Emma was amazing, love her joy, and personality. Thanks to her for helping out when needed, her…read moreservice was 10/10.

Stores in this mall tend to change location or move out, so checking the directory for something…read morespecific would be recommended before going. My kids love the blind box stores that are popping up everywhere. Food court has something for everything. Not too many name brand bag stores but lots of clothing stores to visit. Reasonably price for everyone. Clean and friendly shopping area.

How can you not love BB&B? I use to go just to browse for everything I didn't know I always needed…read more There is always coupons available so you never have to pay full price and if you find the rare open box or display discount, which is like finding the golden ticket. I got a kitchenaid mixer for less than $200 a few years ago because of this! My only complaint is that the isles are too small and I can't get my buggy can't get through.

I've never had such bad customer service as I've had with Bed Bath and Beyond. First, be completely…read morecertain that whatever you order from them is something you will keep, otherwise you may pay as much to return ur item as you did to purchase it. I ordered a dining table based on the color indicated on their website. When it arrived it was much darker. I contacted customer service and was told they're are not responsible for the photography on their website. Ok so total misrepresentation. So, I need to return it. I was advised the return label will cost me over $70. The table cost me $179. Insane! They email me the label and advise I will be contacted to set up a pickup. NOT! I wait days and nothing. Call back and they said ok we'll contact UPS for the pickup and you will be contacted to set up a time. NOT! UPS comes to my house today to pick up the table. No advance notice and if I wasn't home, the table would still be in my living room. I'm pretty infuriated with BB&B and will not order another product from them. So make sure you will keep what u order from them or you'll have to take out a loan to send it back!

This was my first time here since my awful experience 3 years ago. Cheryl was wonderful yesterday…read moreand was truly the redeemer here compared to my last experience. As soon as I walked into the handbag department, she was helping someone else but immediately said hello and that if I needed any help please let her know and that she'd be right with me. So great that I had to say thank you and let her know how this visit was the total opposite from the last. A far cry from two ladies looking at me, not acknowledging me and continuing on with their personal conversation. I also experienced two other employees-one in jewelry and the other in mens and they were also very kind and helpful. The gentleman was even alert and standing waiting to help someone. Very much appreciated. Plus, they had lots of sales items as well as new selections.

Located in the Hanes Mall, Dillard's is one of the anchor department stores along with JCPenney…read more(still open in August 2024). It is towards the south of the mall, on the west side. The store is on both levels. We did some wandering through the store. It's got all the departments - men's wear, ladies wear, shoes, jewelry, perfume, decor. Not cheap. Not at all cheap. [Review 1773 of 2024 - 3693 in North Carolina - 22796 overall]

Incredibly long checkout line in the middle of a weekday. Shopping with my elderly mother who…read morecannot stand in line that long.

Customer Service is non-existent!! Cheryl needs to concentrate on her job more and less on feedback…read moreto her fellow associates & chewing her gum a little less enthusiastically!! Store is disgustingly cluttered, with clothes, on the floor & all over the displays! Wheels on the carts lock at the doors!! What about those of us that purchase a cart full of stuff?? Have seen people walk right out the side door with multiple items, buzzers going off, & not an employee anywhere in sight!! This store is pitiful and sad, to see what it once was, to what it has become!!

Today for "Target Days" Circle members were offered a free Bullseye cookie or drink. When I got…read morethere before 5:00 pm, they were out of the cookies and iced coffee (you could get a hot coffee or a cold brew). I wanted a cookie and had a feeling this would be the case, but I had been hoping that they had actually stocked up to be prepared for the demand. Nope. There also appeared to be only one person working the counter (and having to repeat that they were out over and over).

I had such a great experience thanks to Ray, a replenishment associate who truly went above and…read morebeyond to help me during a recent trip. I was shopping for school supplies for multiple children--definitely not a small task--and Ray stepped in right when I needed help. He took his time walking me through the aisles, helping me locate everything on my list (and even reminded me of an item I had completely forgotten I needed!). What really stood out was how patient and attentive he was--never once did he seem rushed or irritated, even with all my questions and back-and-forth. It's rare these days to come across this level of customer service. Ray's kindness, professionalism, and genuine willingness to help made a big difference in my day, and I truly appreciate it. He's a great example of what excellent service looks like!

Now you talking about shopping. When I tell you that they have every retail store you could…read moreimagine...they do!! You get to go and spend all your hard earn money on just what you like.

I would like to make sure that the sales person ,her name is Rainbow ,is recognized for her…read morehonesty, sense of responsibility and her integrity! My wife recently left her credit cards and the entire case of cards and Rainbow found them, turned them into management for security until we were able to pick them up. She is a valued employee! Eddie and Maria Merrell

I lost my credit card and snynok bank has got to order me a new card. I've been a customer since…read more1976 and I want to order Biltmore Queen sheets that's on sale. The manger at the store and the online ordering have been rude to me because I can't find my credit card and I have been in the hospital 16 days. What has happened to Customer Service??? I'm not happy

Normally, the Ross on Hanes Mall blvd. is one of my favorite locations, but after today, it has…read moredefinitely dropped to the bottom. I don't know what happened here. The store was an absolute mess. There were clothes and shoes all over the floor, and the shoe section looked like a tornado had gone through it. The fitting rooms were filthy and looked like they hadn't been cleaned in forever. Most of the locks didn't work. I'm not sure what's going on with this location, but the overall condition of the store today was really unacceptable. The cashiers were very friendly, which was the one positive part of my experience. Unfortunately, I don't think I'll be coming back to this location for a while. Hopefully, management can get things back in order because this used to be one of my favorite Ross stores.

This place is too chaotic and anxiety ridden for me. Looks like a hurricane went through the store…read more They have a guy walking around in heavy duty security garb I guess to threaten poor people to prevent stealing but they don't have an employee walking around fixing up the aisles that are extremely messy and disorganized. Looking at pricing I did not find anything to be exorbitantly cheaper than what you would find at a Marshall's or TJ Maxx, which I would much rather go there since they pay people to keep things tidy and ready to shop at. I would avoid this place if you hate chaos.

Two stars simply because it's Marshall's and I love Marshall's. But I have to agree with many…read moreother Yelpers who report it's junky and disorganized. I don't like to overuse the word ghetto, but...well it's not in the hood or anything. But the staff is unkind and the store is dim and extremely cluttered. Next to zero selection. Dimly lit. More like Ross and that's not a compliment. Hope they get it together, but people patronize the store so there's no reason to I guess. Shrug.

Dirtiest and dumpiest Marshalls I've ever been in. Literally, had to walk in and walk right out but…read morenot before seeing a throw pillow for $29.99 with a big hole on the front that looked like a rat had been gnawing on it. Yuck store!