health nurse and…read morealthough I live in Bastrop, the ride to Austin was pleasant enough and the visit to the store went very well. I was assisted by the very knowledgeable and helpful, Rachel. After being measured, she recommended % Jobst pantyhose. She worked with me taking pains to assist and teach me. Prior to posting this review, I read through many and I would certainly put my experience in the very positive column. To those who have said you were upwards to 25% higher than other establishments, I must disagree. My pantyhose were $90. The Amazon price was $80. I find the additional $10 was a small price for pay for Rachel to have spent a lot of time with me. She was patient and kind. Should I choose to buy a second pair I will not order from Amazon, but rather call to have you send them or revisit the store. You provide a valuable service. Additionally, you are a small local business. I like to support local and I feel you and others like you have a right to make a profit. The only suggestion I would make would be to have a few videos available on your website for those of us who need reinforcement on how to put such things on and take them off. Many thanks to you, your team and commitment to quality service.

I entered with a problem with my CPAP. The staff spent hours with me to solve the problem--which…read morethey did. Nice and professional people. A special thank you to Franklin.

Abandoned Me Did not provide emergency hand crank when they…read moredelivered Invacare bed, but according to the manufacturer it was supposed to be included. AAA then abandoned me when the electric controller failed and I became stuck in the bed.

Outstanding client care and professionalism! Great recommendations regarding their medical…read moreequipment for sale and rental. I would certainly recommend their services!

Sorry, we had mixed experiences with Lakeway mobility. Husband was first transported by David with…read moreno problems on the outgoing trip to the nursing home. Despite husband's Immobility and frailness, David managed to get him in the wheelchair and delivered him to the home. Great service! But on the return, another younger driver refused to help my husband to get back in bed from the wheelchair so he sat in it for an hour before his nurse arrived. They just 'dumped' him in the living room and also had a hard time getting the wheelchair up one step into the home. I understand the liability issues but their website gives the impression they will help with patients with mobility issues.