I've spent a lot of money buying stone from Marni and had been impressed in the past by the quality and professionalism. Well, as they say, that was then, and this is now.
The issue started when, trying to sell my house, I ordered two marble vanities from Marni. I didn't want anything complicated; just white marble installed so I could get my house on the market.
From the initial order of white marble to the dingy grey slabs that showed up at my house, the entire exercise was extremely stressful, frustrating and has left me with a horrible taste in my mouth. From my unsuccessful attempts to communicate with the totally disinterested salesperson, who was never available when I called nor could ever seem to muster the interest to call me back, the process devolved into an incredibly expensive mess, made all the more offensive by management's self-serving excuses and refusal to make things right.
To make things worse, management contacted me after I originally wrote this review, claiming they really wanted to make things right. After they gave me the run around for another two weeks, it became clear that what they wanted to do was sell me yet more stone and they acted like they would do me some huge favor by offering me a discount on new stone while refusing to give me the same discount on the order they messed up. If you'd like to deal with people who will frustrate and raise your stress to "stroke level", then by all means, use this company. Under no circumstance, would I ever go back or attempt to deal with those people again.
There are plenty of wonderful stone companies in Atlanta that will still treat you like a valued customer. Something Marmi is no longer capable of. I'd recommend you go anywhere but here. read more