Great customer service. Javier welcomed me as soon as I entered the store…read more He showed me the vast selection of new shoes available. Love the great prices and sales going on. Had a great experience.

The staff are very friendly and attentive. They also have a great selection of Vans to choose from…read moreand great clothing too.

The worst!! Terrible customer service! My daughter and her friends were shopping for prom dresses…read more One of the girls needed to try on a different size for the dress she was planning to buy and the employee said she couldn't take it into the dressing room to try it on. UNBELIEVABLE!!! Not only did the store miss out on the sale but they lost 5 customers and the girl has to spend even more time looking for a new dress. Would give no stars if that was possible.

They have very beautiful clothing for great prices, but recently my three friends and I were…read moreshopping for prom dresses, and BOTH of the so-called "managers" were very rude to us. Before I left without purchasing anything, I gave them a piece of my mind. I will not be shopping here ever again because of what I experienced. I don't work in customer service so I don't know what they have to deal with, but there is no excuse to act the way that these two women did towards a customer or customers.

There's a wide variety of stores. It's easy to find just about anything you need. The mall is…read morealways clean and well kept, and the layout makes it simple to get around. I also love the food court and dining options, which make it a nice spot to spend an afternoon. The staff and security are friendly and helpful. Whether you're shopping for clothes, grabbing a quick bite, or just walking around.

Hanes Mall has certainly fallen from grace. I remember the yester-years when Hanes Mall was clean…read moreand had lots of great shops. I used to work at one of the high-end jewelry shops. Hanes Mall is "tired" and in dire need of a face lift. The escalator needs a deep clean! I suspect Hanes Mall is a victim of the shift in how people shop and retail stores are struggling. Very sad.

I have purchased several pairs of Birks here over the years…read more Summary - Inside of Hanes Mall (Duh) - They never have sales of the shoes I want - Prices appear to be close to list price, though to be fair, it is hard to find Birks on sale. Damn things are the Apple of footwear. - The men's Birkenstock sandal selection is limited, in fact I have had to go elsewhere to find the style and color I wanted - Ladies selection is more complete but for me I am SOL - They will special order for you

On July 19, 2018 we bought our youngest daughter a pair of Birkenstock sandals. She asked for them…read morefor two years, so, for her birthday, we splurged for her. Fast forward to April 13, 2019. One of the small straps broke and needless to say, my daughter was distraught. She had taken great care of these sandals, always careful to never get them wet. We were surprised that this happened since Birkenstock has such a stellar reputation for quality. We really didn't know what to do so we decided to go back to the store to see if there was anything THEY could do, repair or suggest a repair place. We arrived on Sunday, April 28, 2019 and was promptly greeted by the manager named Karen. We explained the situation and she asked us, "Why didn't you buy the leather?" This surprised me and I said I assumed they were leather. She said nope, these straps were synthetic. I explained that we were never told anything was synthetic. HERE COMES THE GREAT PART. The manager gave us full credit for the sandals and we decided right then and there to upgrade to the "real" Birkenstock's and get the leather sandals. Yes, we had to pay the difference BUT this was outstanding customer service and I couldn't be happier. My wife and oldest daughter will be shopping for sandals soon and guess where we will go? That's right baby! BIRKENSTOCKS FEET FIRST AT HANES MALL IN WINSTON. These folks stand behind their product when so many do not. Get your butt here and ask for the manager, Karen. You'll be glad to buy from a place that backs up what they sell.

Overall amazing service , the quality on the shaper wear is truly outstanding. Reasonable prices on…read moretheir pieces and they are so welcoming will help you put on a shape wear if you can't do it by yourself !