Hiring Queen Bee Rentals was the biggest mistake of my entire wedding. I decided to go with Queen Bee because Troy (the owner) seemed friendly and calmed my bride-to-be nerves by telling me how many weddings he has done over the years, plus their prices were slightly lower than other rental companies that I had been looking at. Leading up to the wedding, Troy and Sharron (who was going to be my day-of rental contact) were communicative and helpful. I sent them incredibly detailed maps of where I wanted everything to go at my venue as well as a timeline for what items I needed set up first and at what time. Unfortunately, none of my requests were followed through and the hours leading up to my wedding were a complete nightmare.
To start, Sharron showed up at the venue late. The set up staff were on time, but Sharron was not there so they did not have anything to set up, and she had not shared my map or schedule with them. This meant that when she did show up, they didn't know what to do, so my family and I were having to tell them what to do instead of getting ready and enjoying the day. Additionally, Sharron had to take three trips back to their warehouse to get all of my rental items which meant that some items still had not shown up by 3:00 pm for my 4:00 pm wedding. My guests were arriving and items like the bar, audio, and lights still had not been set up. Due to the hard work of the set up staff, everything was set up just in time for the wedding, but it would not have happened without my numerous aunts, uncles, and cousins also helping to set up tables, chairs, and table décor. While I appreciate my family's help, they should NOT have had to do this in the first place.
Once the wedding started, things went relatively smoothly. The wait staff helped run the buffet well and they attended to my caterer, bartender, and wedding coordinator's requests as needed. The only item that did not go smoothly was the photo booth which I rented from Queen Bee. The wait staff who was working the photo booth told my guests during the cocktail hour that the photo booth was "not able to be used until after the reception" - what does that even mean?? My father went over to talk to him and eventually my guests were able to use the photo booth, but not until after dinner. This meant that we missed out on the prime time during the cocktail hour to use the photo booth. Additionally, Troy had promised me that I would get digital copies of all the photo booth pictures, but 8 weeks after my wedding, I still do not have them. I have emailed and called both Troy and Sharron numerous times. Sharron finally called me back 3 weeks ago and said she would be mailing out a USB with my pictures within a week. I didn't receive them, so I followed up with her again. She sent me a picture of the envelope she said she was going to mail me 2 weeks ago, but I still have not received them. Keep in mind these are not photos that need to be edited like professional wedding photographer pictures - I just want copies of the photo booth pictures. I've given up.
Once the wedding started, things went well overall. But the stress leading up to the wedding was horrendous and the amount of follow up I have had to do after the event has been equally unpleasant. It is not worth saving a few hundred dollars to go with Queen Bee as opposed to a different rental company. read more