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    Martin Mobility

    5.0 (3 reviews)
    Closed 10:00 am - 2:00 pm

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    3 years ago

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    Ask the Community - Martin Mobility

    Austin Wheelchair

    Austin Wheelchair

    (5 reviews)

    I guess they don't want my business because I have yet to receive a return call or an response by…read moree-mail acknowledging my inquiries by e-mail and by phone on Friday, Monday and today, Tuesday, 06/13/17. I was referred to this company by a disabled man I met on the bus; he was using an electric mobility scooter, which is something that I want and need. He explained how he went through Austin Wheelchair, so I called them and sent them an e-mail to the "Contact Us" e-mail address on their website. I asked what I needed to get the balling rolling so I can get an electric scooter through my insurance company due to my disability. When I didn't get a response, I called them from the doctor's office, and the receptionist told me that I needed a prescription from my doctor ordering either a mobility device or an assessment for one. As a result, I got the required note from my physician and sent it in to Austin Wheelchair as instructed. The receptionist also gave me the name and e-mail address of the gentleman who would deal with me. I then e-mailed the note to Austin Wheelchair to the gentleman per the receptionist's instructions and to the e-mail address mentioned in their website. Again, no response. After not receiving a response, I then called the company receptionist, Stacey, the next day to confirm that they had received my e-mails and attachments, and she confirmed that they did. She spoke to the person who either owns or manages the company, and he specifically forwarded my e-mails & dr's note to the gentleman who is supposed to handle my application and he would call me asap. It''s been two days and no attempt to contact me via any means. If they are too busy to be able to handle my business, then I don't want to deal with them; likewise, if they are too lazy to deal with me, then the future doesn't look bright if I use this company. Hopefully I'll have better luck with a different company. UPDATE: It's been 3 days and still no response of any kind. I contacted a different company with good reviews here in Yelp, and they began corresponding with me immediately, got my insurance company info (which is through my employer the City of Austin), asked for necessary information, and I'm going to go in an look at devices this week. This is how it should be done.

    Since my accident, I have been having some tough issues. Mainly with neck and excruciating…read moreheadaches that leave me in tears. My Physical Therapist got a TENS unit approved to help with my pain management. I had to go here to pick it up. The lady that waited on me was over the top professional and just adorable. As I was sitting there signing my life away, I had a crazy allergy attack. She got up and got me a cup of water, and, this absolutely adorable darling in the back says "would you like one of my benadryls?" I said "it's not your last one is it?" She said, "no". I thanked her and told her that it is nice to know that there are still good people left in this crazy world. Some of the things they offer: Oxygen and respiratory equipment v Custom wheelchairs v Electric and manual wheelchairs v Beds and accessories v Low air loss mattresses v Enteral pumps and formulas v Bathroom safety equipment v Ambulatory aides v Breast pumps v Lift chairs

    Martin Mobility - mobilityequipment - Updated May 2026

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