If you're trying to call into this location for food don't bother. The people that answer the phones are rude. Just say "Market Basket" and when you ask for food service they just transfer. Then they'll try to transfer you a few times then literally hang up on you. Why bother having a call in option if no one ever answers and then you get hung up on? Then when you go to pick up a pizza, they'll get snippy and ask if you called in first. The thing is, every single Market Basket is like this, too. read more

I'm writing to share a very positive experience I had recently at your Billerica location, thanks to one of your employees, Brendon Abrams. While shopping, I was having trouble finding a particular item in the dairy section. I asked Brendon for help, and instead of simply pointing me in a general direction, he immediately offered to walk with me to find exactly what I was looking for. He was friendly, attentive, and genuinely seemed happy to assist--not something you always see, especially during busy store hours. What stood out most was his patience and the way he made me feel like my question mattered. It turned a potentially frustrating moment into a great example of what excellent customer service should look like. It's clear that Brendon takes pride in his work and in helping customers, and that kind of attitude is worth recognizing. I truly appreciate the assistance he provided and wanted to make sure his efforts didn't go unnoticed. Employees like Brendon make a big difference in the shopping experience, and I hope you'll pass along my thanks and appreciation to him. read more

I love this store! Ever since they did it over it's amazing -- huge selection, super clean, helpful employees. I go out of my way to go to this store despite other locations being closer because it's THAT good. read more

The new Kitchen is an utter disaster. There isn't anyone taking the reins or in charge. I called an order in, waited 15 minutes expecting my food to be ready. I was informed that it wasn't even started yet. Great job. read more

Was at the store at 5:30 pm on Tuesday when this happened. I have shopped at this Market Basket about 2x per week for about 10 years now. Told the cashier behind the express checkout I forgot my wallet in the car and the items I selected were all gone when I went back in. Did not have the time to re-shop for the items, no cream for my coffee in the morning I guess. We have a ton of other grocery stores near by so I can shop elsewhere but I can not believe how not only unfriendly the store has become but in this case rude. read more

New store is awesome. Everything you need at a good price. The sales associates are always helpful with anything you have a question on. Great place to shop! read more

Good place for budget grocery shopping. Staff is usually friendly, lots of younger folk employed. I get what I'd expect from a grocery store. read more

Again mb is going down hill the store is a mess they have empty selfs pallets in the middle of the shop way food that people want or on the shelf no help bag don't no how to bag mangers don't give a shit to bad there are not more shopping in the around to bad frank sold mb to many stores no items to put on the shelfs read more

This place is falling apart. Pathetic store with terrible customer service. There was only one cashier open this morning the 12 items or less aisle. She informed me I had more then 12 products. However there were no other cashiers open. I asked her what I'm supposed to do in this situation. She replied I don't know sir but just wanted to let you know that this is 12 items or less. Ridiculous. The stock boys and cashiers have been empowered what a joke. read more

I bought two packages of veal meat (not cheap) at Market Basket on 700 Boston Rd last week and had it in fridge the whole time. The expiration on both was 12/10. I opened it today (11/30) to make meal for my family. Both of the meats in those two packages had light smell, were slimy, and very slightly greenish. My husband went to Market Basket to return it since both were spoiled and I'm not going to risk the health of my family to cook those. They said if he doesn't have a receipt, they won't give him money back. I'm very good keeping receipts from stuff I buy, but I don't keep grocery receipts. I guess I'll have to from now on. The bottom line is that I'm very disappointed with the Market Basket services. Terrible service!!! People, please, make sure you keep your receipts!!!! Gabriela K. read more

Went in to this store to see if they carried a specific brand of drink with Turmeric in it. I had time to kill before my dental procedure. I was wearing a Star Wars cloak, which I always wear, it's my jacket. My bag was under the cloak, it has so many buckles. It never left from off my shoulder as I looked. I never touched it. So I take a walk thru the store, I want to know exactly where it is when I leave the dentist office cause I'll have a cab called as I grab the items and go straight home to relax with an extremely numb face. That was my plan. I find what I'm looking for excited that it would be a real quick run, then to relaxation. That is till I get to the door to leave when I'm stopped and asked if they could look in my bag. So I immediately said "yes, here since apparently you think I'm a thief." And proceeded to hand him my bag. In which he threw his hands up as if my bag was roach infested. I then proceeded to say "if you need to search it the do it", and he still never searched it. I'm a hispanic/black and because I happed to look as certain way walking into the store I was picked. I have never been treated this way before. Do not shop here. I will never shop at another market basket again. read more

Festive decorations here, that is a good thing. I am at this store a lot. A lot more than I should be - because I am always returning things that are bad. Fish that is smelly, dairy products past their expiration, dented cans, boxes of pasta sliced open from the box cutters. Today I went back to return corn on the cob that I bought yesterday. EVERY ear had rot - GROSS. As I waited my turn at the courtesy booth, I got to hear the woman in front of me - returning curdled cream!! I have heard conversations about car repairs and who got "some" over the weekend between the kids stocking the aisles. I have watched the kid collecting carriages texting on his phone as he pushes a line of 15 carriages across a busy parking lot. Hello, are you trying to get run over, or are you just trying to scratch as many cars as possible on your way into the store? Not all bad here - some of the regular prices are great, and their sale prices can be good. The cashiers who are not high school age are all nice, and the older than high school aged baggers are great. The younger ones are too busy flirting with each other to pay much attention to me or my order. I did have one cashier once ask questions about several things that I was purchasing which was inappropriate and intrusive. Maybe I just don't feel like discussing my brand of diarrhea treatment with you, I guess it could just be a little quirk of mine?? I just may have to stop buying anything fresh here, and since MY car acquired a nice deep scratch here while it waited for me in the parking lot, now I go home and get the old car before heading there for my shopping. Oh, and the petition to keep the DeMoulas guy in charge? I declined to sign it. I found it nervy for them to ask me, and maybe fresh blood is what Market Basket needs. read more

