I've found that contractors give different service to different homeowners based upon various factors. They quickly size them up and determine what kind of homeowner they're dealing with. Is this person after a good price? Does this person require excellent work? Is this the kind of guy who is going to be a problem? They'll look at your house, your neighborhood, your car, and how you present yourself to determine if you have $$$. Another factor for varying quality of work is their crew. Have they had good workers leave? Are they having trouble finding skilled labor? Has their crew been together long so they work well together? If they think you're all about a low-cost job, they may still want your business and give you a low price but they're also going to give you low quality workers who work for less money. If they think you have very high standards and expect a perfect job, some contractors will outright tell you they can't perform up to your expectations or they may just never submit a bid to you. With this guy Joe, I thought I might have the very small leak in about a 220 sq ft flat roof. (I should have just put a little Henry's on it for $25.) He said if I had sealer and granules applied, it would protect it for sure even though some granules would blow off from the first few instances of wind and rain. These granules were poured a full 2 inches high. The first problem is that his price was more than twice what a well-known local roofer quoted me. (I had completely forgot that I had got a quote a year earlier from this other roofing company; came upon the estimate in my file many months after Joe was here.) I later came to find out that the second problem was that the loss of granules never stopped. Every single rain there would be scores of granules that came down the water spouts. After letting this go on for about two years, I finally went up to see the roof and discovered that the rain gutters were filled with the granules and there was hardly any left on the roof - the granules that were remaining looked like the lines in the desert sand caused by the wind. No granules whatsoever were actually stuck and held in place by the "wet" silicone coating as they were supposed to be (see photos). When I went back up many months after this, I found that the granules in those photos had now all been blow to the edge so the roof was as it had been before the job (didn't take photos that time). So this was a huge waste of $. When I paid Joe and mentioned how the job was done so quickly (in light of the cost), Joe said he thought it would take longer. No he didn't. read more

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Joe was very personable, until he badgered me for payment even though it was not in the contract. Said, "You haven't given me a dime." Unprofessional. His crew is sloppy. Black tar marks are on stucco, pillars and wood trim. Gouges are on wooden gate and fence. Nails and screws were left all over the landscaping. After the first rain, fountains of rain water gushed from the middle of the rain gutters. Joe installed diverters. He could have foreseen that issue and fixed it before it became a problem. Joe is very good at marketing. read more

Over the years, Joe and his crew helped track down a mysterious leak in my roof, and they did a great job tracing its source when it proved to be tricky. He was always honest and straightforward, and did a great job with a couple of roof repair jobs that I needed. When it was time to get a new roof, there was no question in my mind that I'd go with Martenson Roofing. His bid wasn't the lowest, but he carefully explained why his was higher, mainly due to better materials. He also offered to replace a couple of wood beams over my front porch at no additional cost. I knew I could trust him and his work, so I went with it. The roofing job itself was competently done and looks great. Based on this alone, I recommend Martenson Roofing. I think Joe guided me to just the right kind of shingles and I love the result. The replacement wood beams were painted to match the existing color of my house, and I couldn't be more pleased. However, there were two surrounding issues: a sloppy crew, and lack of follow-up on some extras. For weeks after the new roof was put up, I kept finding nails/tacks in the dirt around all sides of my house, and most distressingly, in between the pavers in my driveway. Other roofers in their bids mentioned their careful cleanup (e.g., with magnets to pick up nails) and I didn't realize how important that would be. Debris had also rained down inside my garage, with its open ceiling, onto everything in there, and Joe hadn't warned me to cover things up with a tarp. That kind of thing should be a standard warning from a roofer, since inexperienced homeowners like myself may not have considered it. Finally, an extra length of paper was left hanging off the edge of a high point on my roof, flapping in the wind, and it took several weeks and a couple of requests for Joe to get someone to come back out and remove it. When getting bids, I told Joe that I also wanted to add new rain gutters and resurface/seal an upstairs deck. Joe promised a quote on the rain gutters but never delivered. He brought out someone who was supposed to be a deck resurfacing expert, who was nice and friendly but who did not share his contact information with me, and who never followed through with a quote for the work. I do recommend Martenson Roofing for their competent work, and for Joe's honesty and knowledge. But do watch the crew, especially as the job wraps up, and do your own footwork when it comes to related work like rain gutters and deck sealing/surfacing. read more

I've worked with Martenson Roofing on two occasions now and couldn't be more pleased with their work. During the last rain storm in Los Angeles my moms roof finally gave in and started leaking. The owner and employees were always available and on time. They gave me the best quote with out any surprise add ons or cost. They were the most efficient and cost effective! They did a great job! Thank you!! read more

I normally don't write reviews. Nonetheless, the whole process from start to finish was stress free. This was an easy transaction. Everything has been thoroughly researched and tested for maximum customer satisfaction. They exceeded my expectation. I had the pleasure meeting Joe Martenson, the owner. Joe is remarkably informative, personable, and invaluable. He has interest in his clients' needs. His employee Daniel, is cooperative, efficient and pleasant. He kept me informed of how things were progressing. I highly recommend Joe Martenson Roofing and Construction. I've recommended Joe, to several of my friends. Arpi M read more

