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    Marshalls

    4.3 (3 reviews)
    Closed 9:30 am - 9:30 pm
    Updated a few days ago

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    Target - Waiting on Black Friday 2024 for an order pickup, not too crazy but still a 10 minute wait

    Target

    (61 reviews)

    $$

    Today I placed an order for one box of dryer sheets. I unfortunately mistakenly went to the wrong…read moretarget. I was waiting at that target for quite a while, realizing everybody was leaving before me, and after finally calling that target and finding out that my order was actually placed at the Willowbrook location. I started driving to Willowbrook as I got closer to Willowbrook. I went ahead in the app and said that I was still coming, and when I did that I noticed after they had canceled my order I asked somebody who was outside giving an order to a customer about it. They said that the manager canceled it I was told to go inside to have that order processed mind you I did a curbside pick up for a reason. It's Sunday. Today's the day that I was just lounging in my house doing laundry had no intention to be out in public was not definitely presentable. Kinda look just like a bum today so I go inside. I talk to the first person who tells me that it would take two hours to process the order because I'm explaining to her that I don't have any of my debit cards. I just changed my bank account on Saturday so my Apple Pay is not working properly yet Being that I have no cards. I told her if I could please place the order on the app again because my target card is attached to my app. She keeps telling me it's gonna take two hours although the item is in her hand in a bag I've worked retail before as a courtesy. I feel that they should've went ahead and processed the order for me I then asked for the manager who canceled the order. She comes out with a very arrogant look on her face, seemingly looking like she's talking down to me as there's a crowd of people who probably feel more superior to me just because of how I look compared to everybody around me I'm Hispanic in a community of mostly Caucasian people at a target. It's the year 2025. Let's be real here if I was Caucasian Lexi, this team leader or whoever she is would've put this order through. I kept going back-and-forth with her about how it was unfair that she canceled my order. I told her if I could please place this order again I'm already here. I told her where I just came from. I told her the whole situation I told her if she could please look in the system to see if she has many orders that are that are placed that need to be picked up if I could just place the order I will stick around if it takes a half hour which is what it took from the time that I placed that order to the time that I got the email that it was ready for pick up. It did not take two hours. She looked in the system and told me there's not that many orders. It should take up to two hours again, not trying to be sympathetic or do me any kind of courtesy because she was the one that canceled the order on me. I know she could tell by my face and my voice that I wanted to cry I suffer from anxiety, depression I felt so bad about how she treated me That I'm not gonna just let this go. I am going to make sure to file a complaint against her I've been trying to call the store so I can get a store manager's name and nobody is answering my call. I received notification of my order being ready at 1:49 PM. I checked in at about 152 while waiting there realizing that mistakenly I was at the wrong place. I started heading over to the right location and by 2:23 PM. She canceled my order on me When I had already notated in the app that I was still coming in between that time.

    I used to enjoy shopping at target. Clothes were hung in nice displays, food looked appetizing,…read morestore was clean, and there was always a friendly staff worker nearby to help. Now you can see they are clearly cutting costs with lack of staff members to ensure a quality shopping experience. I have to walk over piles of clothes on the floor to find something that's still on the hanger ( I won't dig through clothing pikes on the floor). Actually, I won't be back to purchase low cost leisure wear anytime in the near future.

    TJ Maxx / HomeGoods - The store is stocked to the brim with Christmas stuff right now.

    TJ Maxx / HomeGoods

    (41 reviews)

    $$

    It was my first time coming to this location. I usually go to the HomeGoods/Marshall's in Lombard…read more I like this location, it's less congested than the one in the mall. The one attached to the mall feels like a madhouse with the narrow aisles and big shopping carts. This one you have two different size shopping carts and it's more spacious. Parking lot is ample. The products are placed neatly on the shelves vs the other location. I do have to take off a star for customer service. We stood in line for a few minutes and most of the employees were just standing around talking. Only two were actually working. One stopped talking to check us out, by that time the line got longer. It's easier if they just clear the line instead of letting it build up.

    I asked the manager for a different size in one pair of pants she went on a rant about how she…read morecan't check the whole store. First off, anyone with basic common sense knows you only need to scan and the system will tell you if there's another size in the store. She was post-menopausal, and you could just tell. She was highly irritated with my question of whether or not there was another size in ONE garment in a retail store. How obscene it is for me to ask such an unheard-of question. I even told an employee about this terrible experience at the store, and she told me they've been having issues with customer service lately, that employees are becoming rude towards customers. If employees are complaining about their own team, things have already gotten out of control..

    Marshalls - deptstores - Updated May 2026

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