This was my first time here since my awful experience 3 years ago. Cheryl was wonderful yesterday and was truly the redeemer here compared to my last experience. As soon as I walked into the handbag department, she was helping someone else but immediately said hello and that if I needed any help please let her know and that she'd be right with me. So great that I had to say thank you and let her know how this visit was the total opposite from the last. A far cry from two ladies looking at me, not acknowledging me and continuing on with their personal conversation. I also experienced two other employees-one in jewelry and the other in mens and they were also very kind and helpful. The gentleman was even alert and standing waiting to help someone. Very much appreciated. Plus, they had lots of sales items as well as new selections. read more

Dillard's - Looked at me and never spoke - Department Stores Near Me - Winston-Salem, North Carolina

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Located in the Hanes Mall, Dillard's is one of the anchor department stores along with JCPenney (still open in August 2024). It is towards the south of the mall, on the west side. The store is on both levels. We did some wandering through the store. It's got all the departments - men's wear, ladies wear, shoes, jewelry, perfume, decor. Not cheap. Not at all cheap. [Review 1773 of 2024 - 3693 in North Carolina - 22796 overall] read more

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I will never be back to this Dillards after an absolutely horrible experience with a salesman in men's suiting. I have been helped by this particular sales associate before, and he was friendly and helpful then. Apparently this time I wasn't wearing the right clothes so I wasn't worth his time. He couldn't have been less helpful if he had tried. He first tried to get rid of us by sending us across the store to a different department and handing us off to a different sales associate without even showing us what he had in his department. This new department did not have at all what we were looking for so we had to return to the original department back on the other side of the store. My husband and I were both very tired from a long day and I had an injured leg so I really didn't appreciate being paraded around the store unnecessarily. Then when we came back to this particular salesman's department, he took us to one rack which didn't have my husband's size. He declared that was all he had which wasn't true. After finding my husband's size on a different rack, the pants turned out to be slim fit which don't work on my husband. The salesman then gave my husband the next size up which absolutely swallowed my husband, and he never mentioned that the pants also came in a classic fit. I discovered the classic fit pants myself. The classic fit fit my husband perfectly, but they did not have the correct length in stock. The salesman did not once offer to order the correct size or get them hemmed for us which I would have been happy to pay for. We ended up buying the pants anyway which I regret doing. I will be taking my business elsewhere in the future. How I am treated should not be based on what I am wearing that particular day. EVERYONE (who isn't being disrespectful or causing a problem) should be given exceptional service. Do better Dillards! read more

2023 March 18, 13:33; Winston Salem, Haynes Mall Parking - 3 mall parking. So can be busy Location - 4 mall so variety of close stores Decor/Ambiance - 4 current and relevant Customer Service - 5. Very excellent Pricing - 4 right on par for the level of service Product Variety - 5 love the variety of products and brands Dilliards in my experiences is right in the same ballpark as Belks and has remained a staple in my list if stores I shop at. And for the same reasons. Customer service! Being able to find employees which can and do help you! Employees who know the products and best represent the store's values in every encounter. Today i found that Dillards was able to meet my customer service needs absolutely great! My experience at belks was less than usual and I stopped at Dillards to shop. Some people have said that these department stores are not relevant anymore. I believe that cannot be further from the truth. We still need the personal attention and customer service these stores provide. Just look at the customers. When the variety of products and brands are diminishing in other stores, Bells and Dillards are still the places to go when you want choices and true customer service. Today's experience at Dillards is exceptional and as always has, it meets my expectations for this store. I believe the employees and management deserve recognition for their efforts. Would I recommend Dillards? YES! Today was a very busy Saturday and they were well staffed and provided the service i love to see. read more

I used to go here much more when I was younger & actually lived in this town. Dillard's has always been a little pricey, more upscale than a JcPenney but not quite a Saks Fifth Avenue. Look for the sales & you'll be just fine. At least they do have an online store so if there's no Dillard's stores in your area (there are none in my home state), you can order items off their website and get them sent to you anywhere in the US. I've found some decent things here & it is a store I look at online if I'm looking for clothes. read more

I would give this place 0 stars if I could. If you plan to shop here know that this company sets unrealistic sales goals for their employees. It causes issues amongst their staff, usually resulting in bickering and fighting to get sales and people "stealing" sales from other departments. They typically fire employees near the time when promotions or a raise are to be given, usually by stating that an employee couldn't reach a sales goal. They don't advertise and basically rely on employees to do it for them. This seems like a huge scam. I don't understand how they haven't been reported to the Better Business Bureau for this. read more

I'm HIGHLY disappointed in the Hanes Mall Dillard's. My mother and I were in the store last week (Friday, July 29) to look for a dress for my bridal shower that was on Saturday (July 30). My mom tried on all three dresses at the Dillard's fitting room. My mom purchased 3 dresses, spending about three hundred dollars. When checking out, one of the dresses had strings hanging from the arm. I asked the sales associate if she could take something off (price) because of this (it appeared more like someone had pulled the strings of the dress). The sales associate responded that she COULD NOT do that because that's not part of Dillard's policy but that she would cut the strings off...which I could have done myself. My mom got ready Saturday for my bridal shower and put one of the dresses on, removing the tags from the dress. When she looked in the full length mirror she noticed A HUGE snag down the FRONT of the dress. She ended up wearing a different dress that was purchased the same day at Dillard's. She tried to take the dress back to the store Sunday (July 31) and was told she COULD NOT return the dress because the tags were removed from it. She worked with the same sales associate who was not polite and responded that she would NEVER sell a dress that was damaged (while she was selling the dresses to us, she was talking non-stop about finding her son's records for college). My issue is the way this woman spoke to my mother and the fact that DILLARD'S would not take back a dress that was in fact DAMAGED and NEVER WORN. Apparently NO MANAGERS were available to talk to my mom except the shoe manager who said she couldn't do anything about it. The fact that customers are not put first is absolutely absurd. I will never shop at a Dillard's store again nor will I recommend anyone to spend money there. I told my mom to cut the card. We will not be returning, especially to a store where 3 weeks earlier a different sales associate had a down right NASTY attitude for no reason. I understand policies, but something could have been done to help in this situation with a DAMAGED dress that was over one hundred dollars. These associates and customer service are TERRIBLE! read more

I can usually find things that I like to wear at this store, but I absolutely hate going into the nasty dressing rooms to try them on. Dust, dirt, and grime are embedded in the carpet. The carpet is also littered with threads and torn tags. I told the sales lady that the dressing rooms needed attention, and she said she knew it and would report it. However, she did not seem optimistic that the problem would be addressed. read more