I shopped here a few times over the last decade until the last few months when I began to visit here regularly. Although their prices tend to be higher than Market Basket, coupons can be doubled here. I have to admit to a certain level of excitement when I hand the cashier a stack of coupons and watch as the final bill go down. However, what inspired me to write this review today was the good customer service that we encountered yesterday. There was an error with our order yesterday in that certain items didn't get an in-store discount that was posted on the shelves. The customer service representative quickly determined the errors and refunded the difference. read more

Stop and Shop was ok at one point but that was so long ago it feels like a distant memory. I used to go every weekend and now I go only when I have to. The prices aren't great. There are almost not registers open. Some items are sold out. And don't get me started with self checkout. The line is a mile long with people who are buying 200 items. There was a woman I noticed at self checkout when I went in to get four things. She was still there when I left 10 minutes later. There aren't a lot of good grocery stores, but there aren't many as bad as Stop and Shop either. read more

Pharmacy. Professional pleasant patient . Community pharmacy feel. Occasional glitches with computer system insur updates which is no different than other pharmacirs specifically, cvs read more

I have lived in Bedford almost 28 years and have seen this supermarket continually decline year after year. I was fully expecting it to be one of the closures that parent company announced today but it was not. I have recently started going to Market Basket in Billerica (although not as convenient) because the prices on average are 15-20% less than S&S Bedford. It seems that Market Basket's regular prices are about the same or better than S&S sale prices. Store traffic is dismal in Bedford at almost all parts of the day while Market Basket is busy with many registers staffed regardless of the time of day. S&S usually only staffs the self service area and one or two registers. The deli counter is abysmal since the pandemic as they no longer make anything on premises like chicken, ham, seafood or potato salads, etc. The butcher on premises is very nice and has helped out when I needed something I didn't see but the prices again are quite high for marginal quality stuff they put on the shelves. While I still shop there, I try to limit my buying only to sale items and have started to use Market Basket more frequently. C'mon Stop & Shop, get your act together and fix this store! read more

Are they deliberately trying to destroy this store/brand? One cashier/bagger for the entire store, what a joke. Every race to automation has proved a failure for these stores. Yet they persist High prices and ZERO service, sign me up said NO ONE EVER. Also I come to find the workers strike was not for more pay or benefits, it was to stop these corporate idiots from taking them away. Pathetic GET A FUCKING CLUE AND GO TO WEGMANS AND SEE HOW TO RUN A STORE. Whoever runs this company is an out of touch idiot. read more

Bought 2 chicken pot pies from this store that were covered in mold! Clearly not kept cold enough, didn't see any items in their store that looked like it was kept cold enough. read more

This past Friday I shopped at the Stop and Shop in Bedford, MA. I purchased some low sodium sliced ham. When I got the ham home and wanted to eat some it was bad. Spoiled 13.00 worth of Ham. I returned it to the Stop and Shop in Bedford where I bought it. The service desk would not refund my money as they said it was store policy. They would only give me a money card to purchase more ransit ham. There was a chunky woman on the service desk that was beligerant and loud. She just kept ranting away. I asked for the store manager and she replied it won't make a differance. She was right the store manager arrived and he appeared as dumb as a tree stump and did not want to get involved. This is a very poor way to run a business. The customer is treated like they could care less. As Bedford is a very nice town with an Air Force Base adjacent to it I can't believe the Bedford people put up with this Stop and Shop and it's nonsense. I will not be shopping at Stop and Shop anymore. I will go to Market Basket instead. Who knows I will probably save a lot of money. Stop and Shop is very expensive. The workers are rude to say the least. How the Stop and Shop manages to stay in business is beyound me. The Bedford store is dirty and has a metal plate in the floor towards the rear of the store that pops up when you walk over it. Someone is going to trip on it and break a leg for sure. I guess the store manager just doesn't care. I used my charge card for the purchase and also used my Stop and Shop rewards card. Why they could not verify the purchase and issue a credit on my charge card is beyound me and common sense. read more

Over priced nobody at the registers never a butcher! Milk isle smells and the bottles always have filth on them. The only reason I go to Stop&plop is because the pharmacy is awesome. read more

9/18 5:10 pm Bedford MA Checking out the cashier asked me to put my carton of Coke on the counter. I asked her to do it for me as I cannot lift heavy items. She said - no. I said - in Wegmans they do it for you without asking. Then the bagger did it for me. I will now be shopping at Wegmans only, where the staff is so agreeable and helpful. read more

Stop & Shop Bedford is a clean, quiet, product-filled store to shop, except they never have enough cashiers. Ever. They have many self-checkouts, so that, why? They don't have to hire cashiers? They want the customer to do ALL the work? read more

Salad bar lady is great. Been going for 6 years now. Sux when she isn't on. Robot is stupid and its supposed to keep people from falling by notifying staff when there is a spill on the floor or something on the floor someone could potentially slip-on. Well I wasn't watching and I actually walked into the robot so I think having some machine running around the store is more of a liability than someone slipping on a grape. read more

