Our experience with Marsh's Rentals (MR) was 5 star worthy up until the day of our event and the day after.
Apparently yelp has a text limit, so here are the main points:
- We hired MR to setup tents, tables/chairs for our backyard wedding
- They were two hours late arriving the morning of with no call
- They didn't know how long it would take to get to our house until 30 minutes after they were supposed to get here
- They forgot required hardware for the tent and had to wait an additional hour for someone to bring it
- Their tent collapsed 1.5 hours before the wedding and said they couldn't make it out to fix it for 3-4 hours, but after 30 min of pushing they were able to come out ~2 hours later and did get it back up.
- They changed pickup time without a call or notice and showed up while no one was home after confirming a Monday pickup 3 times and to call/text if there were changes
- They went into our house without permission, knowing no one was home and our dog was loose, without bothering to call, to collect items that were moved inside due to their tent failing
- They didn't apologize or see anything wrong with entering our home and accused us of calling them thugs and thieves for doing so, which we never said and reiterated
- We were verbally promised a 50% refund for our trouble to end the confrontation but after leaving they sent us an email saying that they weren't going to do that anymore
I would not recommend Marsh's Rentals to anyone if you value communication, punctuality, a man's word, or the sanctity of your own home. read more