I cannot express my gratitude enough to how thankful I am that Doug (Owner of Horton RV) took me in on an emergency. I live in my RV full time and newer to the "vanlife" this year, I was bound to make a really crappy rookie mistake at some point. And boy did I ever! Unnoticed by me I turned into a grocery store parking lot (not a parkade, just a flat open parking lot.) that unexpectedly had height restrictions. I was looking down at the curb and for pedestrians as I turned in, not noticing or thinking there would be a restriction and then heard something on my roof. I assumed it was just the max height bar and chains rolling over my roof. Not until I pulled over and went to get something from the back and immediately noticed my emergency hatch above my loft AND my main space ceiling vent were just smashed to smithereens. And OF COURSE it was the morning after this years first snow fall, so the roof was just covered in snow and ice. How was I going to fix this? Let alone immediately?! It's my house, it's -5C outside. I knew it needed to get fixed inside a real shop. I also had really smashed the frame of the main vent, so I need a proper repair. Can't risk leaks in vanlife. And boy did I really just destroyed it.
However, I remembered Doug at Horton RV when I was calling around for some information when I first got my old vintage gal back in the spring. I hadn't had a chance to do work with him yet, but I just remember how he was the only one who was helpful to me on the phone that day. That made him the only one I thought of to contact in this moment. I don't even remember any other place I contacted, I woulda had to re-google search otherwise (my head space was not in that frame of mind). And so I called Horton RV and Doug answered. He more than answered my phone call this time, he answered my prayers! He understood my position in the cold and this being my home and the extent of the damage had to be done inside a shop. Doug helped me out with best suggestions on how to save me the most money, as this was obviously an unexpected cost. Truly, Horton RV is the place to go and be helped, not scammed. As a solo female, that can happen so much more than many know. So, to that I am even so grateful for. THANK YOU DOUG! You are an Angel. read more