This place is such a treasure. Bring good photos of the problem you're trying to solve, and you…read morewill get patient, detailed advice that considers all the factors important to the success of your problem, like what tools you have access to. They've let me borrow a pipe cutter and given me helpful advice on what type of saw blade to use to cut a pipe, and tips to brace the pipe so as not to cause further damage....YouTube is great but a dialogue with a teacher who's expert in the field and old houses is priceless. The whole project to replace my leaking drain pipe, starting with advice-seeking at Howe, to grabbing the right sawzall blade at Ace to cut through the pipe above the trap, took about 2 hours of casual effort including travel time and cost about $21 in parts from Howe and a few bucks for the blade at Ace.

Hands down the go to place for every plumbing need, as a DIY'r, I have never had to second guess a…read moresingle thing told or explained to me by the plumbers plumber seated at the helm of this shop in the Willy Street neighborhood. It's been about a year since my last visit and I am surprised to see I hadn't previously sang praises to Howe Bros. Late but only bit.

Fast, efficient, cleared the clog quickly. We've used Mark's RR a few times(tree roots), it's sort…read moreof an annual thing.

polite service person but this was just for preventative cleaning of sewer line. during the…read morecleaning he broke a 6 inch blade which might cause problems in the future we're not sure. My basement stairs were damaged when he brought the machine up it pulled the paint off the front of my steps and I have bare wood showing. Due to him having trouble with the blade, I was charged more than an hour for a simple maintenance call. I would not recommend this company.

Cardinal has been the BEST company I've experienced so far at my house. I've also used Action--they…read morewere terrible in comparison. 1st call to Cardinal was in a panic with the sudden loss of AC in a 90 degree day. 5 animals in the home. The person with whom I spoke understood how dangerous of a situation this was and a service person was scheduled that day. 2nd call was for electrical work--not urgent but they happened to be able to squeeze me in on the same day which was probably rare but amazing! Best parts of this experience: 1. Friendly and empathic front team who got me scheduled ASAP. 2. Text prior to the service person's arrival with their pic and some info to help personalize this 'stranger' 3. The service people themselves--extremely competent, focused, and very personable. I only wish they serviced commercial properties so I could have them out to my business!

Their quote was 2.5 times higher than two other local businesses!! Absurdly high! No way was the…read moreamount of work I was estimating worth the same às a slightly used car! $9k for what is probably 2-3h work is laughable!!! This makes me wonder what they are charging other people who haven't researched the things they want to the same degree I have. It's almost criminal. Their estimator was very pleasant, though. And their communication is quite good. Maybe that's where the extra $5k is required!!!.... Complete BS

The service call only resulted in the conclusion that we had to shop for a faucet. We had a…read morefriendly discussion with the service guy, Nate, so much so that most of the hour charged to us was discussion about family, etc. What he failed to tell us is that we would be charged $2.00 for every minute of friendly discussion!! If he had told us that, then we would have greatly reduced our personal chit-chat! Then when I called to have our bill reduced, they said we had to pay the full amount of $260! I do not mind the $100 for the service call and maybe ~ 10 paid minutes it took to say we need a new faucet, but I DO MIND paying 50 minutes X $2.00/minute = $100 for a friendly discussion!! I do not know the quality of their work because they did not do any. I eventually replaced the faucet myself.

I have used them in the past and they were great. I called to have a leaking Moen shower valve…read morecartridge replaced and told them I could only have them work on Tuesday or Thursday. They said they will have some cartridges on the truck and if they don't have them they will run out and get them. They gave me a 4 hour window on Tuesday to work with. They called 3 hours into the window saying they would take a picture of the valve and replace it tomorrow. Wednesday. When I cannot do it. I could have rescheduled for Thursday, but I decided to cancel and give someone else a try. Hopefully someone who values their customer's time better.

Noticed our floor drain in the basement needed some cleaning. Called James on Saturday and he got…read moreus in right away Monday morning. He was very kind, knowledgeable, and efficient. Very reasonable price for the service. Highly recommend!

Always happy with their job! Will always use them! Quick and great prices! Respond quick and…read morefriendly.

Avid Plumbing deserves every bit of this 5-star review. I'm a salon owner, and our water heater…read morecompletely failed in the middle of a busy workday with over 10 stylists fully booked -- it was incredibly stressful. Avid was able to arrive the same day, quickly diagnose the problem, and clearly walk me through all of my options. The owner took extra time -- even after hours -- to explain how everything worked and answer every question I had without rushing me. They understood the urgency of our situation and had the needed parts ready and installed first thing the next morning. Colton, who handled most of the service, was professional, courteous, and easy to talk to. He explained things in a way that wasn't intimidating, especially since I don't have much plumbing knowledge. In less than 24 hours, we went from having no hot water to being fully operational again. Their responsiveness, communication, and professionalism were outstanding. I highly recommend Avid Plumbing.

I had an unexpected water leak at my washing machine. I have never had the need for a plumber,…read moremuch less an emergency. From the first person that answered the phone to the two guys that came to fix my problem they could not have been nicer. They were professional and took time to explain to me what they were doing. I would highly recommend them.

We highly recommend Mike!! He is fast, professional and…read moreaffordable. We have used Mike multiple times and have referred him to family and friends. Michele and Frank

Mike from. Gotta Go Plumbing was great to work with. He replaced our water softener and one of our…read morethree toilets. We'll have him do the other toilets when he can fit us in his schedule. Mike was prompt, courteous, knowledgeable, and a fast worker, which impacts the cost of the job. Unlike other plumbers, Mike doesn't charge a trip fee. He only charges for the time he's at work at your home. We recommend Mike and Gotta Go Plumbing without reservation.