To be fair, I received a call from Joe one week later. He was not happy that I left my review because he felt we had a relationship. I was taken back by that remark because if you value a relationship, you act to protect it. Joe went on to say that he was out of town that whole time. That excuse was demised by me because if you have a business and you will not be available, then you leave a message for your customers to hear and they don't think they've been left out in the cold! We had an immediate problem when I called Joe the first time because of rain coming into the house. I call him twice and finally got a call seven days later. I'm sorry but I don't feel any better about receiving the call because I think I only received the call back because of my YELP negative review of which Joe brought up, so I guess it worked since I got a call. I will leave it up to the readers to rate whether they consider the service worthy of a better ratting. I did up it one star more since I received a call. BTW I went out to hire a different roofer. read more

Working with Joe was a pleasure. He went far above and beyond to ensure a high quality job. He did a full re-roof on a 2 story property steep-pitch roof + detached garage. He installed 2" polyiso in an open-beam section which has been a big help for insulation, and went through extrodinary lengths to get me the higher end shingle and matching ridge I was after. His pricing was extremely competative which helped this big job. There were a lot of details I was after and, while I had to watch his guys a bit, Joe himself always delivered. A family-owned business I'd gladly support and recommend. read more

I've used Martenson Roofing for my own roof and my parents' roof. They did great work and they were really easy to deal with. I had them do some repairs and redo the roof on a home addition. I was really frustrated with some other roofers I was dealing with, & a friend referred me to Martenson Roofing. Other than the finished product, I was really pleased with the detailed bid Joe provided me. I definitely recommend them. read more

Joe and crew have done a couple of patch jobs on my home. He is a consummate professional, estimates are fair and his work superb. He shows up on time, does the job and invoices you. I recommend him read more

Martenson Roofing provided us with a thorough and highly professional estimate for repair of our roof. When there was an impending forecast of rain, they promptly and efficiently repaired our roof leaks, Not only did they solve our roof repair needs but their charges were reasonable as well. Don M read more

As good as they come. Great job, responsive and decent to work with.

I needed a small roof repair to replace damaged tiles on the house during busy Holiday week. Joe was very prompt, friendly and professional. Answered my phone call right away, and found the matching tiles for our roof in very short time. Installation job was EXCELLENT, I could hardly see where the missing tiles used to be. I also asked Joe to inspect our roof and he was honest and let me know that our roof is still in good condition. I am very happy that I found a good roofer I can trust for any future roof needs. read more

Finally, an honest and competent roofing company. Joe and his guys found an elusive leak in my roof that four or five other roofers failed to fix properly. The price was far more reasonable than we expected and I'm really sorry I didn't hear about these guys sooner. I could have saved a lot of money and spared my ceiling a lot of damage. I will use them again and recommend them highly. read more

I requested bids from several companies to repair a leak on my roof. Joe Martenson came out right away. He gave me a fair bid and was able to start work right away. Joe snd his men were friendly and professional. The insurance company reviewed the finished roof and said the roofer did a great job! I was very pleased with their services. read more

Clearly the best . Joe and his team were neat, timely and took the worry out of this roof install. I highly recommend them

Finally found a roofing company we can trust. After months of searching and talking to different companies, we met Joe. We are very satisfied with their work. We re-roofed our entire house. They were very professional and honest. They finished the work in a timely manner. I highly recommend this company and would refer them to my friends and family. read more

I used their website to arrange an appointment to review my roofing project. Joe was very responsive and even managed to move the appointment up a day to accommodate my schedule. I received a detailed, competitive proposal, but have decided to go with another contractor. I would contact Martenson Roofing for any future projects though as I think they would give me a reasonable, competitive proposal for any work they can tackle. read more

Called for an estimate and the response was prompt. A date was set for about four days later but was asked to push it back another couple days due to their schedule, no problem. The guy came out to check my roof and said he would email the proposal by end of day if not the next day at the latest. Well, thursday went by, friday and the weekend went by. I called again on Monday just to let them know I never received an email and to please call back or email me. That was now almost 3 weeks ago and no response via email or phone. I dont understand why a company would waste their time and efforts. And I would think they would want business since its a competitive market and word goes round about pleasant companies. I at least got a few courtesy calls from other roofing companies left in me know they couldnt accommodate me until the beginning of next year instead of leaving me in the dark. read more

Found this company thru Yelp and it was lowest of all 3 estimates we got for re-roofing our very steep large 2-story residence, but that is not the main reason they got the job. The owner, Joe, was personable, knowledgeable, showed up on time, answered all questions, dealt seamlessly with City of Glendale permitting process, and followed through on the very minor issues that arose during the work. read more

These guys were great - Joe was very thorough - he took me up on the roof and explained everything very clearly. Very professional throughout and very reasonably priced. Will definitely recommend to friends. read more

What a GREAT company. Joe is awesome knowledgeable and friendly. I looked for some time to find someone to repair my roof in South Pasadena! Joe was prompt, stayed in touch, work was done very well with little mess left behind. Joes crew was very polite and easy to deal with. I will use this company again and will recommend Joe and Martenson Roofing to anybody who needs repairs. Adjectives I would use to describe Joe and my experience. Honest, trustworthy, timely, friendly, reasonable, quality. Great experience. Thabks Joe! read more