This store is so overpriced that it isn't even funny. We decided to give it a shot since it was right down the street but I will continue to shop at Market Basket in Burlington. The workers here are far from friendly. I couldn't find a single person on the floor to help me find what I was looking for. The only friendly person was a man stocking the cheese and I'm not even sure if he is a worker at the store itself or he just brings in cheese. Who knows. Don't go here to save money or time because it's not worth it. read more

Giving it a 3 because it is a Stop & Shop and they have what you need, but at this specific location - you must ALWAYS check the expiration dates. Every single time I go, I find months old expired food and other products. I once found a face lotion that expired 6 years ago! Also, staff isn't the friendliest. read more

The staff in stop and shop are very very rude even to previous employees that used to work there the prices are very very high and they workers are really rude and the carriage person is rude and mean they don't understand English there they ask the same questions over and over again it gets annoying read more

Its the closest one to work... Ran in today for an Ice Cream cake & was able to run in & grab it & run out... Has a decent salad bar & you know what to get here... Somtimes busy at lunch time & being that it is in the middle of the shopping plaza... All in all a good store! read more

So yesterday I wrote a review for Sudbury Farms in Needham and gave it a 3-star due to the limited selection. On the flip side, I would give Market Basket a 5 since it has a massive selection and everything is always priced competitively. Somewhere in between is Stop and Shop. I mainly go to this one since it is fairly close to work. It can be busy at noon, so I usually take a late lunch. It is a pretty good size store and they do a good job of showcasing the sale items (for example, they had a stand in the front of the store with Barilla pasta and Bertoli sauce; both on sale this week). They also have a "bargain aisle" that is always worth going down. I'd recommend checking the online circular before going. They seem to always have a ton of good stuff on sale. Today I saved $22 according to my receipt. Another noteworthy mention is the gas rewards program. For every dollar you spend, you get 1 point on your Stop and Shop card (you can order one online). For every 100 points, you get 10 cents off per gallon. You can get up to 30 cents off (so, that would cost you 300 points). A typical fill up for me is 14 gallons, so I can save between $1.40 and $4.20. Not bad for grocery shopping, something I have to do anyways. I'm 99% positive the Shell station on Great Road is part of this program. If not, I'm 100% positive the Stop and Shop gas stations will work. Seems like my advice is the same on many of my reviews - go during an off-peak time and you won't have an issue. read more

Stop N Shop is somewhat overpriced. They carry the same brand of food as Market Basket, but charge a bit more. The place is nice, clean, and organize. However, I had a not so great experience with one cashier. She made a mistake and overcharge me..somehow? She printed out the receipts and said "Can you bring this to the front Customer Service, I DON'T WANT TO" Oo....K.. So I did, and I handed the guy the receipt and explained to him that she wanted me to hand the receipt to redeem my cash back. I was completely confuse. The guy looked at the receipt and the name and he said 'Oh, her again." So, that was that. The only reason I even gave it a decent 3 stars is because I had a very pleasant exchange with the florist. I went to buy flowers and balloons for my boyfriend's graduation and she was so nice and helpful. I wish I remember her name.. read more

Their produce selection is awful. Went in to grab green peppers today and they were all shriveled up and soft-ish. I ended up grabbing yellow peppers because they were the only colored peppers that didn't look horrible. Got to self check out and only then did ii realize I was paying 1.99 a piece for them. I got 4. These better the the best peppers I have ever eaten for that price. read more

I hate this store. Not only is it expensive, but the produce selection is mediocre and the staff is often unhelpful. One person who is especially unhelpful is the young man who oversees the self-checkout area. He often just stands around doing nothing. Recently I was there behind this old guy who was sooo slow. Instead of bagging for him, that young staff member just stood there as usual. (Also today I saw the man discard coupons from the self-checkout machine that I had left for the next shopper to look at.) And to top it off they don't have a bike rack! read more

I have been patronizing this store for two years; several Pros and Cons have been noted. Pros: 1. Prices are good with loyalty card; reasonable, when compared to Wegmans or Whole Foods. 2. Wide selection of products and services. 3. Convenient location (depending on where you live). Cons: 1. Though I have been a regular customer for years; I have sometimes been trailed and monitored by employees. It is overt and happened again today. I have dark hair/ tan complexion which is, apparently, suspect in the Bedford Stop and Shop. 2. While some employees are professional and helpful; these are the exceptions instead of the rule. 3. There are often no baggers available on weekends; have frequently had to bag my own groceries to assist cashier. Conclusion: Considering a change. read more

Terrible customer service. The prices are higher, the checkout counters do not always register the advertised price and the checkout clerk we got was argumentative. The manager on duty had a nonchalant, don't care kind of attitude. All for us asking to reverse a few cents from the price of an ice-cream. My experience from May 18, 2010. Followup: the Store Manager called me after i had sent in a complaint online. He was very courteous and offered an apology. So did Stop and Shop (Corporate). They also gave me a gift card. read more