This is just not worth the savings! I have been there many times and now I have stopped going there. The place is dirty, disorganized and just UGH! The employees do not have a problem discussing their personal life in front of you. Want to learn about the kids' date? Just go through their check out line or past them in the isle. I have started going to the Reading MA store (20-30 minutes away) and I have not heard the same talk. Management wouldn't allow it. Go to Burlington or Reading. Worth the drive! Now on to the parking lot! What a drag strip! People flying through the parking lot, not going down the isles. Go here and risk your life! read more

I go out of my way to avoid this place. Workers chomp on gum, give commentary on what you buy, compliment your tattoos, and have conversations with their friends while ringing me up...or standing in the aisle. The only saving grace are the prices and the older workers who actually take pride in their work. read more

Was just in the 700 Boston road store. On the door it states that you must wear a mask AND it must cover your nose and mouth. 50% of the shoppers had their noses out with masks half on. I counted 7 employees who had masks barely on with their nose sticking out and one of them was a manager. Didn't Market Basket have 2 employees die from covid?? It's a wonder why more employees are not sick and passing it on to all the customers. Just sad. We have to rely on them to do their part and they failed. Miserably. read more

Wow, I have been going to some crappy MBs because this one is spacious and clean. I stopped by quickly on a Wednesday afternoon and there were only 4 people checking out in the whole store. I am just so used to seeing hoards of people lining up with their bratty kids taking over in front of the cashiers. However, not here. I would come here for all the open space! read more

Glad this Market Basket is here I don't know what I would do without it. Stop & Shop is a little bit of a distance and Bedford. This Market Basket may look gross but it is one of the older market baskets in the chain as this used to be the Demoulis Market, Remember and one of the most used of the chain. Where has A&P gone ? Along with many big food stores. It will be brought up to the more modern style as the newest store in Westford.(WoW) Nice store. When you may ask?? When The family in-fighting ends. read more

I love the deli staff lately especially the women. I go out of my way to come to this story's deli specifically. Very helpful and good at giving me exactly what I want how I ask for it! And this store also they carry fresh pomegranates when no one else does. read more

You have no choice in Billerica but Market Basket, there's 3 of them on the same road! This one at 700 Boston rd is the best and that isn't saying much. The produce is down right bad, the meat is the worst cuts you can buy. After the stupid strike a few years ago, and being treated horribly by the employees, the place has done nothing but gone downhill even more. This one is the cleanest of the 3 in town but it doesn't even compare to nicer stores. Prices on something's are lower but higher on others. I stopped shopping here about 6 months ago and only run in if I need 1 or 2 things. Hannafords is cleaner, fresher produce and better cuts of meat and about the same price, just have to drive a bit father but well worth it. read more

while i do love Market Basket- this one is quite gross. I just moved right next to this one. it is like night and day vs Wilmington Market Basket. This particular one- selection is poor, fresh vegetables are borderline rotten( and some actually are!! you can see the white fuzzy crap on the tomato from 2 feet away!!). It is so weird, in Wilmington market basket every employee seems generally in a good mood ( smiling, friendly, chatty, giddy= whatever words you can describe when someone is happy to be there but in this one- everyone looks pretty miserable. wonder why.. Now i have to drive further to avoid going into this Market Basket. too bad. they really could make this one better with a little work. read more

Was in north Billerica market basket over weekend like every weekend. And store manager seems to always have same young girls working well there. But never working always in isle talking leaning. Told store manager before but guys he doesnt care. Hope someone will. read more

This place is a zoo, looks out dated and sloppy. Thier first store opened in 1917 and this one looks like it opened in about 1950 by the style, lay out and decor. The staff aren't very friendly. I miss Roche Brothers. I guess I will have to drive out of my way rather than deal with convenience read more

The environment is not desirable, and it feels dirty, the shelves aren't nicely stocked, and the lines are annoying to go through. The prices, on the other hand, are great. Good if you live around. read more

If you plan to go to the Deli Department, prepare to be there waiting for at least 45 minutes. I'm complained to the manager a few times but nothing changes. The staff there could care less read more

5 stars for because it's Market Basket. Dairy, Deli, Bakery are excellent. Clean. Yogurt selection is wider than other 2 Billerica stores. I compare this to 2 best MBs in the area Woburn and Burlington. I like the displays in the back tells you what's 2 for $4 or 2 for $6! I always get what I came for, Yeah! read more

This Market Basket is clean and the staff is generally very nice and friendly. Prices and selection are great. The store brand items are good quality as well. read more

I went in to get a roast beef sandwich for lunch, I use to go there all the time they were great, they had tons of onions, pickles, tomatoes, lettuce and dressing and spices, well I went today and to say the least very disappointed, only one leaf of lettuce and mayo packet inside.....oh what a let down,,,got to start looking for other places...truly a huge let down for me... read more

I've used this store for a bout 3 years and have noticed that since they came back from the strike the quality of their food has gone down hill, I'm in food service and understand that when stocking the amount of product they are some items are going to get by..But in my last 5 visits it's just gotten out of hand , I bought several pkgs of Purdue chicken legs for a BBQ and when I pulled them out to marinade they were spoiled and just not a little but alot , I made mention of this my next visit to one of the meat dept workers ,he seemed unphased ...On the same trip I bought several items in the frozen foods case ,When I went to use them they were freezer burnt ..You can not get down any aisle without having to wait to get around someone stocking ( apprently they don't stock in the evenings) And this is more of an issue for me but everytime I find an item I like ,it's discontinued ..I could go on but the bottom line is they need to do some serious work here .. read more