I went to this salon almost a year ago and left a review about my experience but now that I check it is not up. I decided to re-post because I very much want to warn others about this salon before they go in! I originally visited Martha's Salon after reading all of the positive reviews here on Yelp. I am very skeptical of hair stylists and usually do not let anybody come near my hair, as I do all of my own coloring and cutting; but this time I wanted to lighten my hair dramatically from a very dark brown, almost black, and thought that the owner of the salon would have much more experience than me in that. I also made the mistake of trusting that she would be completely honest with me as to whether or not my desired color was ACHIEVABLE.
I spent a total of 5-6 hours in the salon that afternoon. The service was not the best, she was working on my hair while simultaneously working on another customer's high light touch-up. They knew each other well apparently, so they were talking to each other the entire time. I was left watching TV while waiting for the bleach in my hair to take effect. After a while I realized that I had the tinfoil in my hair for a long time and I know that my bangs are sensitive so I pointed it out. She then said "oh yes" and took the foil out. She then told me not to look in the mirror because she was not done "fixing it". When I saw my hair I nearly passed out. The roots were nearly WHITE, the rest of the highlights were a hideous copper/orange color. I wanted to cry. She told me that she was going to apply toner and that everything would be fine. She applied it, and my hair was nowhere near the color that I had asked for (I wanted a light brown/honey color, I had even shown her a picture). My hair was a very flat mix of copper/pale blonde/light brown PLUS my brown black hair mixed in because what she did were highlights. To top it all off, my ROOTS were the ones that were blonde, my hair had a gradient effect all the way down to the tips where it was a darker brown. And TO MAKE MATTERS WORSE, my hair was FRIED. She had to cut over 3 inches off of my hair, my bangs were DESTROYED. She had to keep clipping at them because they were so fried. To the point where they were SO SHORT they would not lay on my face, they stuck STRAIGHT up. She even told me that I should clip them back until they grow back--- WHAT!? I AM NOT SUPPOSED TO LEAVE YOUR SALON WITH YOUR ADVICE AS TO HOW TO FIX YOUR MESS. So not only did I not get the hair color that I wanted, or even the LOOK, my long hair was now about 3 or 4 inches shorter, my bangs were quite literally DESTROYED, AND I had wasted my entire day in that salon being neglected as a new customer and left feeling like I had just let an amateur do my hair.
Everyone in the shop (another hair dresser, the customer that she was well acquainted with, and what I assumed was her mother or just a friend) was trying to tell me that my hair looked good, but they all stared in horror. The customer even dared to tell me that it was nice because it made me look "lighter", as in my skin. I was mortified. I had never been in a similar situation and I was in complete shock. My hair is my pride and joy and this woman had single handedly destroyed it in a couple of hours.
Martha went on to charge me over $200 for what she did to my hair. To make me feel better she gave me an already open small bottle of moroccan oil conditioner, I wanted to literally throw it in the trash I was so upset. I ended up paying and leaving that place as fast as I could. I still regret paying for that mess, but in that moment my emotions were ALL over the place. I got in the car, clipped my bangs back, pulled my hair up in a (now small) pony tail and sobbed my entire way back home. That same night I ordered extensions and multiple hair treatments to get my hair back to the healthy, beautiful hair it once was.
Ladies, PLEASE stay away from this place. I don't know how the cuts are here, or the styling, but COLORING is ridiculous and terrible. And even though they might be better at cuts, the way I was treated was just unacceptable. I really REALLY advice that you run for the hills if you ever find yourself in this place. Go to another salon before you regret coming here. read more