What has happened to this store? It used to be my go-to store in my town but not any more. Prices are higher than other stores in the area and increasingly I can't find what I need there. Last week I stopped in for a few things and the **** robot almost crashed into my 91-year-old deaf mother. Last night I stopped in again for a few items - no yellow onions, shriveled old garlic and only 1 cashier open. When someone finally came to open another register, I thought well at least they saw the long line forming - but no, they opened another register and closed the one I was in! This among other reasons is why I travel further to shop somewhere else. read more

If I'm in the area, I usually go to this location or the one in Lexington, MA. The Lexington shop is smaller and older, and it seems to be more crowded. Today was Bedford day. I don't really know if this place is considered a super-shop, but it is pretty large and modern and nestled in an area with a good Chinese restaurant, a Paper Store, TJ Maxx, etc. The salad bar has a good selection, and there are a few soups on the "menu." The NE clam chowder is pretty decent, and I usually bring home a tiny cup for us to share. The fruit and meat sections are extensive, and the deli department is well-stocked. There are two aisles in the middle of the store dedicated to Easter stuff (I've never seen so much candy and such a selection of baskets) and in the front of the store, near the deli section, is an area devoted to Passover holiday necessities. As expected, prices are high, much higher than those of Market Basket. True story: Today, my grocery store bill was $12.04. I only had a $20 bill and two singles, so I gave the cashier $22.04. He asked me if I wanted change. Umm. This is a grocery store, and I certainly wasn't going to give him a $10 tip for putting four items into the bag. Maybe he didn't get the memo that this wasn't a restaurant and that he wasn't a waiter. So I told him yes, that I needed 10 bucks back. He almost looked mad, as if I had "stiffed" him. Oh, well. read more

Make sure to double check all large barcode scanned items. They double charge on just about one in ten items. They double charged me on a large fruit platter and they have double charged me on three separate occasions on large 12 pack soda cans (I had to spend a few minutes each time with customer service getting it right). I'm only expecting good prices here, not good service, so the double charging takes away from the okay prices. read more

I visit this grocery store early in the morning after school drop off. I have been quite happy here. I find items here that I can't find in my local Shaws/Star. The selection is a little different, which I appreciate. Love the bakery in the morning. Open up the case and pick out your favorite warm muffins! The produce is not amazing, but usually adequate. I did once have to exchange sliced apples that were bad. Customer Service was quick and easy to deal with. This store is well stocked. Say "Hi" to Vera at the checkout! read more

I have shopped at the stop and shop on Rte 9 in Westboro MA for the past 25 years. In the last 2 years I have noticed that the produce has gone down hill. The fruits and vegetables are just awful and so expensive. I don't know what happened but I understand from an employee that they changed buyers. Well obviously they aren't eating what they are buying. You also need to be careful when purchasing meat and dairy watch those outdates! I will now be going to Wegmans they are more expensive but worth the produce products. It's a shame because stop and shop meats have always been the best in the area. read more

Lovely store manager but there are never enough registers open (unless you wish to use on of the self ones where you can scan as well as bag your own groceries!). Customer service clerk has attitude read more

Today Jan.1, 2012 I called and asked their front desk if anyone had found/turned in a bag filled with my paid items, that I had left because i was in a hurry two days prior. Needless to say they had no such bag turned in but the nice women named Christine said to come in and pick up replacement items at no cost to me. I agree with the other reviews that they are overpriced but today this time with me they were very helpful. read more

They often leave expired food in cases or on shelves. We saw this just yesterday with some juice. Not just 1 but several were expired by a few weeks. read more

One of the best stop and shops. S&S is better/cheaper than star, shaws and market basket. Trust me.

I hate the managers. Unfriendly, and clearly don't care about their employees!!! No one knows what they're doing around there, with a slight exception from the young ladies up front. Managers walk around like they are Queens. Clearly on a power trip!!! read more

I come into this store on a regular basis because it's the closest grocery to my work. I usually have no problem when I go in here but the last few times visiting the store I've been finding some things that I want to buy are expired on the the shelves I mean I get that product can be missed sometimes but really there's been a lot of things missed lately but the most ridiculous thing is when I'm getting ready to check out I almost always go through the self checkouts and I always see this young man I think he told me his name was Freddy always standing there looking like the customers are inconvenience him I mean I get that any job can be horrible at times but wearing an aggravated look on your face all the time isn't going to help bring customers into this store I mean if I saw that face every time I walked in I'd just walk right back out because I'd be afraid that I get yelled at by him and also he's not very helpful at times because when I need help occasionally he's no where to be found so I have to yell down to get someone to help me and this very nice lady always comes down to help me I figure she must run the front because she's always so polite and very helpful all the time read more