Did not give good customer service or fulfill promises.
We had some issues with a gas furnace (our main heat source) this winter (during the cold part of it) and contacted Marsh about repairs. After one initial repair (in which they admitted following a supervisor's directive to cobble parts together that weren't even the specified parts for the model), problems with the furnace persisted.
We contacted them again, repeatedly. They assured us someone would be there, and either sent someone at a different time than promised (and when we weren't home!) or not at all. They never called ahead, as they had promised to do.
They were informed that we were a family with small children. None of our attempts - repeated phone calls, a personal visit to their office (to make sure they had given the worker the right phone number to call us, etc.) - accomplished anything. There were also times that one receptionist was rude on the phone.
This experience destroyed any trust we had in this company, and as a result we are not their customers, and would not recommend them to others. Basic customer service, friendliness, professionalism (including using the right parts!), and keeping promises go a long way in business. read more
