This is a very good parts store. I go there quite often and the staff are always very nice. Prices…read moreare decent and they have a good inventory. If they don't have it they can usually get within a day.

My hubby loves Princess Auto. You can buy anything and a pretty good price…read more Electrical sub panel, generators, Auto parts, and more. It's definitely a man's word. LOL This trip we needed a moving dolly, flatbed dolly to be precise. -Very large clean -plenty of parking including electrical charging station

On Wednesday September 2nd I had the worst customer service experience EVER!…read more First I drove 20km to the NE Calgary Store to buy a charging dock advertised in your online flyer. I searched the store and finally had to ask an employee where it was (showing him the device on my phone). He asked for the SKU # which I found and gave to him. He said that location didn't have it, but the South store had 18. WHY ARE YOU ADVERTISING SOMETHING THAT YOU DON'T HAVE AT ALL LOCATIONS? We decided to drive to the south store, as we wanted to buy a couple. We drove another 20km + to the south store. I can see why INDEED.COM has so many negative employee comments. The first lady I talked to was terse and wouldn't even look at me (customers are an inconvenience I guess). The 2nd person said "I don't know where they are," and began walking away. I asked if she could find someone that did, to which she responded by going to a computer (in a huff). She asked for the SKU # which I gave her. She said they have them and they should be on the floor, but said she would check in the back. 10 minutes later she came back and said "I can't find them." Having gone out of my way to find and purchase the item, I asked for the Managers name. She said "Owen" but didn't know his last name. I went to the front till and asked another person, who also did not know (and also was visibly perturbed by my presence) and finally asked another employee who said his last name is Frank. Your inventory control is bad, but your customer service is even worse. There were customers AND staff that were not wearing face masks properly or at all. I can see why your reviews are generally negative and existing and former staff hate(d) working there. I have purchased a number of things from your store that I found on REBEE (online flyer)- I will never enter your store again. When retail in general is hurting so bad, AND THIS IS HOW YOU TREAT CUSTOMERS!? WOW. I will also encourage friends, family and others to NEVER shop at Princess Auto again. I am fiercely customer service oriented and this could/should have been easily addressed. So disappointed.

DO NOT TRUST. VERY SKETCHY…read more I am very disappointed as I tried to support local, and spent over $9000 to get my vehicle fixed, just to get stolen from. I would not recommend , very sketchy. Got my dodge journey fixed here... when I picked it up, the family pulled up in their dodge journey, & started grabbing THEIR things, such as DVDs, Burger King garbage (no Burger King located in strathmore btw) and toys out of MY VEHICLE. Also had at least 5,000 km added. Not long later, I had to bring my vehicle in due to shaking.... to find out my front right inner and outer tie rods AND ball joint was LOOSE. They let me drive away with loose parts. Later I realized there was a Walmart bag in the back labeled in the back "do not remove from car" and was an opened half used pack of red SOLO cups and napkins. RECENTLY, I noticed my spare tire tool kit/ tire jack that came with my car (with a specially fitted spot for the back under the storage) was also missing. They also tried pulling out my internally installed Bluetooth + Connect. (Which they left hanging b/c they ruined placement). I believe they were stealing piece of my car for their own family car. Also, there is a weird paint sprayed all over the drivers side and roof of my car, when I questioned it they tried to say it was battery acid (due to accident), but there was no such marks prior to bringing it in. Which now is chipping & ruining actual paint. Please save yourself time + money, go anywhere else.

I would like to give the owner and staff of Eagle Head Auto Repairs a 5 star rating for there…read moreexcellent customer service and concern on a problem i had on my way home. They got on the computer and phone right away and even took a picture of my vin to make sure it was the right spark plug wire set for my car as i had a misfire with a faulty wire. Part arrived in a hour from Calgary i changed it out and was on my way home. Thankyou to all the staff for taking the time for helping me out which could of turned in to a serious problem. Excellence in all areas of customer service i would highly recommend them. THANKYOU DALE,SASKATOON

Scammers. They sell defective products and don't give any warranty at all…read more I bought a wheel hub assembly a month ago from them. Yesterday one of the wheel studs snapped which shouldn't happen because I always use a torque wrench for my tires, so I am sure it was a defective stud. When I went to ask for the warranty, they looked for any excuse and told me that studs are not covered under warranty? Really??? Any reputable parts store would just accepted the defective part and have it replaced with the manufacturer at no extra cost. They wouldn't even waste their time hustling with the customer. On top of that if they ever accept your claim, they will not refund you money. They will replace it with another defective, bad quality part and you will have the same problem again and again. They sell the cheapest auto parts in town because most of them are bad quality and they will find any excuse to keep your money. So do yourself a favor and buy a quality part somewhere else. Your safety and mental health are more valuable than a couple of bucks of savings.

I have always got great prices on good parts. If you want them quick and locally they are the best…read morechoice by far.

Really appreciate the staff of both Auto Values I have been to. An Edmonton one and now here in…read moreAirdrie again. I needed new wiper spout as I knew how to replace in my Jeep. Regular ones were sold out but the lady who helped me Amber, suggested an alternative to replace both for less. I purchased, got out to my car and attempted installation in parking lot. lots one of the plastic nuts inside the hood. Amber went beyond with outstanding customer service and fished out the part and helped instal the spouts. It was beyond appreciated. Have had a few months of some hard disappointing things and this was such a beautiful sign better days ahead. Thano you. (Hope I got your name right.)

Good team of experienced professionals. Camera installation…read moreas per requested. Thanks guys You get what you pay for.

i have taken two cars to ARA this week for A/C work and am thrilled with how i was treated in every…read moreaspect - phone calls to keep me updated, clear communication, genuine concern for getting the car fixed and me happy, and a cost effective solution to boot. also excellent information was provided on my inquiry about stereo head units and subwoofers. no pressure either, just information that i need to make a decision. I dont know how anyone could complain about Brian T, he's a gem. Its hard to survive as a business if you treat people poorly. This firm and Brian have been there a long time, so something isnt computing. Thanks to the guys in the back too. Its been hotter than heck in Calgary and i'm sure they are overworked this time of year so thank you as you are an essential service for alot of people too!

Edna and her crew are my go to lube shop. Being going there for about 8 years now. Nary a problem…read more Great job!

Great, courteous service from Benji. He sympathized with me and my wallet that my car only accepts…read more0W20 synthetic (thank you, Mazda). My air filter was dirty and he looked all through their inventory trying to find it. This would have been a solid 4 stars, but the final price was $120, which is more than I've come to expect for an oil change (even for synthetic oil). I would come back in a pinch if I couldn't get into the dealership again.